Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/09/25) */
Hi[redacted]
I apologize for the frustration, but unfortunately, I'm not able to issue a refund in this situation. Our GrouponLive deals are available to you through a partnership with [redacted] and are considered ticket purchases. As such,...

they are non-refundable after the day you buy them.
We always want you to be aware of all the conditions for a deal before you make your purchase. That's why we included a "Fine Print" section in the middle of the page where this deal was offered, https://www.groupon.com/deals/gl-the-rockettes-1 . In this case, the restriction in question is: "Refundable only on day of purchase."
While I won't be able to honor your request today, you can certainly give this away as a gift. Just let us know the name of the person who will be redeeming the Groupon. If we have this information at least 24 hours before the day of the show, we'll be able to change the name on the Groupon for you. The name on the Groupon must be the same as the person redeeming it at the show.
Please let me know if you would like to give this as a gift or if you have any other questions.
Regards,
Groupon Customer Support
Initial Consumer Rebuttal /* (3000, 7, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't have any tickets that I can actually sell and/or "gift" at this point per this response. These tickets are not for the date I requested. I requested November 23rd and the system assigned me the November 13th date. This is unacceptable that due to a system error they refuse to honor my request. Even though the verification screen showed the correct date on the mobile app, when the tickets were issued they were not for the Nov. 23rd date. Don't you find it odd that EVERY other date online has been sold out at this point EXCEPT November 23rd? Can you prove to me that it was not an error with your system that caused me to get the wrong date?
Final Business Response /* (4000, 9, 2015/10/02) */
Hi[redacted]
My name is [redacted] and I am a manager at Groupon. This email is in response to the Revdex.com complaint that you have lodged.
I have just checked your account and I can see that you have purchased the wrong deal option. I'm able to go ahead and make a one-time exception in this case. I've just canceled this order and issued a refund of $413 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.
Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.
While we're happy to make an exception for you today, please keep in mind that we will not be able to issue additional refunds of this nature in the future. Of course, if you ever run into difficulty redeeming your Groupon, please don't hesitate to contact us.
If you have any further questions, please let me know.
Regards,
[redacted]
Manager
Groupon Customer Support
Final Consumer Response /* (2000, 11, 2015/10/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Just wanted to ability to purchase the correct date. Thanks so much for finally fixing this.

Hi [redacted]Thanks for this additional information. We were able to locate this purchase and confirm the closure of this business.You've been refunded $16 in the form of Groupon Bucks, which was the method you used to make the original purchase. Groupon Bucks will automatically apply toward your future purchases.Thanks for your understanding.Regards,[redacted]Groupon Customer Support

Hello,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Marisabel *.

Hello Patricia,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint rejection: I see that on December 16th, my colleague Murugesan R emailed you regarding this issue.  As he stated, we did refund the full price of the Xbox to Groupon Bucks, as well as issued an additional $10 to help make up for the inconvenience of not receiving your item. Unfortunately, we can no longer convert the original refund from Groupon Bucks back to your credit card, as the Groupon Bucks have since been spent on new purchases.  Once those Groupon Bucks has been depleted, we're unable to cancel the purchases made since, an refund to your original form of payment.I'm very sorry for any continued frustration, but please let me know if there any further confusion.  Thank you for your understanding.Regards,Shaun HManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]
Regarding your complaint: I'm sorry for any ongoing frustration, but as [redacted] already stated, your refund has already been granted, and your request was honored.  We consider this issue resolved.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
however the company initially refused to refund my money and only did after I threaten to contact the Revdex.com which I did on the day I received the first response from company.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: I'm sorry for any trouble with this...

purchase. Unfortunately, we're not equipped to offer exchanges or replacements at this time, but we're happy to accept returns.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

hi I replied to the other email but just wanted to update on here as 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I was not aware of the 2nd charge after the first charge was voided.  When  I received my statement from [redacted] I saw this charge. I contacted [redacted] and they advised me to file an dispute for the charge. Once the dispute was filed, I received an email from Groupon saying they had reviewed my account and because of the dispute, my account was terminated. The email indicated there were no appeals, even though Groupon had my money for several unused vouchers.  I requested Groupon refund my money for their vouchers and we could part ways. This is when I received this cavalier email from [redacted]Customer Service Supervisor. Her email states I should not have filed the dispute with my credit card company and NO they would not refund my money for their unused vouchers. [redacted]. states in her email as well no appeals? How is that possible that Groupon can keep my money and not me allow me to use their services?  I request a refund for my money that Groupon is holding and yes, I will not use Groupon anymore. It is as simple as that.   
Sincerely,
[redacted]

Hey [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,[redacted]...

**ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as I have already invested a  lot of time in this and want to move on.  I remain frustrated with how long this took to resolve, the repeated run around from Groupon. and the damage to my business reputation this caused.  The prior owner says he contacted Groupon BEFORE I took possession of the store on Sept 1st and that he had thought the matter was resolved then.  Given the run around I received, I believe him.  From my personal experience, if you don't have a merchant account or merchant account email, even after providing proof of ownership, it doesn't seem possible to resolve disputes with Groupon through channels other than the Revdex.com or a lawyer.   I can't recommend this service to business owners though I have heard good things from the customer side.  
Sincerely,
[redacted]

Tell us why here...Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Your refund...

processed successfully on 11/30/2016.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, I'm sorry for the trouble that you had in attempting to redeem the Groupon deal that your purchased for [redacted]...

[redacted] As of 5/1/17, we were able to finalize our investigation and can confirm that this merchant was not contactable and we have pulled the deal from our site. On 4/21/17, we were notified that you've filed a dispute regarding this charge. Unfortunately, this prevents us from being able to assist with this issue any further. Normally, we'd be more than happy to process this refund since we confirmed the merchant couldn't be reached and attempt to help resolve this. Once a dispute is filed with a financial institution, however, legally we are not able to take any additional action while the dispute is in process. We always want to work with our customers to attempt to resolve any merchant issues, but if a dispute is filed with a financial institution, at that point our hands are tied with regard to any action we can take.I'm sorry that we weren't able to assist any further at this point, but again, legally we are not permitted to take any additional action regarding this purchase once a dispute has been filed.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com via Ticket [redacted]Regarding your complaint: I'm sorry to...

hear you were not able to use your Groupon for [redacted] Pearl Harbor Tours as you originally intended. I've reviewed your order and would like to offer you a Trade In.You can exchange your voucher any time for an equal value of Groupon Bucks. The Groupon Bucks you receive from this Trade In are eligible toward the purchase of any Local deal on Groupon. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Complaint: [redacted]
I am rejecting this response because:The Groupon won't give me money or store credit back, they just want me to go and use my other 2 Hydrafacials from that spa. And I won't go back there.
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I’ve provided more specific instructions in my direct email to...

you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com via Ticket #[redacted]Regarding your complaint: I see that your...

voucher was refunded to Groupon bucks on July 29, and you've been able to make a new purchase since then. You can check your Groupon Bucks balance and see your Bucks history by visiting www.groupon.com/mybucks. You can also navigate here by visiting My Account and clicking Groupon Bucks.As I mentioned, I've also sent a direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]Manager Groupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me for the most part.   I would like to know about getting compensated about the tickets that were issued that did not exist in the arena.  
Sincerely,
[redacted]