Groupon, Inc.

Complaint: [redacted]
I am rejecting this response because: the business is offering me $60. However, the cellphone that they sold to me as a [redacted] Galaxy S6 Active that comes standard with a shatterproof screen but had actually been replaced with just glass will cost $200 to repair (replace the screen with the screen that should have been on the phone to begin with).   
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for the confusion. This...

order was refunded to Groupon Bucks on 12/11/17. These Groupon Bucks were then used to purchase another Decanter and a Transformer Bop Bag. When we became aware of the confusion, as an apology we issued $10 in Groupon Bucks where were used on a Slicer and Dicer kitchen set. Since these Groupon Bucks have been used, we are not able to convert.the refund from Groupon Bucks, to your credit card.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I've already tried this with no luckand I don't want to return it. I simply want them to unlock it or pay the difference in cost of a Wi-Fi device as I cannot register it with the network as promised. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I will not use Groupon again, therefore a "credit" to my account is of no use to me. I will not use the groupon for which I paid $20 because the promo SENT TO ME BY GROUPON was not honored. I want a refund of my $20.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I understand you’ve changed your mind...

about using this Groupon. I've reviewed your order, and I would like to offer the opportunity to take advantage of Trade In. Exchange your Groupon, and you can purchase a brand new one.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Hi [redacted]
I'm sorry for any confusion. Groupon cannot expedite the process of a refund. It can take a little time for banks and financial institutions to route funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10...

business days for your refund to appear on your statement.I apologize for any inconvenience, and I hope this clears everything up. Please let us know if you have any other questions.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: We can confirm that your refund was...

successfully issued, and have supplied you with Acquirer Reference Number information you can provide to your bank to track your refund.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I have Groupon credit that I have not received $20 worth and all of my Groupons aren't there I am missing some that were purchased 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I'm so sorry for the trouble. We'd love to reach out to the...

business on your behalf to try to make things right. Often it's helpful for the business to contact you directly to resolve any issue - would you mind sending me the best phone number to reach you?Of course, I'm sure this experience has been frustrating so far, and I understand if you'd prefer not to wait for a resolution. I'd be happy to issue a refund in Groupon Bucks to your account instead.Please let me know how you'd like to proceed by replying to the direct email I sent you, via ticket[redacted]Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Now I am being accused of being a liar.  If the site was working I would have just canceled and this would have been a done deal.   I'm very disappointed in this resolution.  
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:  I’ve provided more specific...

information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding. Regards, [redacted]SupervisorGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I responded to you a moment ago via email from [redacted]Regarding your complaint: I see that we have already refunded both your orders back in January.I’ve provided more specific instructions in my direct...

email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support”

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Since this was purchased 7/15/17,...

we are outside of the 3 day refund window. In your case though, we would like to offer you the option to take advantage of our trade in options.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

(The consumer indicated he/she DID NOT accept the response from the business.)
Because it is clear bate and switch, and it states no where that it is only good off one item.
You wouldn't buy a ticket to go by yourself, so they are doing this and counting on people to buy more than one for an event and saying +25% ([redacted])

Hey Sandra,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up by the end of the next business day with an email.You'll be working with Mari A. and your Groupon Ticket # is 41861703.Thank you for your patience. I'll be emailing you a quick message to get the correspondence started and Mari will take it from there.Regards,Andrew *.ManagerGroupon Customer Support

Hello [redacted],Thank you for that reply to your Revdex.com submission. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: First off, my apologies for the trouble that you have experienced throughout this process, as this is never the experience that we want our customers to have.I wanted to let you know that while generating return labels for the pants that you were requesting to send back, the items met a specific set of criteria that allowed us to refund your purchase without requiring that you ship it back to us. Your money has been refunded, and you can do what you want with the product. If you paid with a credit or debit card, you'll see the refund on your statement within the next 10 business days.You should have received a return label for the Tactical Flashlight prior to this email. Please allow 2-3 weeks (or sooner) for your return to be received and refunded. Within 3 business days of receiving your return, we'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processed. Keep in mind that it can take up to 10 business days for the refund to appear on your statement once it's been issued.With regards to not being able to access your account through your mobile device, I do apologize that you're having trouble. If you haven't done so yet, please try the following:• Check to see if you have the most recent version of the app installed. To download, please visit www.groupon.com/mobile.• Uninstall the app. Then, restart your device, and reinstall the app.• Update your device's software.• To use our app on an iPad, you'll need to download the universal app.If this does not clear up the issue, please let me know by replying through the response that you received from [redacted]@groupon.com and I would be happy to troubleshoot with you further to get this resolved.Please let me know if you have any questions.Kind regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm so sorry for the trouble. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support