Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I’ve provided more specific instructions in...

my direct email to you.If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint of attempting to charge your credit...

card after it is initially declined.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It appears that your issue was already...

resolved on 12/31/17 with a full refund of the $19 back to the card ending in [redacted] in Ticket [redacted].If you have any additional questions, please reply to me via my direct email (Ticket [redacted]).Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com via Ticket [redacted].Regarding your complaint: I'm...

sorry for the trouble you've and and the time it's taken to look into your claim. Groupon+ deals need to be claimed prior to a purchase with the merchant, and in this case we've learned from [redacted] that this deal was not claimed on Groupon until after you made your purchase at [redacted] American Grill. Unfortunately these claims cannot be applied retroactively to a purchase made before the deal was claimed and we are not able to offer compensation.As I mentioned, I've also sent a direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, I'm sorry for the trouble that you had using the redemption codes for the [redacted] deal. It looks like the...

order in question was refunded to your original form of payment on 5/24/2017. It should appear on your statement within 10 business days of that date.We're so sorry for any inconvenience this may have caused. If there's anything else we can look into for you, please reply back to the direct email we've sent you with more information.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I’ve also emailed you directly from [redacted]@groupon.com via Ticket [redacted]
 Regarding your complaint: I apologize for...

the frustrating experience.It looks like a full refund was issued back to your original form of payment on May 17 during your email conversation with one of our representatives, [redacted].I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11131627, and find that this resolution is satisfactory to me.
Sincerely,
Monique [redacted]

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Thanks for your email, and I apologize for...

any trouble. It looks like this has already been taken care of, but if you need any additional help, please let me know.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It looks like this has already been...

addressed as I see a full refund was issued to the original method of payment on 06/09/2017. If you need any additional help, please let me know.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
 
I am rejecting this response because: I asked for a follow up call and/or representative with whom I could discuss the complaint as an aside from the refund. I would still like the opportunity to discuss this. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I see that the merchant had...

already canceled your shipment.Your refund of $49.99 was processed successfully on 12/29/2016 to the card ending in [redacted]. It should appear on your statement as a refund from Groupon, Inc.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: provider basically rejected to provide service due to unwillingness to return call, or schedule service in a realistic manner. That is the only service I was interested in, so Groupon should provide full refund. Not interested in exchanges. FRAUD!
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Received wrong item.I’ve provided more...

specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com. Please reference ticket number: [redacted] in any follow...

up.I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] SupervisorGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: we did review the call and heard that...

[redacted] stated he could resolve faster with a Groupon Bucks refund, and then stated he would have to check on the issue further first. He did not state he was initiating a refund during the call but that he would escalate your issue. When the cruise line responded to us earlier they stated they had no further availability on 9/2 and as such you were denied a reservation on that date. You can still book through 9/22/2017 of this year with them if you had an expiration extension worked out with them directly. However, we wouldn't be able to refund the deal with [redacted] Paradise Cruise Line.Beyond the expiration date, your $269.00 can still be used to book through the merchant directly (if they're a seasonal business you'd be able to use next season). However, you would need to pay the different between what you'd paid and what they normally charge for the service you'd originally purchased.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hey [redacted]I'm sorry for any frustration that may have occurred.I've notified the representative assigned to your issue and she'll be in touch soon.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint, I'm very sorry for the trouble that you...

had with your order from [redacted] Stores.  This is never the experience we want you to have.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: I want to apologize for the trouble with...

your Groupon Goods purchase.Unfortunately, we're not equipped to offer exchanges or replacements at this time, so I request you to return the item back to us for a full refund. After reviewing your account, it appears this matter has already been resolved because a colleague of mine has issued you a prepaid shipping label to return your purchase for a full refund. Please use that label to return the item for a full refund.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for the trouble. It looks like Yoseff F processed a refund for this order on 07/07/2017  back to the original form of payment. Please allow up to 10 business days from that date for this to be reflected on your statement. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support