Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: I’ve looped in a manager who works on the...

Merchant Support Team and they’ll be in touch shortly.I’ve provided more information in the direct email to you. If you have any additional questions, please reply there. That’s the thread that the Merchant support Manager will be using to further discuss your issue.Thank you for your understanding.Regards,ManagerManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Your refund of $18.98 was processed...

back to your card ending in [redacted] on 11/2. It can take up to 10 business days for a refund to appear on your statement. If you are still seeing any duplicated charges please follow the instructions provided in my email directly to you.If you have any additional questions, please reply to me via my direct email (Ticket [redacted]Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I have notified a Merchant Support...

specialist who is reviewing your request.Please stay tuned for an update via email.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm so sorry for our failure to...

deliver and for the confusion this has caused.We had to cancel your shipment—situations like this are often the result of an unexpected inventory shortage or a loss of inventory in transit. When we discover a lack of inventory, we work with our vendors to try to make up for the shortage and ship your item as promised. We're often successful, but I'm afraid we weren't able to acquire more inventory in a timely fashion this time. Whenever this happens, we'll always contact you to explain the circumstances and issue you a full refund for your purchase.I know that getting your money back doesn't make up for not getting what you ordered, and again, I'm truly sorry for the inconvenience. I want to assure you we're working hard to prevent things like this from happening again.I understand that the price has gone up from when you placed the order and I apologize for the inconvenience. When setting our own prices, we take into account the suggested price for that item on other reputable online retailers' sites, as well as the manufacturer's website when possible. There may be times when we're selling a Groupon-exclusive item, and in those cases, we do our best to find comparable items to guide our pricing.Due to the nature of our site, we deal with something called dynamic pricing. This is the process in which our pricing fluctuates depending on the market. Since our site is constantly in flux we can only guarantee prices on the day of purchase. Groupon's goal is to provide our customers with the best deals possible, both locally and online. Groupon Goods is no exception, and we stand behind our offers.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:I'm sorry again for the trouble, and we appreciate your feedback. In circumstances like this, we typically need...

to reach out to the business before issuing a refund. We want to make sure we've done all we can to resolve the issue directly with the business and help you redeem your Groupon as originally intended.However, given the circumstances, I understand if you'd rather not wait for a resolution, and I want to make this right for you as soon as possible. I've just canceled your purchase and issued a refund of $98.00 to your credit card. Although it can take up to 10 business days for this refund to be reflected on your statement, it should appear much sooner.Please let me know if there's anything else I can do for you.Regards,[redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:  We were recently notified by your financial institution that a dispute had been issued against a purchase...

you made. We recommend reaching back out to your financial institution directly to discuss a resolution.I’ve also emailed you directly from support@[redacted] via Ticket #[redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,
[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. It looks like this has already been taken care of; I see that you...

received a full credit card refund on 05/21/2017. If you need any additional help, please let me know.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, Your return has been received and a...

refund has already been processed back to the payment method you used to make this purchase on 12/8/2016. If you paid with a credit or debit card, you'll see the refund on your statement within the next 10 business days.It seems you're all set, but if you have any more questions, please let us know.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Unfortunately, since the product has already been shipped to the address provided with your purchase, we aren't able to correct it at this time.The tracking information for your order indicates that it was delivered successfully. Is it possible for you to reach someone at that location to inquire about the delivery? You can also contact the shipping carrier, in this case Fedex, to follow up on the delivery. They may be able to provide more details about the shipment.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]Tell us why here...

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted].Regarding your complaint: It looks like your issue was already taken...

care of and we have successfully unsubscribed your email address from our data base, but if you need any additional help, please let me know. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint:  We unfortunately aren't equipt for...

reshipments, but I've sent updates on the refund status of both items. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

I am rejecting the response because it does not even apply to my concerns or issue. The Groupon rep clearly did not read my responses to Groupon or my complaint on the Revdex.com ticket because he is apologizing for my frustration and letting me know I can return the item. The problem is, I hAve not received the product from Groupon and I will not be receiving it since they shipped the product to the wrong address. I updated my address before purchasing the product, however Groupon still shipped it to my old address. I called them multiple times before the product shipped, but they refused to correct the mistake. Now the product is lost. According to the [redacted] it still has not been delivered. I do not know where it is. I want a refund and Groupon can spend there time searching for the item. The tracking number is: Tracking Number:[redacted]

Complaint: [redacted]
I am rejecting this response because: why should my credit card company have to pick up the bill when their bad business dealings are the problem? 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: We request you to get an e-mail confirmation from your bank stating that the refund was not processed to...

your card. I’ve also emailed you directly from [redacted] via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10964535, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] and [redacted] in ticket [redacted]. I responded to you a moment ago via email from [redacted]groupon.com.In ticket [redacted], it was stated:"We were recently notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Groupon for VR Adventures. We recommend reaching back out to your financial institution directly to discuss a resolution.You are still welcome to redeem your Groupon with the merchant or give it to a friend if you're unable to use it yourself. You can find your available Groupons by signing into your account at http://www.groupon.com/mygroupons.We're always here to help you redeem your Groupons, so if you have any problems with a purchase in the future, please let us know first so we can try to resolve the issue for you. You can reach us at www.groupon.com/support."Regarding your complaint: I absolutely understand your frustration and apologize for the inconvenience. If you have already disputed the charge with your financial institution, then we have to let that process run its course. Instead of resolving the issue with us, you should work with them directly to discuss a resolution.As stated previously in your initial contact with us (Ticket [redacted]):"Unfortunately, this Groupon is non-refundable. Please be aware that due to our return policy, we can only offer refunds within three days of purchase for Local deals."While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist and advise you. Unfortunately, we are not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: G-Pass not printable for Tapped: The...

Ultimate Craft Beer Festival. I have issued you the difference amount to your card with which you made your purchase. I’ve also emailed you directly from [redacted] via Ticket # [redacted] Please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted]Manager