Groupon, Inc.

Complaint: [redacted]
I am rejecting this response because: they are not recognizing my complaint they are only focusing on the dates of purchase and event dates. And they do have the event dates wrong anyway.  Here is a copy of an email from The Cosmo:Good Evening June,Our groupon system has been a little confusing. So the groupon itself is not expired it was just the time to purchase them has expired. You are more than welcome to come with the groupon and we will honor it. I have advised my staff as you are not the only one this as happened to but if there are any issue just ask for [redacted] and I will be more than happy to assist you. Warmest Regards, .....................................................[redacted]Assista...⇄ Manager, Boulevard Pool[redacted]
*  [redacted]
*  [redacted]
 The Cosmopolitan of Las Vegas[redacted]Las Vegas, NV 89109
Sincerely,
[redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. It looks like this has already been taken care of as I see that you...

were issued a full refund, in the amount of $32.00, on 10/19/2017. This refund was issued back as a Groupon Bucks credit available on your Groupon account. Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer Support

Hi [redacted] My name is [redacted] and I am a manager at Groupon. I have reviewed your recent correspondence and I apologize for any confusion. Someone from Merchant Escalations will be reaching out to you regarding your complaint and to confirm the removal of the page at issue. Please stay tuned for an update via email. Regards, [redacted]Manager Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm so sorry for the trouble you've...

experienced. Generally, items marked as final sale are not returnable. However, I've made an exception for you in this case. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]. I see that you already received a resolution on January 4, 2017.Regarding your complaint: a refund for this purchase has already been issued.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any trouble. I'm able to go...

ahead and make a one-time exception in this case. I've just canceled your purchase and issued a refund of $22 to your credit card. Although it can take up to 10 business days for this refund to be reflected on your statement, it should appear much sooner.While we're happy to make an exception for you today, please keep in mind that we will not be able to issue additional refunds of this nature in the future. Of course, if you ever run into difficulty redeeming your Groupon, please don't hesitate to contact us. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I made the initial purchase on Dec 6 and cancelled it about 30 minutes later; I was not given a refund when they responded to my request on Dec 7th, and after I quoted their own policy back to them and then again quoted their policy back to them on Dec 9th, I finally initiated a dispute with my credit card company and filed this complaint with the Revdex.com. Subsequent to those actions, it took until Dec 14th before I was contacted by the company at which point they determined that they would, in fact, finally honor their own written policy. Now that they have finally provided the refund they should have when I initially requested it within their own policy guidelines, the resolution is satisfactory to me. The fact that I only got resolution after taking multiple steps that should not have been necessary, require that I make note that I reject that this business made or will in the future make any good faith efforts to respect their customers throughout their purchases.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I do not want "Groupon Bucks" I  previously advised groupon of this, I do not wish to do business with groupon again or their vendors. I advised them of this when the problem first arose and when they refused to give me a full refund to my credit card, that is when I sent the complaint into the Revdex.com.I want a full refund to my credit card. That is the only acceptable resolution given the circumstances. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I am truly sorry to hear about the experience you had with this...

Groupon Stores purchase. We're always working to make sure every deal is unique, fun, and a great value. I sincerely apologize that we haven't delivered in this case.I can confirm that your refund processed successfully on 12/20/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.If your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.Thank you again for reaching out to us. Please reply to the email I mentioned above directly to let me know if there is anything else I can do for you.Regards,[redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: A refund for the amount of $52.12 has been...

issued back to your original form of payment on 4/5/16.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: I'm really sorry, but unfortunately, we are...

unable to extend the expiration date or re-issue your Groupon Bucks. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted].ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: You were issued a refund in full to...

your original form of payment on January 23, 2017.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] this point, I can no longer provide any further updates on...

the status of your order, so I've issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.Situations like this can sometimes occur due to an unexpected inventory shortage or a complication with the shipment while in transit; but obviously, this is not the outcome we had hoped for.Again, I'm truly sorry for the trouble, and I want you to know we're doing everything we can to make sure this doesn't happen again. Please let me know if I can help with anything else.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Joshua EManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm...

that your refund processed successfully on 05/06/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was issued as Groupon Bucks, the credit is available immediately in your account. There's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.com. They apply automatically to purchases on our site until they run out. You can see your current balance in the top right corner of the page when signed into your account at [redacted]I apologize for any confusion, and I hope this clears everything up. Please let me know if you have any other questions.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)
There should be a time cutoff where you are allowed to get your original money back from Groupon. It is cash and if it is not redeemed after a few years, Groupon should not be ablke to keep my money. I am never buying a...

Grouon ever again.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry to hear that you are unable to...

use this Groupon. However, since this restriction was included in the deal's Fine Print at the time of your purchase, I am not able to issue a refund past 3 days from the purchase date. If you’re unable to use a Groupon, a friend or family member can use it instead. We only issue refunds if the business is unable to provide the services offered in the deal.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello Todd,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint about a refund for the none working XBox...

live card purchase, we would have been more than happy to assist with a resolution. However, without the XBox live card, we are unable to assist with any refund.Per our policy and procedures, we would need at least a copy of the card in question. We did not ask for the card to be returned, we requested to have a copy of the code on the back of the card (We needed a photo of the code behind the scratch-off part on the card on the back.) Given, this the only way that we would be able to confirm redemption.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Erica SManagerGroupon Customer Support

Tell us why here...Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: while it is correct...

that we can only change the shipping address for Groupon Goods orders within 2 hours of purchase, I completely understand any frustration you might have experienced. I've made the exception to refund this purchase back to your original form of payment, as will as issue you $10 in the form of Groupon Bucks to your account.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Heather in ticket [redacted]. I responded to you a moment ago via email from [redacted]@groupon.com.In ticket [redacted], you are correct in stating that you were offered a Trade In on your voucher for the [redacted] Photography package. This Trade In was utilized on 09/26/17.I can completely understand how frustrating this situation has been, and we at Groupon never want this to be a customer's experience. Typically, we are only able to issue a refund or any type of Groupon Bucks credit within the first 3 days of purchase, unless the Fine Print states otherwise or the business has closed. Once we are outside that time frame, the vouchers are considered final sale. Once a voucher is expired, businesses will accept your expired Groupons for the price you paid in accordance with our terms of service. The expired value of a Groupon does not turn into Groupon credit to use on a new purchase.Regarding your complaint: We do our best to make buying Groupons as easy as possible, but we know there's always room for improvement. We'll use valuable feedback like yours to make this process smoother in the future. While we definitely use a customer's feedback and their experience as a training tool for future interactions, the process with which we go about doing so is internal and unfortunately is something we are unable to share.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,[redacted] ManagerGroupon Customer Support

Hello Michael,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Alka JManagerGroupon Customer Support