Groupon, Inc.

Hello! Thanks for your email, and I apologize for any trouble. It looks like you have already placed your order successfully. I also see that your order was shipped and it is in transit. Please let me know if you need any additional help.Regards,[redacted] Team Lead, CS-USThanks for...

your email, and I apologize for any trouble. It looks like you have already placed your order successfully. I also see that your order was shipped and it is in transit. Please let me know if you need any additional help.Regards,Amarnath Vijayan Team Lead, CS-USThanks for your email, and I apologize for any trouble. It looks like you have already placed your order successfully. I also see that your order was shipped and it is in transit. Please let me know if you need any additional help.Regards,Amarnath Vijayan Team Lead, CS-USThanks for your email, and I apologize for any trouble. It looks like you have already placed your order successfully. I also see that your order was shipped and it is in transit. Please let me know if you need any additional help.Regards,Amarnath Vijayan Team Lead, CS-US

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We have thoroughly reviewed your request for a...

refund, but unfortunately, this Groupon is non-refundable. Per our return policy, we can only offer refunds within three days of purchase for Local deals, as we were contacted outside that window, we no longer have to option to issue a refund to the original payment method.However, we would like to offer the opportunity to take advantage of Trade In. Exchange your Groupon, and you can purchase a brand new one.  I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.  Thank you for your understanding. Regards, [redacted] Supervisor  Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Unfortunately, all sales are final after...

three days. This is especially true for expired Groupons.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and once I receive my credit card statement confirming credit , than I find that this resolution is satisfactory to me.
Kind regards, [redacted]
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]groupon.com.Regarding your complaint: Unfortunately, because our GrouponLive deals are ticket purchases, we're not able to offer refund exceptions. We always do our best to explain this clearly in the Fine Print on the page where you buy the deal and on your Groupon voucher itself. I'm sorry if anything about this was confusing.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: voucher bought for your son for three...

deep tissue massagesI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I have tested the codes for the...

following deals per the instructions on the voucher and found they are all working:Canvas On Sale - Cushion CoverPicture Canvas - 8"x10" Standard Frame CanvasBuild a Head - 12"x18" Head Cutout on a StickI’ve provided more specific instructions in my direct email to you regarding the tested codes. Please reply to the email I sent you directly with more information about the other codes you are having trouble with and we can look into them as well.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi Adrienne:
I'm a manager here in Customer Support and I'm responding on behalf of Groupon's management. I have reviewed your correspondence with our representatives and I apologize for any confusion.
I understand that you prefer to get a refund for the difference in charge occurred as your...

Groupon for részoomé was charged in US dollars.
I'm so sorry to hear about the trouble you've had with your Groupon purchase. This is never the experience we want you to have, and I certainly understand your frustration.
I'm looking into this issue and I will get back to you with the details of the refund once we process the refund to your Visa ending in 1728.
Please let me know if you further questions in the meantime.
Regards,
Biju A
Manager
Groupon Customer Support

Complaint: [redacted]
 
I am rejecting this response because:First of all, I have no idea what "mezoo" is. That was not part of my compliant and cleary demonstrates the incompetency of groupon. I never purchased anything like that and I am sure u are referring to another customer. Second, the complaint is about the [redacted] tickets and yes, I DID cancel them within a few minutes of the purchase. HOWEVER, as I stated before, your website was having issues that day, and I cancelled them, but had to keep refreshing because the website was frozen. And then, even after I cancelled them from my end, they still went through. If I do not receive my money back, as this is no fault of mine, my next step will be reporting to the Attorney General and also starting a class action suit. Reading online, I have found that this has happened to several other people as well. 
Sincerely,
[redacted]

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It appears that you were in contact with [redacted]...

in our Merchant Development department as of early September in regards to this issue. As they will be best equipped to discuss your contract, terms and payments. I’ve provided more specific instructions and [redacted]'s contact information in my direct email to you. If you have any additional questions or are having trouble contacting [redacted] directly, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: the product was not delivered to me.
Sincerely,
[redacted]

“Hello John,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint: Copyright infringement of the term...

"Rolfing"I’ve forwarded your complaint to the relevant department and they will write back to you at the earliest.Thank you for your understanding.Regards,Nithya ManagerGroupon Customer Support”

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: Refund request to the original form of...

payment instead of Groupon Bucks.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. It looks like this has already been taken care of as I see a full...

refund, in the amount of $20.18, was issued to the original method of payment on 08/16/2017. Please let us know if there is anything further. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Refund/exchange issuesWe can issue a card refund instead for the amount paid to Groupon. Unfortunately, there's no way we can refund the extra charge from the business as we can only compensate for charges we made.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Supportwhy here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted][email protected] your complaint. I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]t

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I'm very sorry for any delay in response here, and for your inconvenience.Regarding your complaint: We partner with many smaller...

companies that can sell and ship products, and in this case, the merchant really dropped the ball. Groupon dropped the ball as well, since we represent this merchant.Unfortunately, the merchant took a long time to verify stock of this item, and it was determined that the coat would not arrive. However, they did not email you to inform you of this, and we were not aware.This item was refunded to you on 1/19/17 in the original form you paid for it. The refund total was $40.62, with $30.62 going back on your credit card, and the remaining $10 going to Groupon Bucks. Please note this split payment method is how the transaction was originally processed.I can't apologize enough for the trouble and for lack of communication. I know this doesn't entirely make up for the frustration, but I've also issued an additional $30 in Groupon Bucks to your account for future purchases. Groupon Bucks will automatically apply toward any future purchase until the value is used, and this $30 in Bucks will not expire for 180 days.Again, I'm terribly sorry for the trouble you've experienced, and I hope we can win your trust back as a customer. If you have any additional questions, please reply directly to me in this thread, and I will personally respond to you promptly.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hey David,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support