Groupon, Inc.

Complaint: [redacted]
I am rejecting this response because: Groupon is making excuses as to why they are illegally holding money from me. I will follow up with my local Attorney General and sue them in court. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:I'm really sorry for any trouble. Unfortunately, this Groupon is final sale, so I am not able to issue a refund....

All GrouponLive event deals are final sale (unless otherwise stated in the Fine Print), but you can still give this away as a gift if you decide it is something that you no longer would like to attend.If you'd like to take another look at any of the details for this deal, you can find them by going to http://www.groupon.com/mygroupons and clicking on View Details beside the deal. Or, pull up the mobile app and go to My Groupons. Once you're there, just click on the deal, scroll down, and the Fine Print will be located below the map.Thanks so much for your understanding.Take care,[redacted]SupervisorGroupon Customer Support

Hi [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.  I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding.Regards,[redacted] H.ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint, we see that a full refund was processed for...

both Yoga Republic orders on 12/16/16 and 1/7/17 respectfully. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 6, 2015/08/31) */
Contact Name and Title: [redacted] CS Manager
Contact Phone: X-XXX-XXX-XXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm...

sorry for the trouble.
It looks like [redacted] was able to assist you in the final resolution of this inquiry. The ticket number relating to that resolution is:[redacted] (for your convenience). According to everything I can see, you've received a full refund for the Jawbone Fitness Tracker that was returned.
Please don't hesitate to let us know if there is anything else we can help with.
Regards,
[redacted]
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (2000, 8, 2015/09/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I got a refund after countless hours of attempted communication at my own expensve

Revdex.com:Honestly, this was not worth the hassle. Each time I reached out to the support team it would take days for them to respond. All in all, I probably spend a good 3 hours in emailing and reaching out to Groupon for them to fix it. I've lost most, if not all, integrity for the company. I shouldn't have to fight for this. I essentially had to reach out multiple times, and each time I was connected with a different person. I actually received 3 different responses for the SAME email, each from different people. Person #1 told me they were sorry and that was that. Person #2 said they gave me a refund but I had already spend it (flat out lie). Third person said I would get a refund in terms of groupon bucks in a couple days. I never received it. Their local Groupons are probably more worth your time than the Goods. Do NOT waste your time with Groupon goods, and give yourself at least a month for the item to ship, even if they say it will ship in 2 days. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:doesn't respond to the fact that the price point was that at $95.00 and when I got there 
Sincerely,
[redacted] at the hotel I was charged another price I intend on paying the $95 a night rate that I first saw on Groupon because I could've stayed at the hotel for $140 a night with my military discount Groupon  was charging me $220 a night which is unreasonable and on acceptable because I could've acquired it from 140 why would I take out $220 charge for with my discount I can get it for 140 Groupon overcharge me I'm willing to pay them to $95 a night that was previously posted on the website prior to them changing it

(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted]
I have sent you two emails with the attached screenshots that gives you proof of a second charge on 7/21/2015 as well as the screenshot for the reversal (9/14/15) of the credit my bank gave me due to your company making mistakes and now I have to pay for it. If you check my groupon account along with [redacted] groupon account you would see valid proof that I had purchased these two groupons. I know that you can see it because we can see it. I will have Rose call the company and request her refund and as for Groupon you have just lost a customer. I would be sure to inform all of my friends and family and anyone whosoever asks me about your company, to never use Groupons' services because of the unwillingness to fix a simple mistake from your end with SOLID proof. [redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint in regards to the emails and advertisements that...

you have received, I am not showing that we received any communication from you. I apologize for the inconvenience that this has caused you and we have unsubscribed you from our email list. Where you should not be receiving our emails going forward.Please allow up to two business days for this to be updated.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:  I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint:  I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted]I'm sorry for the trouble. It looks like this account was deactivated due to inactivity.I've gone ahead and reactivated your Groupon account. Please visit www.groupon.com and click on the "Sign In" link on the right side of the page. From there, you can sign in with the email...

address and the password you set when you created your account or made your first purchase. If you need to reset your password, you'll have the opportunity to do so on the sign-in page.You can check your Groupon Bucks balance and see your Bucks history by visiting www.groupon.com/mybucks. You can also navigate here by visiting My Account and clicking Groupon Bucks.I'm sorry again for the inconvenience, and thanks for your understanding. Please let us know if you have any questions through the direct email I've sent you.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.We responded to you a moment ago via email from [redacted]Regarding your complaint: We have issued the refund to your credit...

card. Even though your numbers have been changed the bank should be able to route your refund to your account. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching back out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Unfortunately, we don't have any update yet on the expected delivery of your product. We are still working with our fulfillment network to resolve the issue, but at this point we're unable to provide a time frame for the arrival of your shipment.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.for reference, in ticket [redacted], it was stated:"Hello [redacted]We are not able to refund, the hotel denied the refund stating that they were not currently under a mandatory evacuation and were uncertain if they were in the path of the hurricane at the time of your request. In addition, if the reservation was canceled, the standard penalty will apply.I have reached out to the hotel again and unfortunately, we have not been offered an approval. I have issued $50 in Groupon Bucks as a courtesy, given the inconvenience, this has caused you.When you book through Groupon, we process your payment and send it to the hotel. If the hotel is willing to authorize an exception to their stated cancellation policy, we can issue a refund.We did reach out to the business on your behalf but weren't able to get approval from the property to cancel your booking as an exception. I understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways deals, and I'm afraid we've done all we can do at this point."A second manager Karman replied to you in a separate ticket, [redacted]:"Regarding your rejection: We did reach out to the hotel on your behalf, but weren't able to get approval from the property to cancel your booking as an exception. I understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways deals, and I'm afraid we've done all we can do at this point. Once a booking deal is outside the cancellation date, we reach out to our Outbound Team to get an approval from the hotel. The hotel stated that they were not currently under a mandatory evacuation and were uncertain if they were in the path of the hurricane at the time of your request.As a courtesy we have issued $50.00 Groupon bucks to your account that will expire in 180 days. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved."At this point, we have reviewed policy with you, and reached out to the hotel to see if any further action can be taken on your behalf, which is cannot. We have issued $50 in Groupon Bucks as a courtesy. While I know this isn't the desired outcome for request, we have exhausted every method we have to resolve this issue. I apologize for any ongoing frustration, but we do consider this issue resolved on our end, and will not be replying to any further CS inquiries on this matter.Regards,[redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 7, 2015/07/18) */
Contact Name and Title:[redacted] Manager
Contact Phone:[redacted]
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm...

sorry for the trouble.
It looks like this has already been taken care of, but if you need any additional help, please let me know.
Regards,
[redacted]
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (2000, 9, 2015/07/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
A credit was applied. I'm sorry it took so much hassle, but am glad it was resolved.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We have issued a full refund to your...

original form of payment.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer [redacted]Tell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint:I'm really sorry for the trouble....

However, I'm not able to issue refunds for your expired vouchers. You have already worked with a member of our team who informed you of the reasons why we cannot issue you a refund.All the businesses we feature understand that the purchase value of your Groupon never expires.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I am truly sorry to hear about your trouble. Sorry for the trouble! I have send you a link to reset your...

password in a separate email. This link will only work for the next 24 hours.Once you reset it, you can use your new password to sign in to your account at www.groupon.com. Also please delete all the cookies and cache before resetting the password to avoid any confusion. Please get back to us for any further assistance and sorry again for the trouble.   Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support