Groupon, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12653960, and find that this resolution is satisfactory to me.
Sincerely,
Wes Podsada

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I checked your account, and I can see...

that the $299 which was charged to your CC on 10/21/2017 for the purchase "Botox Facial Rejuvenation Package" was exchanged to your Groupon Bucks and then used in a purchase on 11/09/2017.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from s[redacted]Regarding your complaint: I apologize for the confusion this...

promotion has caused. In the promotion you recevied, we included a Fine Print section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"Valid on 1 unit per transaction; max 1 Local deal, Goods item, or Getaways flash deal per customer".Due to the above restriction the promotion was not applied to other purchases you have made. I can see that the refunds have been made to your original form of payment and I will be unable to issue any additional bucks in this case. But have no fear – we have special promotions on a regular basis, so check your email, our website, and our mobile app for more great offers in the future!You can visit www.groupon.com/faq#faqs:category-62 to read more about the terms of our automatic discounts, and www.groupon.com/faq#faqs:category-76 for more information on the promo codes we offer.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It looks like this has already been taken...

care of and we have already issued $30 back to your paypal account for your Groupon, but if you need any additional help, please let me know.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. It looks like this has already been taken care; I see that we...

reached out to the property and obtained approval to refund your order due to the circumstances. You were issued a full refund, in the amount of $672.63 on 02/12/2018. This refund should reflect on your card statement in 1-10 business days from the date of issuance. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer [redacted]

The items that I purchased was a 2 day cruise from palms beach to the Bahamas.

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. I have included a breakdown of the [redacted] Beach and Golf...

Resort order in your account to help clear up any confusion: The order in question, Booking # [redacted], was first attempted using a mobile device previously used on your account. This attempt was done on 12/13/2017. Sometimes customers accidentally make purchases using the Groupon mobile app or browser on their phone, this appears to be the case. When you complete a purchase, you'll see a "Thank you" screen and will also get an email confirmation right away. Your Groupon order will immediately reflect in your account. In the case of this order you would not have received that confirmation email because we received a "General Decline" when trying to charge your card. The order was then held in a failed state until it either cleared out by the consumer or until we are contacted to remove the order while it is still in a failed state. When a failed order is not cleared out from the account, we will automatically attempt to recharge that card within 24 hours. This automatic recharge is cited in the email we send consumers to notify them of unsuccessful orders. The order was automatically attempted again within 24 hours on 12/14/2017, again we were met with a general decline and another email notice would have been sent at that time. This order finally processed on 12/15/2017 after our system automatically attempted to collect the funds again. As stated under the Fine Print & Details tab on the screen from which this purchase was made, www.groupon.com/deals/ga-bk-[redacted]-beach-and-golf-resort-20, "15-day cancellation notice required prior to check-in or reservation is non-refundable; reservations made within cancellation window are non-refundable." When you book through Groupon, we process your payment and send it to the hotel and as such the hotel's cancellation policies will apply meaning that this order was nonrefundable once processed successfully. We reached out to the property on your behalf prior, but weren't able to get approval from the property to cancel/refund your booking as an exception. I understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways deals. Additionally, we previously issued $60.00 in Groupon Bucks credit to your Groupon account to help make up for the trouble and inconvenience. This credit was available for you to use immediately after issuance on 01/16/2018 and will expire 180 days from that date. Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons. For reference, if you ever need to cancel a reservation before the cancellation deadline specified in the Fine Print, you can accomplish this from the "My Groupons" section of your account. Just sign into your account at http://www.groupon.com/mygroupons and click the ""Cancel"" link next to your order. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11121217, and find that this resolution is satisfactory to me.
Sincerely,
Cindy [redacted]

Revdex.com:
My dispute with Groupon has been resolved.  They have accepted the return and duly credited my credit card.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I'm very sorry for any...

miscommunication. I've checked the account associated with [redacted] and there was not a successful purchase for [redacted] with the Nashville Symphony. I do see there was an attempt made on 6/21 at 11:24am CST, and again that same day at 11:26am CST. During both of those attempts, we received a "General Decline" error from your bank. This decline was associated with the card ending in [redacted].Unfortunately, Groupon's allotment of tickets for this event are sold out. We're only able to offer a limited number of Groupons for any given deal and only for a limited time.As an apology for the trouble and inconvinence, I've issued $20 Groupon Bucks to your account to use towards future purchases. This credit is available to you immediately. It automatically applies, and expires in 180 days.If you see the charge on your statement from Groupon, Inc, please let me know and I'm happy to look into any other accounts that may have been created.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: Groupon specified that "specific directions" were sent to my inbox, in support of this complaint and in fact, no real directions were included.  The customer service people are trained to provide blanket apologies and statements of regret, but no actual help.  I have not received any additional offers of tickets (even after I tried buying them 4 different times) or assistance in buying the tickets through the deal.  After 2 weeks of going back and forth with Groupon, I am still receiving the same blanket statement "I'm sorry" emails with not actual help.  For the entire 2 weeks that I was getting the very hollow responses, the actual deal I was trying to buy was still live, front and center on their website.  Very unprofessional, very unhelpful and very inefficient---> GROUPON. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: You were issued a full refund in the...

amount of $34.00 to Groupon Bucks on February 11, 2017.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I'm sorry for the issues that you had in...

trying to schedule your massage with A New You.  This is never the experience we want you to have with a Groupon deal.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted] in Ticket [redacted].Regarding your complaint: I am very sorry...

for the difficulty you had with the merchant. That is not the experience we want you to have with Groupon. When you contacted us on 06/04/2016 via Live Chat, [redacted]. let you know they had canceled this order and issued a refund of $68.00 in Groupon Bucks to your account. These Groupon Bucks were then spent that same day towards the purchase of another Groupon. Unfortunately, we are unable to issue a refund twice for the same purchase. Since your refund in Groupon Bucks was spent, we cannot refund your credit card.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I attempted to solve this problem with you all twice. I was told no and I had to just deal with it. I do not understand why now after I explained 3 times I did not deactive my account and spending 4 hours on the phone for two days each. I'm requesting all my money back for the groupons I did not use. You guys did not care about me losing my money when you closed my account. I want it refunded in a check as I requested this is the second time you guys deactived my account without my notice or permission.
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We'd be happy to assist you, but we...

were unable to find the account associated with this purchase. Can you please provide the email address associated with your Groupon account?I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: Sorry for any trouble. Sometimes...

customers accidentally make purchases using the Groupon mobile app on their phone. If you have a smartphone and use our mobile app, this may be what happened. I can see that you have placed this goods purchase using mobile app. As per your request , we have already cancelled your order and issued you a full refund of $141.08 back to your payment card and removed this Groupon from your account. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: There has been nothing done. You continue to say that there is nothing that can be done when I am still out my money. Not just the one charge for the $200 but the other charges as well. You have done nothing and continue to do nothing and say that is all you can do. 
Sincerely,
[redacted]