Groupon, Inc.

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.  Regarding your complaint: sorry for any trouble you've had trying to determine the [redacted] deals pricing. We were...

recently notified by your financial institution that a dispute had been issued against that same purchase--specifically, your Groupon for Sesame Place. We recommend reaching back out to your financial institution directly to discuss a resolution. I've provided more specific instructions in my direct email to you, if you have any additional questions, please reply to me there. Thanks for your understanding.  [redacted]ManagerGroupon Customer Support

Hello Debra,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: It appears that only two purchases were...

made for [redacted], not three. In order for Buy With Friends to work, three people must make at least three purchases. Additionally, your friends must use your specific link. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Ashley *ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint on the status of refund request for...

order# [redacted];I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: 11019110
I am rejecting this response because: There is still no attempt to resolve and I don't know why so much time is elapsing without an attempt to resolve.
Sincerely,
Jenifer [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your correspondence with my colleague [redacted] in ticket [redacted]. I apologize for any trouble with receiving this reply, as she replied to the email address associated with your Groupon account, which is [redacted]@rocketmail.com.In her reply, [redacted] stated:"I am truly sorry to hear about the experience you had redeeming this Groupon. We're always working to make sure every deal is unique, fun, and a great value. I sincerely apologize that we haven't delivered.Unfortunately, this Groupon is non-refundable. Please be aware that due to our return policy for Local deals, we can only offer refunds for unredeemed vouchers within three days of purchase. I know you have had trouble scheduling appointments with the merchant, we are more than happy to help facilitate you getting scheduled with them. Just let us know if you need further assistance.However, your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.For the inconvenience I have issue you $20.00 in Groupon Bucks. The credit is active now and wont expire for 180 days."As this response is accurate to our policies, I must reiterate this information.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com via Ticket #[redacted].If you have any additional questions,...

please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer Support

Complaint: 11121468  I responded to the email sent from support and no one has replied back. 
I am rejecting this response because:
Sincerely,
Vanessa [redacted]

Complaint: [redacted]
I am rejecting this response because: The money was never credited back to my account even after the information that was sent to me. My bank also said that they didn't saw no transaction. I had to dispute the transaction to get my money back.
Sincerely,
[redacted]

Hey Han,I'm sorry for any frustration that's occurred.I notified the representative who's assigned to your issue and she'll be in touch soon.Regards,Andrew *.ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Thanks for your email, and I apologize...

for any trouble. It looks like this has already been taken care of and I can confirm that your refund was processed successfully on 06/13/2017 to the card used for the purchase. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: we did reach out to the hotel to...

request an exception to their cancellation policy with your complaint. Unfortunately we were not granted an exception and weren't able to refund or partially refund your booking. We did not advise that you would be granted a refund after you had checked out with the hotel. We're not able to request a refund exception from the hotel until you have checked out of your stay, so we advised to let us know your checkout details when you had finished your stay so we could request a refund from the hotel if they weren't able to accommodate you.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: There were two attempted purchases of the...

Sweet Sweat with Belt and Garcinia deal, neither of which was successfully captured.  The first attempt was made on 12/26/2015 but failed, since this order was not edited or refreshed with corrected billing information, it only shows as a failed charge in your account, no funds were transferred for this attempt.  The second attempt was made on 2/9/2016.  This order also failed and since there were no changes made, the order was never successful.  At no point were you charged for either of these attempts.Regarding the orders you have been unable to locate (Microsoft Xbox Live 12 Month Gold Card & Legend of Zelda: Twilight Princess + amiibo), since these are both showing as delivered per our shipping partner, we are unable to process any refunds for these.  We are very sorry for the inconvenience, we encourage you to reach out to the shipper directly to initiate an investigation.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello Janette,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: We are looking into this issue now...

regarding the deletion request you had previously contact us about. I will be looking into this personally and following up with the information we find out.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Marc *.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, please be informed that we have...

already processed refund to the original form of payment which is [redacted] on 01/13/2018. Requesting you to check your [redacted] account for the same.Thank you for your understanding and please let me know if there is anything else I can help you with.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Groupon goods purchases(Craftsman 14...

PC Wrench Set) that were not as advertised.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] C.ManagerGroupon Customer [redacted]

Complaint: [redacted]
I am rejecting this response because:of the poor customer service that I received from GROUPON. The broken promises of contacting me back to no avail. The inability of reaching out to them via phone line, and in addition I since taken the DEFENSIVE DRIVING COURSE via a very reputable company AAA. I just want my refund back, and call it a lesson learned.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11005230, and find that this resolution is satisfactory to me.
Sincerely,
Andrew [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint about the order that was not delivered, I’ve provided resolution in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support