Groupon, Inc.

Hello Tracie,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint: A refund has been issued back to the...

original form of payment. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Jamie *.ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I am sorry to hear you are not satisfied...

with your armoire. In reviewing the details of the purchase, the order was not only delivered 14 days ago, we are nearly 4 months since the item was delivered to your Glen Burnie, Maryland, location and at this point we are beyond the window where even exceptions would be possible. I have reviewed the style and color combination you selected, Madison/Grey Wash, and this is a darker look so while I am sorry to hear you are not happy, it does sound like you received the option you purchased as well. If you look at the deal page here: https://www.groupon.com/deals/gg-hives-and-honey-jewelry-armoires-2 and select the model and color you purchased, it is a dark color, not a light grey.To help make up for the trouble, I have issued $25 in Groupon Bucks to your account. This credit will be available for you to use shortly.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.I sincerely hope you find your next Groupon experience to be more enjoyable! Thank you again for taking the time to send us your feedback, and please let me know if there is anything else I can do to help.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted], Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:Sorry for the trouble!Thanks for letting us know that you've sent your product back to us. You can keep...

an eye on the progress of your return by signing into your account at http://www.groupon.com/mygroupons. Just click "View Details" and then "View Return Status."Please allow 2-3 weeks (or sooner) for your return to be received and refunded. Within 3 business days of receiving your return, we'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processed. Keep in mind that it can take up to 10 business days for the refund to appear on your statement once it's been issued.Thank you for your patience, and please let me know if you have any additional questions or concerns.Regards,[redacted]SupervisorGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence,including your thread with my colleague [redacted] in ticket [redacted]. I responded to you a moment ago via email from [redacted]@groupon.com.In ticket [redacted], it is stated:"I can see the attempted purchase of the Groupon for [redacted] in our system, but we are receiving a "General Decline" error when trying to charge your card. When purchasing a Groupon, it is important to know that the order has not gone through until you receive the message "Your Groupon Order Has Been Placed - That's Wonderful!" with a green check mark. You will also be able to see the Groupon processing in your account right away by signing in at http://www.groupon.com/mygroupons. I'm truly sorry we couldn't get you this deal, as it has now closed and the business has received its final list of Groupon users.Regarding the purchase for [redacted] Twenty & Counting Crows. As informed in the fine print after the day of your purchase, we are only able to issue refunds if the event has been canceled or rescheduled for a date that doesn’t work for you. You can still give this away as a gift if you decide it is something that you no longer would like to attend. I noticed on Aug 28th you contacted to have the name changed for these tickets. I can confirm for you that the name on tickets do reflect [redacted]."Regarding your complaint: I apologize for the confusion. The [redacted] voucher that [redacted] is referring to is your "One 15x15" Large Framed Collage Print" that you referenced in your original Revdex.com. Our records show that you attempted this transaction twice. Both attempts showed as a general decline with your original form of payment and no funds were collected on our end.Concerning your [redacted] Twenty tickets: Unfortunately, we have no record of you contacting us on the day of purchase (4/4/17) requesting a refund nor do we show a successful cancellation for the same day. I apologize for the frustration, but your first initial contact of your refund request was made on 7/26/17. At that point, we were unable to issue a refund or a credit for these tickets. You had since requested we change the name on the tickets to [redacted] on 8/28/17, to which we were happy to assist.While I understand that this outcome is not the one you requested, we have done our best to assist you. We hope to regain your trust in the future, but unfortunately, we have to consider this particular issue resolved.Thank you for your understanding.Regards,[redacted].ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Bad experience during a Hotel stay.I’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Our Stores [redacted] Team is here to help...

with these situations and will be able to process a full refund for this item. Once that refund has been processed, you will receive a follow up email from Groupon. Please allow up to 10 business days or less for that refund to show on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Received wrong item instead of what was...

ordered.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint about the expired [redacted] deal. I have...

removed the voucher from your expired Groupon section by marking the voucher as redeemed. The voucher was no cost, so there is no value in canceling.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]Tell us why here...

Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, Joshua...

*ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: about your returns and the refunds for those...

items.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
 [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I would first like to apologize for the...

unfortunate experience you had with purchasing the Ticket package to a [redacted] preseason game courtesy of Official Fan Package. I understand that you were charged without your knowledge and were unable to cancel or receive a refund as this was realized after the day of purchase. I would also like to clarify that only four tickets were purchased. You mentioned in your Revdex.com complaint that you were charged for six, but you were only charged for four tickets. As I appreciate you being a loyal customer, I would like to offer you a refund for two tickets back to your original form of payment as one time courtesy. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]groupon.com.Regarding your complaint: I apologize for the trouble you have...

experienced with your Groupon Stores purchase. I can confirm that your refund processed successfully on 10/18/17. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.If your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.I apologize for any inconvenience, and I hope this clears everything up. Please let me know if you have any other questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It looks like this has already been taken...

care of and you have $253.24 Groupon Bucks in your account. This credit is available for you to use immediately and will expire in 180 days from when issued.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:Sorry again for the trouble, and thanks for your patience. I double-checked, and this refund has been received...

by the bank that issued the card ending in [redacted]
I've also located the Acquirer Reference Number (ARN) for this refund, which is the confirmation number created by the card processor—in this case, [redacted] Corporate Federal Credit Union—when they successfully transferred the funds to your bank. Please contact your bank's claims department with this information so that they can retrieve your funds:• Acquirer Reference Number, ARN ([redacted])• Last Four Digits of Card [redacted]• Purchase Date 8/12/2017• Refund Amount $318.39• Refund Date 8/30/2017• Issuer of Refund (Groupon, Inc.)My apologies for the inconvenience. Please let me know if there's anything else I can help you with.Thank you,[redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: We sincerely apologize for the inconvenience of the incorrect item being sent. That said, as we are an online...

company, we cannot physically mail you a return label. Returns for Groupon Goods are completely free by downloading and printing the return label.When you previously reached out to us in ticket [redacted], we did make that clear:"The item would need to be returned for a refund to be issued. The refund cannot be issued without the merchant getting the item back.You can download the label and email it to a friend who may be able to print it out for you. Also, the local library may have a printer available for use as well."While I understand that you find that printing the return label to be an inconvenience, for which we are sorry, it is the only method for returning the item and receiving a refund.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:In circumstances like this, we typically need...

to reach out to the business before issuing a refund. We want to make sure we've done all we can to resolve the issue directly with the business and help you redeem your Groupon as originally intended.However, given the circumstances, I am able to offer a one time exception in this case and have a refund processed on the order once the account holder contacts us.For security purposes, we are unable to modify anyone else's account without their direct consent. Please have the purchaser of this Groupon log in using the email address associated with their Groupon at www.groupon.com/support. The sooner we hear from them, the better we can assist.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] ManagerGroupon Customer Support

Tell us why here...Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I have issued you a...

refund for the flat iron.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:I am sorry for the confusion caused....

Unfortunately, the Groupon in reference here is non transferable and is final sale, so I am not able to issue a refund.This information is listed in the Fine Print, which can be found on the page where you originally purchased this deal and on the Groupon itself.Also, the deal option you had purchased clearly states that its valid for "Category 1 - Sec. 114, 116, 118, 120, 121R, 122, 124; Sec. 215-227". As you had mentioned, you were allotted in "Sec 220" which is as advertised in the deal.If you'd like to take another look at any of the details for this deal, you can find them by going to http://www.groupon.com/mygroupons and clicking on View Details beside the deal. Or, pull up the mobile app and go to My Groupons. Once you're there, just click on the deal, scroll down, and the Fine Print will be located below the map.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We have confirmed that your refund was...

processed prior to your original form of payment.I’ve provided more specific detail in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer [redacted]