Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm that...

your refund processed successfully on 1/17/2018. The refund was for both of the 14K Solid Yellow Gold High-Polish Hoop Earrings: 14mm, LED Light Knit Beanie Hat Black and Multicolor LED Bike Wheel Lights (4-Pack). You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was issued as Groupon Bucks, the credit is available immediately in your account. There's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.com. They apply automatically to purchases on our site until they run out. You can see your current balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I apologize for any inconvenience, and I hope this clears everything up. Please let me know if you have any other questions.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: We are very sorry there was a delay...

with your order. We want to do everything we can to make sure items are delivered within the timeframe advertised on the original deal page. I do see that this particular order was refunded back to the original method of payment and $10 in Bucks was issued to your account.I’ve provided more specific instructions in my direct email to you (Ref. [redacted]). If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm very sorry for the trouble you've...

experienced trying to redeem this Groupon, and I can absolutely understand your frustration. I've just issued you a full refund and removed this Groupon from your account.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support”Tell us why here...

Contact Name and Title: [redacted] V/Manager
Contact Phone: [redacted]
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.
It looks like you are...

currently working with a member of our Groupon Goods Team to resolve this issue with the merchant. Per the most recent correspondence, our Groupon Goods Team has contacted the business and has provided your contact information so that they may reach out to you with a resolution.
If you have any further questions, please let us know by replying to the email from our [redacted] team (Ticket #[redacted]). My apologies again for this inconvenience.
Regards,
[redacted] V
Manager
Groupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It appears you've already worked with...

our team and this purchase was refunded to Groupon Bucks on 12/1 which were subsequently used on a purchase on 12/4.If you have any additional questions, please reply to me in my direct email (Ticket [redacted]).Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any trouble you've had.We were...

recently notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Groupon for eOilChange.com. We recommend reaching back out to your financial institution directly to discuss a resolution.Our Customer [redacted] department is always here to help you redeem your Groupons, so if you have any problems with a purchase in the future, please let us know first so we can try to resolve the issue for you. You can reach us at www.groupon.com/[redacted].I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected]. I'm really sorry for any previous trouble. It looks like this has...

already been taken care of; I see that you were issued a total of $200.00 in Groupon Bucks to your account, on 01/24/2018 and 01/26/2018, to help make up for the trouble regarding any previous cancellation of the [redacted] Resort Atlantic City reservation. This credit was also issued to help with the repurchase of another reservation and currently reflects as used toward another reservation purchased 02/10/2018. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: To help make up for the trouble, I have...

issued $15 in Groupon Bucks to your account. This credit will be available for you to use shortly.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm absolutely sorry for the trouble and...

frustration you encountered while attempting to redeem your Groupon. Fortunately, it looks like this has already been taken care of as I see that you were offered a Trade In for your voucher by one of our agents on 12/21/17.Again, I'm sorry for the inconvenience. Please let me know if you have any additional questions by replying directly to the email I sent via [redacted]@groupon.com.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Complaint: [redacted]
I am rejecting this response because:I just received an email saying that my complaint is now closed.  I was out of the country due to the holiday and have had limited access to the internet and email.  I disagree with the business' response as they still haven't explained why my account with Groupon was closed.  Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via ticket #[redacted] from[redacted]Regarding your complaint:  Groupon Bucks apply...

automatically to a purchase, at the time of your order only $31.01 Groupon Bucks were in your account.  Unfortunately, we are not able to retroactively apply Groupon Bucks to an order.   I'm happy to provide a brief timeline to help clear up any confusion. - $51 Groupon Bucks was issued to your account on 07/20/2016- 9/9/16 - at 7:30pm CST you made a purchase for "Modern Blanket Super Soft Throw Bedding Fleece Brown Beige Blocks New - Queen."  $19.99 Groupon Bucks covered this purchase. - 9/9/16 - at 7:48pm CST you made a purchase for "7 Piece Microsuede Comforter Set: Deena-Blue/Queen".  The price of this item was $74.18.  The remaining $31.01 Groupon Bucks applied to this, and your card on file was charged $43.17.  9/9/16- at 7:53 PM CST you cancelled your purchase for "Modern Blanket Super Soft Throw Bedding Fleece Brown Beige Blocks New - Queen" which made the $19.99 Groupon Bucks available to you again to use on future purchases. I'm very sorry for the trouble, but since your order for the 7 piece set was already completed, we can not apply the $19.99 Groupon Bucks to it.  According to our records, your item is on the vehicle for delivery today, 9/20.   If you need assistance returning the item, please let me know. The $19.99 Groupon Bucks that are in your account do not expire, and will be automatically applied to future purchases until they are used completely. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hey Dina,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,Andrew...

*.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: unfortunately the [redacted] voucher you...

purchased is a final sale deal. We do include this information in the fine print of the deal page (https://www.groupon.com/deals/viator-hornblower-niagara-cruises-2), which is available to see pre-purchase. Although most vouchers are refundable within 24 hours, per the fine print of this deal, "Groupon voucher Terms of Sale and Extraordinary Event Policy do not apply". We would have to stick to the final sale policy listed on the deal.I noticed that most of the deals you were searching for were in Buffalo, NY., as this is the American side of Niagara Falls. Most of the Falls and access to them lie on the Canadian side. The view from that side is much better. You weren't redirected to a deal that you were not originally viewing, you just didn't realize this deal was for a cruise operated on the other side of the border. I can definitely understand the confusion. We did include on the deal page where you noticed this deal "Please note: This Voyage to the Falls boat tour on the Canadian side replaces the Maid of the Mist tour, which is now operating from the American side." I do apologize for the frustrating circumstances.I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We issued a refund to your original form of...

payment on 12/4/17. We also provided $20 in Groupon Bucks for the inconvenience. These Groupon Bucks expire on 6/1/2018.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: No problem. I just issued a full refund back to the credit card you used for this purchase instead. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com via Ticket [redacted]
Regarding your complaint: It looks like...

we issued a credit of $15.60 to your Groupon account on 8/23.I’ve provided more specific details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble with your Groupon Goods purchase. This is never the experience we want you to have, and we're completely embarrassed by the mistake. We're doing everything we can to make sure this doesn't happen in the future. The deal you purchased has been closed and is no longer available for purchase. You may see this item for sale on our site, but that is another deal. If you're interested in the item, you are welcome to purchase it from one of those deals. I apologize again for the trouble. If I can help with anything else, please let me know. Regards, [redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 6, 2015/08/11) */
Contact Name and Title:[redacted] Manager
Contact Phone: [redacted]
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and...

I'm sorry for the trouble.
It appears this issue was resolved on 7/30 and a refund was already issued to you.
Please let us know if we can assist you with anything else.
Regards,
[redacted]
Manager
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint to cancel the additional qty of [redacted]...

[redacted] Modern Queen Bed.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support