Groupon, Inc.

Hi [redacted]Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I am truly sorry for the difficulty.I see that we have already issued $6.89 credit to you and [redacted] For security purposes, We are unable to access [redacted] account without his direct consent. Please ask [redacted] to contact us at [redacted] and reference your issue (ticket #[redacted]) so we can assist him with the $6.89 credit.I hope this helps. Please let me know if I can help you further.Regards,[redacted]ManagerGroupon Customer Service

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket #[redacted], it was stated:"Hello,Thank you for contacting us through the Revdex.com. I understand that the termination of your account may be inconvenient. Our records indicate that several accounts have been created under your name, which is a violation of our Terms of Use. Therefore, we have deactivated your accounts. We will not review this decision for reversal at this time.[redacted]Customer Support ManagerGroupon Inc."Regarding your rejection: Upon review of your account, we have identified a violation of our Terms of Service. Because of this, we have closed your account and request that you discontinue use of our website and services immediately and note that we are preserving all rights to pursue further action -- should it be necessary -- to preserve the integrity of our program and the best interests of our company.For more information, please refer to our Terms of Service (https://www.groupon.com/terms).Again, I'm sorry we were unable to provide you with the desired outcome of this matter. However, at this point, this request is considered resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including the response from my colleague [redacted] in ticket [redacted].In ticket [redacted], we state:"Hi [redacted]I am truly sorry to hear about the disappointment. We're always working to make sure our customers feel safe while using Groupon.The total paid amount for the mentioned four orders was US $282. I have checked the records and I see that we have already refunded the US $69 to your bank account. The remaining amount is US $213 which has to be refunded from our end.The fraudulent orders claimed are listed below for your perusal,simplilearn-390-chicago - US $69excel-with-business-2567-chicago - US $199shoprunner-chicago - US $5holly-and-hugo-538 - US $9We are here to always help you with a better resolution. Kindly check this and once you confirm, I'll be happy to assist you right away.I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated.Once again I apologize for the trouble caused."if you have any questions, please follow up in that thread, which was sent to the email address provided to the Revdex.com, which is [redacted]
Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]In ticket [redacted], it was stated:"Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I am sincerely sorry for the trouble you had attempting to redeem your [redacted] voucher. It appears when you originally submitted your purchase, the transaction was held in a pending state. We do ask customers to allow up to 24 hours for orders to finish processing. Once it does, you should receive an email from us as soon as your order has gone through.Since your voucher was unavailable at the time you needed it, I understand that you paid the merchant directly for the services. In this case, I've just issued you a full refund and returned the amounts to your credit card and Groupon account, respectively. Your statement will show a refund of $17 to the [redacted] card ending in [redacted]. Please allow up to 10 business days for this to reflect. Your Groupon Bucks portion is a total of $20. The Groupon Bucks are available in your account immediately, never expire, and automatically apply to your future purchases. You can see your Groupon Bucks balance by clicking on your name in the top right corner of Groupon.com. Your Bucks will be displayed at the top of your My Groupons page.In regards to your concerns contacting us via phone:You can always visit http://groupon.com/support to request a call back for assistance in regards to any future questions/concerns. This feature is available from 08:00 AM to 06:30 PM (CST) Monday through Friday.Again, if you have any additional questions, please reply directly to this email.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support"Regarding your rejection: I can completely understand your frustration with this pending order issue. As we have already issued you the full refund in the same method by which it was originally paid, that is the only solution we can provide you. As we did not charge any funds beyond the Groupon price, any payment you made to the restaurant cannot be refunded by us. While I agree that it was inconvenient that the Groupon was not ready when you went to use it, we do always ask all customers to verify the purchase has gone through before attempting to use a Groupon with any business. In this case, as we did email you to notify that the Groupon was still pending, we would ask that you wait to visit the business until it is available for use.While I cannot refund funds charged from the restaurant, I will happily issue you an additional $20 in Groupon Bucks to your account for the inconvenience. Groupon Bucks are immediately available for use, apply directly to any purchase you make, and will not expire for 180 days.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for the trouble! I've found the...

purchases for the Wallypark Airport Parking, but it's not in the account associated with this email address. It looks like you have two accounts created with different email addresses. This purchase is in your account associated with [redacted]@stu.rartianval.edu. You contacted us on 1/7/18 and we sent you a password resent link to that address.I am happy to help you gain access to the account you need. Just reply and let me know which account you need a password reset link to [redacted]@icloud.com or [redacted]@stu.rartianval.edu.If you would like to speak with one of our agents over the phone, please visit our [redacted] page with the following link, https://www.groupon.com/customer_[redacted], to request a call back during phone hours of Monday-Friday 8am to 5:30pm CST.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Complaint: [redacted]
I am rejecting this response because:Hi Erica,Thank you for the detail.  I understand the final sale agreement - what is frustrating is that you already know I haven't redeemed it.  That is why Groupon reached out in the first place.  You were able to identify, me specifically, that I haven't redeemed my card and it was ALSO GROUPON that recognized customers were having issues.  Those two variable together, to me, invalidates the final sale agreement.  You know there was a problem, you know I haven't redeemed the product.....its not that you're unable to issue a refund or a replacement - you are unwilling. Not much else I can say - I'm not going to spend all this time trying to convince you further how a refund is reasonable.  Its not an acceptable response and the issue isn't resolved but I will no longer spend time fighting this. 
Sincerely,
Todd [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I checked our records and see that one of our manager, namely Joshua responded to you a moment ago via email from [email protected] your complaint: We've already issued a refund for the order as we can't send a replacement for that.  We’ve provided more specific instructions in our direct email to you. If you have any additional questions, please reply to us there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]In ticket [redacted], we stated:"Hello [redacted]Thank you for reaching out to us through the Revdex.com.Regarding your complaint: It appears that you were in contact with [redacted] in our Merchant Development department as of early September in regards to this issue. As they will be best equipped to discuss your contract, terms and payments. [redacted] can be reached directly via email at [redacted]@groupon.com or via phone by calling [redacted]If you have any additional questions or are having trouble contacting [redacted] directly, please reply to me here and I will reach out directly to get you in contact with someone.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support"Regarding your rejection: As this is a forum for customers, please contact [redacted] as instructed above to resolve any pending issue. He will resolve all merchant issues.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. At this point, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I have replied to the companies email and  am now waiting on a final response/decision. I do not agree with the offer as it not does not suffice for covering the funds I have lost over time with the company. I have offered a response of a bigger refund or discounted items interested in purchasing. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted].ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It looks like this has already been...

taken care of, but if you need any additional help, please let me know.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any inconvenience. Please be...

aware that for security purposes, we are unable to modify anyone else's account without their direct consent. In this case, any potential credits or refunds would be given directly to the purchasers of the Groupon vouchers. You can have the purchasers of these Groupons log in using their email address associated with their Groupon account at www.groupon.com/support. The sooner we hear from them, the better we can assist.I've provided this information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I’ve provided more specific instructions in my direct email to...

you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

"Hi [redacted]   My name is [redacted] and I'm a Manager with Groupon's Customer Support team. Thank you for your patience as we have looked into your request.   For the safety and security of Groupon, we often review accounts for potential risks. Upon reviewing your account, we encountered a violation of our Terms of Service and closed the account. This decision cannot be appealed.   Please discontinue use of our website and our services immediately and note that we are preserving all rights to pursue further action should it be necessary to preserve the integrity of our program and the best interests of our company.   Thank you for your understanding.   [redacted] Manager Groupon Customer Support"

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted], it was stated:"Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint about the expired Pandora deal. I have removed the voucher from your expired Groupon section by marking the voucher as redeemed. The voucher was no cost, so there is no value in canceling. If you choose not to use any deal that was no cost to you, please just redeem the voucher.A Groupon can be marked as redeemed in two ways: either the business will redeem your Groupon when you present it to them, or you can mark it as redeemed in your account. Either way, the Groupon will be moved to the "Redeemed" section of your account, and you will no longer be able to view or print it.You can always go to http://www.groupon.com/mygroupons and choose "Redeemed" from the "Deals" menu to see which of your Groupons have been marked as redeemed.If you see a Groupon in your account showing as "Available" that you would like to move to your "Redeemed" section, just click "Mark as Redeemed" beneath the "View Details" button.If you need to know whether or not you've actually used a Groupon, I suggest contacting the business directly and providing them with the Groupon number (located in the bottom right corner of your printed Groupon), so they can check their records. If the Groupon is already showing as redeemed in your account, please let me know and I will be happy to supply you with your Groupon number.I hope this helps! Let me know if you have any more questions.Regards,[redacted]ManagerGroupon Customer Support"Regarding your rejection: Per [redacted]'s email, we had already marked the Groupon redeemed to have it removed from the expired section of your My Groupon page. We provided the instructions on how to have this Groupon marked redeemed from your end for future reference if something like this had encountered again for a different deal.If you have any other questions, please reply to me, and I'll be happy to answer them. However, at this point, this request is considered resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:  Ultimately you sold me a product that didn't work.  This is considered a fraudulent sale.  
Sincerely,
[redacted]

Complaint: 11008232
I am rejecting this response because:  all they said was that they would look at it.  How does that help - they've been looking at it and send me form emails for days.  
Sincerely,
Ann Burgess