Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com via Ticket #[redacted].Regarding your complaint: I'm...

really sorry for the frustrating experience you had. I see based on one of your previous contacts, this issue has been resolved. A full refund was processed back to your original form of payment on January 20. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.As I mentioned, I've also sent a direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm really sorry for any trouble this...

has caused. Most Groupons can be cancelled within 3 days, unless the Fine Print says otherwise. Since you contacted us with our refund policy we can proceed with your request.I've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Complaint: 11109784
I am rejecting this response because:I find it highly suspicious that my account was "compromised" the same day I made complaints to Groupon. My account was deactivated without any notice, I was not notified of the "fraudulent activity" and there was no communication whatsoever from Groupon except when I specifically reached out, and after numerous attempts. I was given the run around and nothing was resolved to a satisfactory status. This business has unscrupulous practices.
Sincerely,
Annie [redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.  Regarding your complaint:It looks like this has already been taken care of and your refund of $10 in Groupon Bucks was credited to...

your account.I’ve also emailed you directly from [email protected] via Ticket [redacted] please reply to me there if you have any further questionsRegards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I checked the listing and "Valid for all windows except back glass" has not been added to the listing.   In addition to this, the type of tint used should be added to the listing.    People should know what they are buying. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
 I accept this response....but ....I did not receive an email from Renu, of Group On as she said that she send it just "a moment ago. As it took 2 weeks for you to respond, and I have reason to believe that your employee- Thennesh cancelled the circus tickets just for spite. It was my children that was disappointed the most that she decided to cancel both sets of tickets. Both my wife and myself were also disappointed in when Thennesh cancelled both tickets, but did not tell us in an email. She just decided to do it on her own- even I told her that I wanted the earlier tickets cancelled and would keep the 6 pm tickets. But she decided to cancel both tickets.....and not tell us that she did that. I have lost all trust and faith with GroupOn and you can blame [redacted]or that. I also caught [redacted]. lying in my first chat with GroupOn. I see that if I refer friends to GroupOn, I can receive $10.00, but I have lost trust and faith in GroupOn. [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: The two purchases you contacted us...

about were made from a device previously used to make purchases on your account. Although these Groupons are outside of our 3 day cancellation window, we were able to refund one of these Groupons as a one time exception.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint.I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I sincerely apologize for your...

experience. I have gone ahead and have processed a full refund of the [redacted]skydeck-chicago back to your original form of payment. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including with my colleague [redacted] in ticket [redacted].In this ticket with [redacted], you did agree to the trade-in, which was authorized:"Hi [redacted]Thanks for your reply. I have gone ahead and processed the Trade-In for the Enjoy Holistic Healing voucher. You now have 24 hours to use your Groupon Bucks credit ($73.60.) If you use only a portion of the credit, any remaining credit will remain for future use and never expire. However if you do not use any of the credit within 24 hours, the original voucher for Enjoy Holistic Healing will be reinstated.Please let me know if you have any questions!Regards,[redacted]Manager Groupon Customer Support"Regarding the separate merchant for a hot stone massage, we have already given a partial credit for that redeemed Groupon.  Again, we are very sorry for the frustration this may have caused.As both issues have already been addressed in previous tickets, we do consider this issue resolved.Thank you for your understanding.Regards, Shaun HManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:I’m sorry you’re having trouble using...

your Groupon. I've reviewed your order, and I would like to offer the opportunity to take advantage of Trade In. Exchange your Groupon, and you can purchase a brand new one.Here’s how it works:When you Trade In your voucher, you’ll automatically receive Groupon Bucks equal to amount you originally paid for this deal.Reply to this message to confirm that you want to exchange your [redacted] Gastro Pub voucher for Groupon Bucks.After we initiate your Trade In, you’ll receive email confirmation that $23 has been issued to your Groupon account.Within 24 hours of Trade In, complete purchase of a new voucher for any Local deal using your Groupon Bucks to complete your Trade In.If you don’t use your Groupon Bucks to purchase a new Local voucher within 24 hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire.Please let me know if you’d like to proceed with Trade In.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi Carol, “Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding.Regards,Yoseff *Manager, Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: The purchase on the account associated...

with the information you've provided to Revdex.com never fully went through. However, if you're referring to a separate purchase, please reply directly to this email and provide the details to find that account. I will follow up with you directly.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]. I’ve provided more specific instructions in my direct email to you....

If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted].ManagerGroupon Customer Support

Tell us why here...Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm very sorry for the...

trouble that you experienced in attempting to redeem your Groupon for [redacted].  This is never the experience that we want you to have.  I've taken a look at some updates that were made to the deal after your purchased, and I did see it was edited to alter some of the original stipulations by the business owner after you had made your purchase.  At the time you purchased the deal, it was listed as being good for a small pet up to 40 pounds.  On February 15th, the business owner update the deal to adjust these terms so that the 'small pet' deal only included pets up to 15 pounds.  This is likely why he indicated an additional charge for your pet when you attempted to book.While our representative that you chatted with earlier this month was correct regarding our normal 3-day window for refunds on Local deals, I am able to go ahead and issue you a refund in this case due to the terms of the deal being changed after you had already made your purchase.  I've gone ahead and processed this refund back to your [redacted] card ending in [redacted].  Please allow up to 10 business days for this credit to reflect on your statement.   I'm sorry again for the trouble and I hope we've been able to take care of this to your satisfaction!I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: our apologies for any miscommunication on any...

advertisement you might have seen. When advertising the price of the deal, we will always include the lowest priced deal option. There might be some alternative deal options on the deal page you were interested in that were at a lower price point at the time that led to the confusion.Groupon's goal is to provide our customers with the best deals possible, both locally and online. Groupon Goods is no exception, and we stand behind our offers. If you aren't satisfied with the value of an item you buy from us, we happily accept returns within 14 days of delivery (unless the Fine Print indicates the item is final sale or non-returnable).I’ve provided more specific instructions in my direct email to you requesting the screenshot you'd mentioned (I unfortunately wasn't able to find any record of you having contacted us previously). If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted] I’ve provided more specific instructions in my direct email...

to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]I responded to you in the Revdex.com portal earlier today. I have notified an Ideel specialist who is reviewing your request.Please stay tuned for an update via emailI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me...

there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support