Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: We are able to reach out to the merchant...

here to see if they can provide any additional information.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] Manager Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for any confusion with...

your request, but it appears this issue has already been resolved. Your Groupon for [redacted] was refunded on August 22, 2017 in the amount of $5. Please allow up to 10 business days for this refund to fully reflect on your account.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]all they said they were looking in to it, I still am not getting paid

Complaint: [redacted]
I am rejecting this response because:This Groupon wasn't marketed and sold as a partial payment for the services provided, but was to include the full service as part of the payment. That includes any fees and sundries involved. Clearly there are numerous fees associated with this service through the company Groupon partnered with, and as it was advertised, this Groupon was to cover all of them for the price I paid. Nowhere did it mention that there was the possibility of additional fees. Clearly, if there was I would not have purchased it. I would like Groupon to provide proof that as this Groupon deal was marketed to me, there was a disclaimer that I may be charged additional fees.
Sincerely,
[redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I responded to you a moment ago via email from [redacted] I have notified a Merchant Support specialist who is reviewing your request.Please stay tuned for an update via email.[redacted]Manager Groupon Customer...

Support

Complaint: [redacted]
I am rejecting this response because:They said that the offer did not state the hours of operation and the present websitestates the business is closed on Sun and Mon. The business changed the hours of operation since we purchased the coupon.I have sent groupon a picture of my groupon that shows days and hours of operation as " Mon - Sun  8am- 7pm (CT). I will try to send you the picture on next email. Thanks, [redacted]
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for the trouble. I can...

confirm your order was delivered on 10/3 at 12:45pm. You can view your tracking information by visiting the following link:http://omstrack.stidelivers.com/Default.aspxYour tracking number is [redacted]I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint:I apologise for inconvenience caused...

and I have reviewed your account and would like some additional information so that I can help you better.I’ve requested the information in direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com via Ticket [redacted]I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] Supervisor Groupon Customer [redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent complaint, your previous post, and all internal Groupon correspondence.As mentioned in the other responses you've received, the main issue is the amount of time that has passed. The...

hypothetical resolutions that you've proposed are certainly avenues we consider if we're notified about product does not meet the specifications within the first two weeks of an item's delivery. Because of the timeline involved, however, there's nothing more that we can do to rectify the issue. I'm sorry for any frustration that this news may cause.Thank you for your understanding.Regards,[redacted]Manager Groupon Customer Support s why here...

Hi [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,[redacted]...

*.ManagerGroupon Customer Support

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Although Groupon Inc. did not refund the entire amount that was paid (they subtract d $3 from each of the two charges), I accept the refund that is due to me and hope that no one else has to endure such horrible customer service with Groupon again.  Additionally, I want to express my extreme disappointment with the customer service rep/supervisor [redacted] (He would not give me his last name or employee ID number), who continued to yell at me and accuse me of making the second voucher purchase.  I have never been treated so rudely by any other customer service rep by any other company in my 50 years of life.
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. Please reply to me there along with the information which I had asked for.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hi Ryan,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.We will be looking into the issue and I'll update you via email with my progress.Thank you for your understanding. Regards, Jamie...

*.ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: the business didn't address the concern, being sent the offer twice and nothing being wrong with my payment method. I want two gift cards for this offer sent to me for this inconvenience, as once again nothing was wrong with both payment options presented for purchases.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint: I've double checked...

your [redacted] email address and I can confirm that it is no longer subscribed to receive any emails from Groupon.com, so I'd like to look into this further for you. Would you mind forwarding me some of the emails you've been receiving from us, and can you confirm which email address is receiving these emails?I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hey [redacted]I'm sorry for the delay and any frustration that's occurred.Your issue's currently being investigated by consumer experience specialists.I was hoping to have a permanent fix in place by the time I responded but we're not there yet, unfortunately.In the meantime, I can email any vouchers...

you'd like so that you have them to use at your discretion.I've reached out to you directly, with more specifics, from [redacted]. Please reply to me there with any additional questions/concerns you have and I'll be happy to assist you further.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint. As mentioned in the earlier correspondence by [redacted], I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support