Groupon, Inc.

Hey [redacted],I'm sorry for the delay and frustration but the Customer Support department doesn't have direct access to your account, deals, statements, etc.As we've explained: the best way to get specific answers and have your concerns properly addressed is to contact your Acct. Manager.That said, I've reached out to the Merchant Support Dept. to get additional information and we'll contact you via email as soon as we have more information/explanations/etc.If you have any additional questions, please reply to one of the emails that you've been sent directly from [email protected] you,[redacted].ManagerGroupon Customer Support

Complaint: [redacted]
 
I am rejecting this response because:Groupon will not email me through this thread. They are trying to private message me and tell me to deal with my financial institution for a refund.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID received my funds
Sincerely,
[redacted]

Hi [redacted],Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. In circumstances like this, we typically need to reach out to the business. We want to make sure we've done all we can to resolve the issue...

directly with the business and help you redeem your Groupon as originally intended. However since you prefer not to wait, we canceled this voucher and repurchased with a new voucher code. Hope you have already redeemed the code successfully with the business website. Again, I apologize for all the inconvenience.I sincerely hope you find your next Groupon experience to be more enjoyable! Thank you again for taking the time to send us your feedback, and please let me know if there is anything else I can do to help.Regards, [redacted] N.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I've refunded this order back to your...

original form of payment.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve looped in a manager who works on...

the Getaways Team and they’ll be in touch shortly.I’ve provided more information in the direct email to you. If you have any additional questions, please reply there. That’s the thread that the Getaways Manager will be using to further discuss your issue.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] via ticket [redacted]Regarding your complaint:  The purchases you...

made were for 2 Groupon Stores orders.   Per the Fine Print on this deal, "This item is sold through the Groupon Store Triple7deals, operated by [redacted] Ontario Inc. The merchant is solely responsible to purchasers for the fulfillment, delivery, care, and quality of the advertised goods and services."  Unfortunately, Groupon does not have the ability to cancel these orders on your behalf.  They can only be cancelled through your order confirmation email within 2 hours of your original purchase.  Please be advised the 3 day cancellation window you referenced is only applicable to our Local deals.  Since this item is shipped out, the cancellation window is much shorter in an effort to get the items to you as quickly as possible. In your email to us on 8/19 via ticket number #[redacted], you cited you refused the delivery and returned the item to sender.   The tracking number doesn't reflect this just yet.  Once the item reaches the seller, a refund will be initiated.  If you have any additional questions regarding the refund, please follow up with the seller directly.   You can reach them by following these directions:• When you purchased this item, you received a "Thank you for your purchase" email• Log into your email account and pull up this email—make sure you're looking at the email account tied to your Groupon account• Click "View Order Details"—this takes you to the item's order page• From there, click the Contact Merchant buttonI'm very sorry for all the trouble you've had with these orders.  As an apology for the inconvenience, I've issued $10 Groupon Bucks to your account.  This credit is available to you immediately and expires in 180 days.  It will automatically apply to future purchases until it runs out. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello Victor,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected]’ve provided more specific instructions in my direct email to you. If...

you have any additional questions, please reply to me there.Thank you for your understanding.Regards,NithyaManagerGroupon Customer Support”

Hi Rebecca,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I’m so sorry to hear that you’re unsatisfied by your latest Groupon experience. I am a manager here at Groupon, and I am happy to look into...

this further for you. I see that the order has been cancelled and full refund of $119 Groupon Bucks has been issued to your account.Once again, please accept my heartfelt apology for this situation, and don't hesitate to let me know if you have any further concerns or questions.Thank you for your understanding.Regards,Shyam *ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted], it was stated:"Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I'm really sorry for the frustrating experience you had. I see based on one of your previous contacts, this issue has been resolved. A full refund was processed back to your original form of payment on November 24.If you have any additional questions, please reply directly to this email and I'll be happy to help.Regards,[redacted] TManagerGroupon Customer Support"Within this same ticket, upon a further reply from you, [redacted] stated:"Sorry for any confusion. As I mentioned before, your refund was issued to the card you originally used to make the purchase.Your refund was processed to the paying card, your [redacted] ending in [redacted], and would have appeared on your statement as a refund from Groupon, Inc. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status."Regarding your rejection: You are a loyal customer of ours and I want to make sure we have this resolved for you. Since you have not seen the refund reflect your statement I have issued the amount paid for this Groupon into Groupon Bucks, a total of $15.I truly do apologize for the inconvenience, and sincerely with this hadn't been your first experience. I have issued the $15 in Groupon Bucks to your account. This is issued as a sign of good faith that we don't ever want our customers to have a negative experience of this nature. Groupon Bucks apply automatically to any future purchases until the amount is completely spent, and the value doesn't expire for 180 days.If you have any other questions, please reply to me, and I'll be happy to answer them. However, at this point, this request is considered resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com. Regarding your complaint: I’ve looped in a manager who works on the...

Getaways Team and they’ll be in touch shortly.I’ve provided more information in the direct email to you. If you have any additional questions, please reply there. That’s the thread that the Getaways Manager will be using to further discuss your issue.Thank you for your understandingRegards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: the item I purchased was inacessibleft. I contacted Groupon immediately upon purchases and was informed I would receive a refund. This is simple theft if you are unable to provide me with the item I purchased or issue a refund. 
Sincerely,
[redacted]

Hi Laura,Thank you for reaching back out to us through the Revdex.com. I ha*e re*iewed all past correspondence and I'm sorry for the trouble. I double-checked, and this refund has been recei*ed by the bank that issued the card ending in 1718.I'*e also located the Acquirer Reference...

Number (ARN) for this refund, which is the confirmation number created by the card processor—in this case, Wells Fargo Bank, National Association—when they successfully transferred the funds to your bank. Please contact your bank's claims department with this information so that they can retrie*e your funds:Acquirer Reference Number, ARN: [redacted]Last Four Digits of Card: 1718 Purchase Date: 11/8/15Refund Amount: $37.61Refund Date: 11/8/15 (Processed 11/9/15)Issuer of Refund: Groupon, Inc.My apologies for the incon*enience. Please let me know if there's anything else I can help you with. Thank you,Brette *.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: This Groupon Goods item is sold by a third-party merchant—they'll take care of ensuring the fulfillment,...

delivery, and quality of the item you've purchased.I've checked the correspondence that you had with the merchant and see that the merchant offered a resolution of shipping a replacement item to you on December 30.I suggest you to try contacting them once more to get a resolution for this issue.I’ve also emailed you directly from [redacted]@groupon.com via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint: I have notified a Merchant Support...

specialist who is reviewing your request. Please stay tuned for an update via email.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Initial Business Response /* (1000, 6, 2015/09/15) */
Hi[redacted]
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.
Your refund processed successfully on 9/1/2015 to the card ending in [redacted]. It...

should appear on your statement as a refund from Groupon, Inc. In looking into the return tracking, it appears we received the item 8/27/2015 and it can take a couple days for the item to be logged and refunded.
Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.
Unfortunately, we're unable to expedite this process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.
I apologize for any inconvenience, and thank you for your patience. Please let me know if you have any other questions.
Regards,
[redacted]
Manager
Groupon Customer Support

Complaint: [redacted]
I am rejecting this response because: Their answer is unacceptable.  Case in point, any company advertising a product  at a set price would not charge you more just because the product is selling well.  I would consider that false advertising and the Revdex.com should not allow that business practice to go unresolved.
Sincerely,
[redacted]

We are on it! Thank you for letting us know. I am followign up with the customer now.

Complaint: [redacted]
I am rejecting this response because: I want to speak with a supervisor. Writing me an e-mail isn't acceptable. There has been several issues and I need them to be addressed.
Sincerely,
[redacted]

Initial Business Response /* (1000, 7, 2015/07/08) */
Contact Name and Title: [redacted] M., [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I...

can certainly understand your frustration.
According to the tracking information provided to you by our Groupon Goods team, your item was successfully delivered on 07/02 at 10:46 AM. We regret the delay in shipping and we're sorry for any inconvenience this may have caused.
Regarding a refund, it is not our policy to issue refunds for delivered merchandise unless the item arrives damaged or defective. Unfortunately, we will not be able to honor your request.
We appreciate you taking the time to share your feedback with us. This is never the experience we want our customers to have, and I'm truly sorry for the trouble. We hope to prevent this issue from happening in the future, and we'll be sure to communicate your feedback to right people who can address your concerns directly with our vendors.
Apologies again for the inconvenience, and please let us know if we can help with anything else.
Regards,
[redacted] M
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (3000, 9, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did not address a thing. Like cowards they stopped all communication and waited for the bed to be eventually delivered. My bed made it to me via coincidence, not because they provided a resolution. As for the refund, I'm sure no comp at has a policy of returning money for perfectly good merchandise, and that is not what I was asking for. The reason I deserve a refund was because of the gross negligence and complete mismanagement of my money. I bet if I took $600 from Mr. [redacted] M and told him he would get an item or his money back in a certain amount of time, and then proceeded to not respond when he looked for me that day, and on top of that just tell him wait, you'll get it when you get it, he would not be happy. I can not stand the non sincere unapologetic nature of the people at Groupon I have dealt with. I have not had to deal with such failure my whe life. Like any run of the mill company out there, things are fine when they are going perfect for the company, but let something go wrong due to their neighbor or not and they completely fall apart. YOU dropped the ball, and you know you did and instead of taking your losses and admitting it by offering the customer something that makes sense ie a refund or a serious percentage, you have the audacity to sit on your high horse look down on me the customer and basically say so what. Being but one man I may not affect you, but I promise you will not exist much longer doing what you did to me to others. This will catch up to you, and you should remember that mightier than you have fallen. I WILL NEVER DO BUSINESS WITH YOU AGAIN. Anyone I can reach will also take their business elsewhere. So [redacted] M thank you for your insincere words. You can keep them the same way you decided to keep all of my money.