Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: You were issued a refund to your...

original form of payment for this order on 12/12/17 as a one time exception. There were 6 separate credits issued for a total refund amount of $241.09. It can take up to 10 business days for those credits to post back to your statement and they may not all post on the same day.While we were happy to make this exception for you, please be aware that exceptions of this nature may not be honored moving forward.If you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,[redacted] ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].Regarding your complaint: I'm very sorry for any inconvenience. While we cannot refund the purchase price for these vouchers, I have issued $50 in Groupon Bucks to your account. Groupon Bucks apply automatically to any future purchases, and the value doesn't expire for 180 days.I know you're a loyal customer of ours, so I hope this credit is satisfactory to resolve this frustrating situation. Please let me know if any further help is needed.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I've issued a refund in Groupon Bucks for...

this order. You'll receive an email confirming this shortly. Groupon Bucks will immediately be available for you to use and will automatically apply to your next purchase on our site. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/09/25) */
Hi [redacted]
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for all of the trouble you've experienced.
It looks like[redacted] has provided you with return...

labels to return this item for a full refund. Unfortunately, we're not able to offer a replacement for this item.
I apologize again for any inconvenience this has caused, and thank you for your understanding.
Regards,
[redacted]
Manager
Groupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm so sorry for any difficulty! It...

sounds like emails from our Customer Support team may be missing your inbox.We have sent a response on 07/18/2017 regarding the status of your Refund for the purchase "Eight 20-Minute Laser-Sculpt Lipo Treatments". If you ever encounter this problem in the future, please check your spam folder as our emails may be ending up there. I also recommend adding [redacted]@groupon.com to your safe-sender list or white-list.I can confirm that we have successfully processed a full refund for this purchase back your payment card on 07/18/2017.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: At the time of your purchase for this...

Groupon, you successfully used a Promotional Code and received a $10.00 discount on this order. Therefore, you were only charged $5.00 for this purchase. This promotion was a limited-time offer that instantly discounted the price at the time of your purchase, much like when you use a coupon at a grocery store. It was not a credit in your account to be used toward future purchases.Because the promotion was only valid for a limited time, typically, it cannot be reinstated for future use once your order has been refunded or traded in.Given the circumstances, I am able to make a one time exception in this case.I've just issued you the $10.00 in Groupon Bucks. This credit is available for you to use immediately and will expire in 180 days.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.While we are happy to make this exception for you today, please know that we may not be able to do so again in the future.I've included this information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]SupervisorGroupon Customer Support

Initial Business Response /* (1000, 7, 2015/07/14) */
Contact Name and Title: [redacted]
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
My name is [redacted] and I am a Manager in Customer Support.
I apologize for any trouble! It appears that your refund...

processed successfully on 6/30 to the card ending in [redacted] It should appear on your statement as a refund from Groupon, Inc.
Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.
Unfortunately, we're unable to expedite this process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.
I apologize for any inconvenience, and thank you for your patience. Please let me know if you have any other questions.
Regards,
[redacted] H
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (2000, 9, 2015/07/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We have received a refund for the full amount.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I'm very sorry to hear about the payment...

issue on order [redacted] -Full Body Zero Gravity Shiatsu Electric Massage Chair Recliner w/Heat - BROWN. This is never the experience that we want you to have and we appreciate you bringing this to our attention.In this case, we ask that you reach out to Groupon Goods Marketplace Stores support regarding this payment issue, as they'll be able to assist you directly. In my separate email to you, I've provided the contact information for our Groupon Goods Marketplace Stores support.If you have any additional questions, please reply to my direct email to you.Sorry again for any trouble, and thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:On the original screen where you made this...

purchase, https://www.groupon.com/deals/the-catalina-flyer-from-newport-beach-16, we included a Fine Print section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is: "Advanced phone reservation required; subject to availability, weather & boat capacity. Weekend reservations required 1 month or more prior to travel."Additionally, the vouchers also provide redemption instructions, listed as: "1. Pull up voucher with our mobile app (or print it out). 2. Reservation required, call ([redacted] and mention your voucher."I'm sorry to hear this will keep you from using your Groupon. However, since this restriction was included in the deal's Fine Print at the time of your purchase, I am not able to issue a refund past 3 days from the purchase date.I would like to offer the opportunity to take advantage of Trade In for the vouchers. This will allow you to exchange your Groupons, and you can purchase a brand new one.Here’s how it works:When you Trade In your voucher, you’ll automatically receive Groupon Bucks equal to amount you originally paid for this deal.Reply to this message to confirm that you want to exchange your Catalina Island Boat Ride vouchers for Groupon Bucks.After we initiate your Trade In, you’ll receive email confirmation that $$117.00 has been issued to your Groupon account.Within 24 hours of Trade In, complete purchase of a new voucher for any Local deal using your Groupon Bucks to complete your Trade In.If you don’t use your Groupon Bucks to purchase a new Local voucher within 24 hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire.Please let me know if you’d like to proceed with Trade In.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Complaint: [redacted]
I am rejecting this response because: Groupon has not responded to the fact that their partner who they represent is using deceptive and fraudulent tactics in selling on their site.
Sincerely,
[redacted]

Hello Courtney,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint:  I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Nithya SManagerGroupon Customer SupportTell us why here...

"Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I can confirm that your refund processed...

successfully on 7/26/2017. You should have received an email confirmation shortly after this refund was issued. I’ve provided more specific information regarding this issue in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I apologize sincerely for any...

frustration this situation has caused. I would like to provide some more context here. We have a strict three-day refund policy on any of our local Groupon purchases, and that's the primary reason why this refund request was denied. The deal page where you selected to purchase this feature did state that the service was only for iPhone 5 or 5s. We try to be as transparent as possible with this information, and never want our customer to feel as if information was hidden.Having said that, I'm going to make an exception for you in this instance. I will issue $48 to your account in the form of Groupon Bucks. Groupon Bucks will automatically apply to your next purchase, and this is the same amount you paid for the feature.I appreciate your patience, and please let me know if you have any further questions.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm sorry to hear about your disappointing...

experience! We're always working to make sure your experience with us is unique, fun, and a great value. I sincerely apologize that we haven't delivered in this case.I double checked and would like to confirm that your refund for Apple Watch, 42mm/Rose Gold Sports Band was successfully processed on our end. This means that the money has been sent back to your bank, regardless of your account status or if you have a new card number. Once your bank receives the money, they will attempt to deposit the money into your account. You can contact their claims department to locate this refund. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,[redacted]...

H.ManagerGroupon Customer Support

Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]I have reviewed your Goods Order # [redacted] and I see that your order is...

delivered. Please let me know if you need any further assistance.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]Manager Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: I'm very sorry for the trouble you've...

experienced trying to redeem this Groupon, and I can absolutely understand your frustration. I've just issued you a full refund and removed this Groupon from your account.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support”Tell us why here...

Initial Business Response /* (1000, 5, 2015/09/24) */
Contact Name and Title:[redacted] Manager
Contact Phone: (XXX)XXX-XXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm...

sorry for the trouble.
It appears that your refund processed successfully on 9/15 to the card ending in [redacted] for the Premier Car Wash Groupon. It should appear on your statement as a refund from Groupon, Inc.
Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.
Unfortunately, we're unable to expedite this process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.
I apologize for any inconvenience, and thank you for your patience. Please let me know if you have any other questions.
Regards,
[redacted]
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2015/09/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)