Groupon, Inc.

Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, [redacted]...

**ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:  I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Complaint: [redacted]
 
I am rejecting this response because: 3 days past and so cannot be refunded??? It is a servce coupon not used for hidden and excessive additional fees of $10. No reasonable person would expect such outrageous extra fees additional to $46 oil change cost. It was not disclosed initially because Groupon knew nobody will buy the service if such $10 extra is disclosed.  Further, your price of $56 is more expensive than Toyota dealer price of $50. Stop this kind of bait and switch practice!
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely, [redacted]

Hi Richard,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I apologize for any frustration, and for all the back and forth.Sorry for any trouble! Your refund processed successfully on 02/09/2016 to...

the card ending in 8619 . It should appear on your statement as a refund from Groupon, Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite this process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and thank you for your patience. Please let me know if you have any other questions.Regards,Badri [redacted]Manager Groupon Customer Support

Hi [redacted]Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. In circumstances like this, we typically require customers to return the received package in order to process a refund. We provide a...

shipping label for free returns.   However, because you are a great customer and I can understand the frustration, I've made an exception in this case and have just canceled your purchase and issued a refund of $63.11 to your credit card. Although it can take up to 10 business days for this refund to be reflected on your statement, it should appear much sooner. Regarding your inquiry about tax, sales tax is collected at checkout for Groupon Goods purchases. The tax rate is determined by a variety of factors including the state you live in, the type of product, the location of the inventory, and whether or not the seller of the product has a physical location in the state. We display the tax, shipping charges, and total purchase price on the order confirmation screen before you finalize the purchase.Please let me know if you have any additional questions.Regards, [redacted]ManagerGroupon Customer Support

Hey Janet,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,Andrew...

C.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint on the error that you are receiving while...

purchaing the Xtreme Craze Groupon:I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello Dalana,Thank you for reaching out to us through the Revdex.com. I responded to you a moment ago via email from [email protected] your complaint, I wasn't able to find your purchase using this email address. Could you have used a different account associated with another...

email address to make the purchase?I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Brette *ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: We are extremely sorry for the...

inconvenience caused from our side.Upon reviewing, it looks like there was an error from our side and there is currently no active groupon account associated with the email  address [redacted]. Plz disregard any email that you have received in regard with account reactivation from our side.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for the frustrating experience...

while attempting to purchase the [redacted] Barbecue Groupon. I am able to provide a resolution and happy to assist you further.I’ve provided more specific details and instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Complaint: [redacted]
I am rejecting this response because: Groupon has been making the same offer for close to a month. I would be allowed 24hrs to choose another "local deal" of equal value to trade. I understood that Groupon would not give a refund. Yes, I was lied to by one of their partner merchants, however those merchants do not work for Groupon, they simply provide Groupon a generous income stream, and Groupon does not have to stand by anything that their "partners" do or say. Once Groupon takes your cash, that is all that matters. I offered to take "Groupon Bucks" which is the equivalent to store credit, which pretty much every store nationwide offers, if a customer is unsatisfied with their purchase. However Groupon rejected this also, only difference is in a store the customer would be stuck with a item they don't want, in my case I got nothing. Groupon has my $88.00 the cell phone repair place has another $45.00 and I have nothing. Now that I am being deployed over seas, I'm out of time. So, this is who Groupon is. A multimillion dollar company who will take $88.00 and be satisfied that they left you with nothing.
Sincerely,
[redacted]

Contact Name and Title: Bethany Manager
Contact Phone: 888-664-4482
Contact Email: [email protected]
Hi Linda,
We did reach out to the business on your behalf to try and find another solution, but we weren't able to get approval from the property to cancel your additional bookings as an exception. I understand this may be frustrating; however, Groupon does not impose the cancellation policies for these Getaways Booking deals, and I'm afraid I've done all we can do at this point.
I'm really sorry about this situation. If there is something else I can assist with, I'm happy to help.
Regards,
Bethany M
Manager
Groupon Customer Support

Hi Darlene,Your issue has been passed along to me since you stated you were not satisfied with the outcome.I see this issue was resolved for you on 2/8 and I have followed up with you via direct email. If you have any questions for me, please reply directly to that email. Regards,Megan *ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I don't get any feedback form Groupon
Sincerely,
[redacted]

Hi Cathy,I *m sorry for the delay with this issue. I *m * manager here *t Groupon, *nd I wanted to look into this for you personally to find out what happened. Thank you for your patience.On the original screen where you made this purchase,...

http://groupon.com/deals/gg-solid-sterling-silver-diamond-cut-hoops, we included * "Fine Print" section on the deal page. This section will *lways include *ll conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"Most orders *re delivered within 12 business days from the purchase date"Typically, we're only *ble to cancel your purchase if its outside of this window, but since your order was *lready shipped *nd within the time frame *s mentioned in the fine print, we *re unable to issue * refund *t this time.The tracking information http://webtrack.dhlglobalmail.com/?trackingnumber=[redacted], shows that your package was tendered to USPS. Sometimes tracking information won't continue to update once the shipment reaches certain point, so I recommend waiting for few business days for your order to *rrive.If you haven't received your order by the end of business day mentioned in the fine print, please let us know *nd we would be glad to *ssist you further.If you have *ny further questions, please let me know.Regards,Sundar *.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I can't apologize enough for the delay....

Of course, this is not the experience we want you to have when using Groupon.At this point, I can no longer provide any further updates on the status of your order, so I've canceled this order and issued a refund to your account.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: I apologize for any frustration, and for all...

the back and forthAs already stated, we are unable to issue a refund for a fee that was not paid to Groupon. Any funds you paid directly to this merchant will have to be refunded by them. You can reach out to your financial institution for advice regarding your options. They will be able to help you through the process of getting your money back.However to help make up for the trouble, I've issued $30 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: As per the fine print of this deal, additional shipping charges are applicable at the time of redemption. Since this was listed in the deal page, we'll not able to process a refund after 3 days from the purchase date.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...