Groupon, Inc.

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com, Ticket [redacted] for reference. If you have any further questions or concerns please reply directly to that email.I am truly sorry to hear about the experience you had redeeming this Groupon. We're always working to make sure every deal is unique, fun, and a great value. I sincerely apologize that we haven't delivered.I can confirm that your partial refund processed successfully on 2/20/2018. An email confirmation of this was sent on 2/21/2018 from customer support representative [redacted].Your refund was processed to the paying card, and should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything up. Please let me know if you have any other questions.Regards,[redacted]SupervisorGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I will be awaiting an update on this matter. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I am very sorry for the difficulty...

you've encountered when trying to use your Vista Del Norte address. I appreciate you sharing the screenshot showing it is validate per the [redacted] website. Unfortunately it seems our system is still not accepting that address. I appreciate you using an alternative address for the time being.I’ve provided more specific instructions in my direct email to you (Ref. [redacted]). If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint. I’ve provided more specific instructions in my...

direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Thanks for your email, and I apologize for...

any trouble. I can confirm that your refund, $10.80 for two vouchers, "Authentic Flavours at Montreal Hot dogs Poutine & Fries" were processed successfully on 8/31/2017 to the card used for the purchase. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.But as per your email on 8/27/2017, I am glad that you were able to redeem your vouchers successfully with the business. Hence, I want to double-check that I have your permission before reversing the refund and reinstating the charge for your correct order. The amount paid would be recharged to your original form of payment.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hey Lisa,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hello [redacted]I responded to you in the Revdex.com portal earlier today.I have notified a Merchant Support specialist who is reviewing your request.Please stay tuned for an update via email.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]
[redacted]eaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]groupon.com.Regarding your complain, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.I'm very sorry for any trouble you have had. I realize how frustrating a situation like this can be. Please know that we appreciate you bringing this issue to our attention—we'll use your feedback to evaluate the kinds of deals we offer and the businesses we work with in the future.We're always happy to help facilitate redemption for our customers. We want to do everything in our power to resolve this issue for you, so I'd be happy to reach out to the business on your behalf to get this straightened out.With that said, I understand that this has been a frustrating experience. If you'd prefer, I can offer you the option to take advantage of Trade In. Exchange your Groupon, and you can purchase a brand new one.When you Trade In your voucher, you'll automatically receive Groupon Bucks equal to amount you originally paid for this deal. All you have to do is complete purchase of a new voucher for any Local deal using your Groupon Bucks within 24 hours.Here’s how it works:Reply to this message to confirm that you want to exchange your massage-spring-7 voucher for Groupon Bucks.Once we enable Trade In, you'll see an option to “Trade In Voucher” when you visit your My Groupons page.At any time, you can exchange your voucher for Groupon Bucks by selecting “Trade In Voucher.”When you successfully start your Trade In, you'll receive email confirmation that $28 has been issued to your Groupon account.If you don’t use your Groupon Bucks to purchase a new Local voucher within 24 hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire.However, you can continue to Trade In your voucher as long as you see an option to “Trade In Voucher” until 14 days past the expiration date of your original voucher.Please let me know how you'd like to proceed, and thanks so much for your patience. The sooner I hear from you, the better I can assist!Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:I apologize for any frustration, and for all...

the back and forth. On the original screen where you made this purchase, https://www.groupon.com/deals/hellofresh-2017-chicago, we included a Fine Print section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"New clients only. "I'm sorry to hear this will keep you from using your Groupon. However, since this restriction was included in the deal's Fine Print at the time of your purchase, we are not able to issue a refund past 3 days from the purchase date. Don't forget, you can always give a Groupon away as a gift (unless the Fine Print indicates otherwise) if you can't use it yourself.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.It looks like your issue was resolved as requested and your...

refund has already been processed on 07/17/2017 to groupon bucks. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: 11120965
I am rejecting this response because this business owner did more than just a bad job, he harassed me
and made me feel unsafe.  I felt very violated with their approach and contact via texting and phone calls.  Its worth more to me than just the price paid for this groupon to feel safe.
Sincerely,
Melissa [redacted]

Complaint: 11759261
I am rejecting this response because:They billed me twice for same purchase when the original purchase was canceled/returned. The duplicate charge was never refunded and now they have deleted my account so they can't review the notes? 
Sincerely,
Armando [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: We'd be happy to assist, but we...

need you to confirm some information first regarding the Hydrafacial service provided.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: A refund was issued to your original form...

of payment.I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint. I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted], Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].I'm so sorry for the trouble you've experienced, and...

appreciate the additional information. I have reactivated your account using your [redacted] address.To access it, you will want to make sure you change your password. To prevent any further unauthorized activity, we recommend using a combination of upper- and lowercase letters, numbers, and symbols. You can reset your password using the link listed below, which will only work for the next 24 hours: [redacted]After you've reset it, you can use this new password to sign in to your account at www.groupon.com/login. If you use a computer that is accessed by another person or is public, please be sure to log out of your account when you are finished to avoid unauthorized access.Please let me know if there is anything else I can do to help.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Regards,[redacted]Groupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I never received the refund.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: For the safety and security of Groupon, we...

often review accounts for potential risks. Upon reviewing your account, we encountered a violation of our Terms of Service and closed the account. This decision cannot be appealed.Please discontinue use of our website and our services immediately and note that we are preserving all rights to pursue further action -- should it be necessary -- to preserve the integrity of our program and the best interests of our company.If you have additional questions about our Terms of Use, you can read them by going to www.groupon.com/terms.Thank you for your understanding.Regards,[redacted] ManagerGroupon Customer [redacted]

“Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com. Please reference ticket [redacted]Regarding your complaint:...

 I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding. Regards,  [redacted] Supervisor Groupon Customer Support”

Hi [redacted]
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.
Since your purchase has already processed, we're unable to retroactively apply the credit to that transaction; however, I've gone ahead and...

issued $31.80 in Groupon Bucks to your account for use towards your next purchase.
This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied first. If you sign into your account at www[redacted] your Groupon Bucks balance is displayed in the top right.
Regards,
[redacted]
Manager
Groupon Customer Support