Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: I apologize for any frustration, and for...

all the back and forth. Your refund processed successfully on 7/14/2016 to the card ending in [redacted]. It should appear on your statement as a refund from Groupon, Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Additionally, we have increased the available credit in your account to $60. The credit is available immediately, is valid for 180 days and automatically will be applied to your next Groupon purchase.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hey [redacted]I'm sorry for any frustration that's occurred here.As Amarnath mentioned before, in internal ticket #[redacted] we're not able to assist you further until you provide the details of your method of payment and billing address.Please reply to the last message you received from [redacted] and he can continue to work with you on this issue.If you have any additional concerns, please reply to that ticket for further assistance.Regards,[redacted]ManagerGroupon Customer Support

Hello, [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm very sorry for the trouble you've...

experienced trying to redeem this Groupon, and I know how it feels to miss the show that we really want to see. This is not the experience we want you to have with Groupon and I sincerly apologies to you for the hassle you had to go through.  I've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: As [redacted] mentioned in his previous response, this order is shipped directly from the merchant once the Groupon is redeemed on their website based on the redemption instructions. This Groupon does not look like it was ever redeemed after purchase. If you have confirmation of the order from the merchant, you can reply to my email I sent to your from [redacted][email protected]. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Dear Rebecca,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint on the product that was not delivered,...

I have reviewed your case and refunded gg-akc-puppy-training-pads-150-count for the full amount of $21.23.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Alka *ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/05/28) */
Contact Name and Title: [redacted]./Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm...

sorry for the trouble.
Since this item was returned to sender, we were able to issue a full refund to the original form of payment. Please allow up to 7-10 days for the refund to be reflected on your statement.
If you have further questions, please let us know.
Regards,
[redacted].
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2015/05/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company has refunded the purchase amount which was the resolution I requested. Thank you.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]. I responded to you a moment ago via email from [redacted]@groupon.com.In ticket [redacted], it was stated:"Regarding your refund I double-checked, and this refund has been rejected by the bank...Since your previous bank account is closed, I would request you to add a new card to your account through which you want the refund to be processed.Once the card is added to your account we will be able to proceed further with your refund request."Regarding your complaint: I am terribly sorry for the frustration and inconvenience. I see that [redacted] responded to you again on 10/12/17. In his response, he stated:"I've just issued you a full refund to your card...Please allow up to 10 business days for this to be reflected on your statement."It looks like this has already been taken care of, but if you need any additional help, please let me know by responding directly to the email I sent via [redacted]@groupon.comThank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello Sharon,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Arief in ticket #67679184.In ticket #67679184, it was stated:"Hello Sharon,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: I'm really sorry for the inconvenience caused!Order in account:I double-checked, and your "Kids Educational Touch Learning Smartphone - Black" Groupon for $9.94 has processed successfully and is safely in your [email protected] Groupon account.You can find your Groupons by heading to My Groupons on the mobile app or website. Don't have the mobile app? Download it here.Merchant name and shipping window:On the original screen where you made this purchase, http://www.groupon.com/deals/gs-kids-educational-touch-learning-smartphone, we included a Fine Print section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"This item is sold through the Groupon Store Fab Findz, operated by Fab Findz. Orders are typically delivered within 5-10 business days."Contacting merchant directly:Have you contacted the merchant? Because this deal is facilitated by a third-party merchant, they'll be able to help you resolve this situation more quickly.You can reach out to the merchant directly by visiting your http://www.groupon.com/mygroupons page and selecting View Details next to your order. From here you will be able to view your order details and contact the merchant.We ask that you give the merchant 72 hours to respond to your request. If you have any trouble getting in touch with them, please let us know.Thank you for your understanding.Regards,AriefManagerGroupon Customer Support"Regarding your rejection: This Groupon Goods item is sold by a third-party merchant—they'll take care of ensuring the fulfillment, delivery, and quality of the item you've purchased. If you have any questions or concerns about your order, please feel free to reach out to the merchant directly.In order to contact the merchant:• Sign into your account at www.groupon.com• Find your name in the top right corner of the page• Place your cursor over your name and the account menu will drop down. Select "My Groupons"• Next to your Groupon, click "View Details," which will take you to the Groupon Goods Marketplace customer sign-in• Sign in with the email address and password you use for Groupon, then click the "Contact Merchant" buttonSince you unable to view your order, it could be a browser issue. Please make sure you have the latest version of your current web browser installed. If you're using Internet Explorer, you may also want to try a different browser (e.g. Chrome, Safari or Mozilla Firefox). For information about your current browser and links to download other popular browsers, try this website: www.whatbrowser.org.Once you have updated your existing browser or installed a new one, sign into your account at www.groupon.com and place your cursor over your name so your account menu will drop down. Your Groupon should be waiting for you under "My Groupons."However, as you're a new customer of ours, I truly do apologize for the inconvenience, and sincerely wish this hadn't been your experience. I know this is not the desired outcome, but I have issued $10 in Groupon Bucks to your account. This is issued as a sign of good faith that we don't ever want our customers to have a negative experience of this nature. Groupon Bucks apply automatically to any future purchases until the amount is completely spent, and the value doesn't expire for 180 days.Again, I'm sorry we were unable to provide you with the outcome of a refund in this matter. If you have any other questions, please reply to me, and I'll be happy to answer them. However, at this point, this request is considered resolved.Thank you for your understanding.Regards,MaggieManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:  We're unable to issue refunds if the event has been canceled or rescheduled for a date that doesn’t work...

for you.I’ve also emailed you directly from [redacted]@groupon.com via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted].ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: I’ve looped in a manager who works on the...

[redacted]Team and they’ll be in touch shortly.I’ve provided more information in the direct email to you. If you have any additional questions, please reply there. That’s the thread that the Ideel Manager will be using to further discuss your issue.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I would never plan on using such a unprofessional and unethical company like Groupon EVER again. This is now my 6th request to have all of my personal information removed from Groupon databases and you're still avoiding confirming my request. If you did your job and reviewed the chat you would see how inept your representatives were in honoring my request or assisting with my issue. I want all of my billing information, address, email address, phone numbers and any other information deleted from your database. It's no coincedence that recently I've received more spam calls and junk mail, clearly my information is being misused. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from s[redacted].Regarding your complaint. I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi Teresa ,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I can't apologize enough for the delay and that you never received my original response back on January 6th. Of course, this is not the experience we want you to have when using Groupon. I am now responding directly to this Revdex.com complaint along with sending a separate email to ensure that you receive my response regarding this matter.I have checked the tracking information for your orders placed on December 8th and fortunately, it looks like your AKC Car Seat Cover, Extreme Pet Car Seat Leash and Deshedding Tool for Dogs Hair have all been delivered since your original contact to us through the Revdex.com. Hopefully you're already enjoying these purchases, but please let me know if you have not received them.In regards to the Anti-Snore Wristband, at this point, I can no longer provide any further updates on the status of your order, so I've issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.Situations like this can sometimes occur due to an unexpected inventory shortage or a complication with the shipment while in transit; but obviously, this is not the outcome we had hoped for. Again, I'm truly sorry for the trouble, and I want you to know we're doing everything we can to make sure this doesn't happen again. Please let me know if I can help with anything else.Thank you for your understanding. Regards, Brendan *ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: I'm very sorry for all the trouble around this deal and the back and fourth. I've issued a refund as a credit to your Groupon account.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there via ticket[redacted]Thank you for your understanding.Regards,[redacted]Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Still haven't received the return labels from your first response. I'll be done with doing business with you.  Thanks! Co urmplaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: [redacted]@hotmail.com is NOT my account[redacted]@mail.usask.ca is NOT my account. My account is [redacted]@yahoo.ca! They are accusing me because they could not find any other reason for their lousy website. I want [redacted]@yahoo.ca back!
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I did not receive any email from business on 8/22/16 as stated. 
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: It looks like this was already refunded on...

1/11.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support