Groupon, Inc.

Complaint: [redacted]
 
I am rejecting this response because: I legitimately asked asked for refund not because I no longer wanted to use the refund as you lied about, but because I could not use it in a timely manner nor would the vendor contact me in a timely manner nor would Groupon assist me with any sort of assistance along the way. To boot, this trade-in you offer, you made demands I had to use it within 24 hours, some sort of pressure tactic for sure. Give me my money back for services that were fraudulently offered and never provided. 
Sincerely,
[redacted]

Complaint: [redacted]
 
I am rejecting this response because: I prefer a full refund, not Groupon bucks. As of today, Groupon e-mailed me and agreed to issue a full refund back to my credit card.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: No email was received as mentioned, in any email account or spam folder.
Sincerely,
[redacted]

Hi [redacted], Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.It looks like this has already been addressed by one of our managers. Kindly reply to that e-mail if you have any further...

questions and we'll be happy to help.Thanks again,[redacted].ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Advertising issuesCoupons on our site are...

completely different from normal Groupon deals. They are set by the merchant so you need to speak with them regarding how stipulations for these coupons are advertised. We do not control this.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Complaint: [redacted]
I am rejecting this response because:I have made  three additional efforts to contact [redacted] by email AND phone. At the same time I called Groupon because I wanted my efforts documented in their records. Each time they told me that they had no problem contacting [redacted] and I should try again because they told [redacted] I was going to call. I am going to try to forward a copy of my emails and their responses. I also asked for a conference call among the three of us and Groupon rejected the idea. How do I do this
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Credit Card is not being Authorized by Financial InstitutionI want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved. Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm very sorry for the trouble you've...

experienced with your Groupon Goods purchase. Unfortunately, we're not equipped to offer exchanges or replacements at this time, but we're happy to accept returns. Our sincerest apologies for the wrong watch coming on your initial delivery. Your return for it was refunded on 1/3/2018. You should see the refund back to your original form of payment anytime within 10 business days of that date.I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:  All I am getting is transferred from 1 person to another in attempts to pass the time!  They are not making any attempts to resolve the issues.1st - AX has already issued credit to me!2nd - Their practice of taking a "CANCELLED" Credit Card order by the card issuing company and then after a period of time (2 hours) in Groupon's case re-processing it in hopes that it gets approved HAS NOT BEEN RESOLVED NOR EVEN EXPLAINED WHY THEY DID IT! To That end I am not satisfied nor will I be!THE COMPLAINT STANDS!
Sincerely,
[redacted]

Hi [redacted],Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. Unfortunately, we are unable to issue a refund in this case, due to the Fine Print listed on the original page where the deal was purchased...

(www.groupon.com/deals/ga-bk-[redacted]-[redacted]-lodge-sandusky-10-columbus):"...⇄ cannot be changed once booked; valid only for night(s) purchased. 4-day cancellation notice required prior to check-in or reservation is non-refundable; reservations made within cancellation window are non-refundable. No-shows will be charged total Groupon rate. No refunds will be processed by Groupon after check-in"As discussed in previous correspondence, our deal pages always include a map of the location and address, along with a fine print section that specifies the hotel's cancellation policy. Additionally, in this case, the title at the top of the deal page stated, "[redacted] Sandusky".Here is the address listed on the deal page:[redacted] Sandusky Sandusky, OH [redacted] 
[redacted] 
[redacted]Very sorry, but we will not be able to make an exception, as this is the hotel's policy in regards to cancelling and altering the reservation.If you have any further questions, please let us know.Regards, [redacted] VManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: I'm really sorry for the trouble. I've...

just issued a $15 refund in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at [redacted]
I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We can go ahead an process a refund back...

to the cash, but since this was originally a [redacted] purchase, we just need additional information to process.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com via Ticket [redacted]Regarding your complaint: I'm sorry for...

any confusion. I can see that once we reactivated the account at your request you were able to cancel the order, which processed a full refund of $252.58 to your original form of payment on September 26.I’ve provided more details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted].Regarding your complaint: For security purposes, our system prevents...

orders from processing if it thinks they might not comply with our terms of use. However, certain orders can be occasionally blocked by accident. I'm truly sorry that this happened in this case. We're doing everything in our power to improve our system so that we can avoid complications like this in the future and make sure your orders process smoothly.Unfortunately, this deal is no longer available for purchase, so I'm not able to update your order at this point.  I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I have personally checked both of your codes...

with [redacted] website and they appear to be valid and able to use.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I saw that you were able to reach a resolution with [redacted] on April 30. If you have any additional questions, please let me know.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
B[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support