Groupon, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I don’t want Groupon bucks, I want my money back.
Sincerely,
[redacted]

Hey [redacted]Thank you for reaching out to us again through the Revdex.com.I've notified the manager originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11107194, and am accepting it to expedite a resolution.Do not mistake this as a happy ending, just as closure to this RIDICULOUS interaction. I actually do not want to support this company at all, as they are COMPLETELY in the wrong, and having to go to these extreme measures to get my money returned in some form... is LUDICROUS.We all know that GROUPON is in the wrong, and failing to adhere to it's own policies on refunding the consumer when a service is NOT PROVIDED. The lengths this company went to in order to defraud me is UNACCEPTABLE.Be aware... ** Revdex.com [redacted] that this is NOT an isolated case. I have friends that were denied refunds / credits, when they were not able to redeem a snow activity ticket (PRIOR to the expiration date) based on lack of snow... and Groupon refused, stating that it was an act of God and that they could use it applied to the vendor... this was PRIOR to the expiration, and they were denied $12 in Groupon credit... so they lose out on their money or drive up to Wisconsin for that amount.They should file a Revdex.com report as well I think. Check reviews on Google, Yahoo and Yelp. GROUPON IS SYSTEMATICALLY DEFRAUDING Consumers through the Chicago-land Area.GROUPON... I spent about 2500-3K on your site in 2015. Keep alienating customers like me... lets see how well you do in 2016.  Every competitor that behaved like this, I boycotted, and I don't see them around anymore... maybe Living Social  
Sincerely,
Mina [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint about the additional purchase of two...

tickets for the [redacted] Stock Show: Pro Rodeo on Saturday, Jan. 20, 2018 / 11:00am - Price Level 3 (Section 205-231) + Grounds Admission. I am showing that on January 19, 2018, we did issue a one-time exception for a refund in the amount of $29.50 to the original method of payment used for your purchase.Once your order was canceled, a confirmation email is normally sent. The email confirms that the order has been removed from your Groupon account and that it can take up to 10 business days for this refund to be reflected on your statement, it should appear much sooner.In the future, I just wanted to inform, our GrouponLive event deals are considered ticket purchases. As such, they are non-refundable.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]Tell us why here...

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We have issued a refund to your card...

ending in [redacted] due to the inclement weather closing on July 10th.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hey [redacted]I just reviewed this complaint and the correspondence on record from Groupon's side.I saw where [redacted] reached out to you on April 12th and 18th to explain that the hotel didn't approve a refund of any kind but, for the trouble, we've issued a credit of $100 in Groupon Bucks to your account.I'm sorry that we weren't able to arrive at your desired settlement. If you have any additional questions, you can reply to [redacted]'s latest message. For your reference, the internal ticket number is [redacted]Thank you,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: It looks like this has already been taken care of and refund has been issued for the deal. I’ve also...

emailed you directly from [redacted] via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint. I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted]
I apologize again for the trouble! It appears that this order was refunded successfully on 10/2 to the card ending in 3257. It should appear on your statement as a refund from Groupon, Inc.
Though the funds are out of our hands, it can take a little time for banks and financial...

institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.
Unfortunately, we're unable to expedite this process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.
Thank you so much for your patience and understanding. Please let me know if you have any other questions.
Regards,
[redacted]
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I'm so sorry to hear about the trouble...

you've been going through. I've gone ahead and issued a refund for the order in question. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted]I responded to you in the Revdex.com portal earlier today.I'm going to loop in a Getaways specialist to review your case for further consideration.Please stay tuned for an update via email.Regards,[redacted]Manager Groupon Customer Support

Hello Brooke,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Maggie in ticket #[redacted]. I responded to you a moment ago via email from [email protected] ticket #[redacted], it was stated:"For security purposes, we are unable to modify anyone else's account without their direct consent. Please have the purchaser of this Groupon log in using the email address associated with their Groupon at www.groupon.com/support. The sooner we hear from them, the better we can assist."Regarding your complaint: While I absolutely understand your frustration, we are unfortunately unable to assist with your request. We ask that you please have the account owner of this purchase to contact us directly using their own email address. From there, we will be happy to address their concerns.I am sorry that I wasn't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority. However, for security purposes, we must adhere to our policy.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance.Thank you for your understanding.Regards,Ryan M.SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]

*.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: I’m so sorry to hear that you’re...

unsatisfied by your latest Groupon experience. I am a manager here at Groupon, and I am happy to look into this further for you. After reviewing your case I am able to make one-time exception and I have issued your return shipping labels to the email address associated with your Groupon account for you to return the four phones. After you return the phones, you will be refunded in your original form of payment.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello Cindy,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] via Ticket #70236664.Regarding your complaint: I'm really sorry for...

the frustrating experience you had. I see based on one of your previous contacts, this issue has been resolved. I can see you traded in this voucher on February 16, and used the Groupon Bucks on another purchase that same day.If you need to contact us in the future, please know that we are available 24/7 via live chat and email ([email protected]), and you can request a callback Monday-Friday 8am-5pm CST by visiting our support page (groupon.com/support).As I mentioned, I've also sent a direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Maria TManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I can't apologize enough for the...

trouble you have been through. I can understand the frustration you have been through.We were recently notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Groupon for the Glamour boutique. We recommend reaching back out to your financial institution directly to discuss a resolution.However, as an apology for the inconvenience, I have issued $10 of Groupon bucks to your account for your future purchases.Please let me know if you have any other questions.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted].ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm very sorry for the trouble you've...

experienced with your Groupon Goods purchase.Unfortunately, due to limited inventory, we're not equipped to offer exchanges or replacements at this time.You can return most products within 14 days of receiving them, but keep in mind that some items are not returnable. This holiday season, purchases made between November 1 and December 25, 2017, can be returned until January 14, 2018. Please check the deal's Fine Print for specific details about returns. Find more information on our standard return or exchange policy.As this product was purchased on 8/4/17, and your initial contact to us for assistance was on 11/22/17, we are unfortunately able to help return or refund your order.Again, I'm truly sorry for the frustration. If you have any additional questions, please reply directly to the email I sent via [redacted]@groupon.com and I will be happy to respond.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Complaint: [redacted]
 
I am rejecting this response because: Their response says that they sent me an email and I should accept that as my response. The business response states that they do not cancel orders after three days of purchase. This is fine, but it has been over 2 months, and I have not received what I bought from them. I paid $19 for a newspaper subscription, waited a month and received nothing. I have not received one single newspaper, or my money back. Thank you
Sincerely,
[redacted]