Groupon, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I sincerly apologize for the trouble...

this Groupon Live purchase has caused. Unfortunantly these tickets were non-refundable at the time of purchase.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: Firstly you seem to still be confused thinking that I am confused. That is why you included, "The Storage block is made out of rubberwood, that is how we advertised the product on the original deal page - https://www.groupon.com/deals/gg-groupon-exclusive-emeril-stainless-steel-cut...⇄ in your response. That is exactly what I ordered and that is what I want. However, that is what you DID NOT SEND ME! YOU SENT ME, "18-piece cutlery block9 types of knivesProfessional stainless steel bladesKnives with full tang constructionBlack riveted handlesBlond-wood storage blockNames of each knife listed next to designated slotEtched with [redacted] signatureSet Contents8” Chef 8” Slicer8” Bread5” Santoku5” Boning5.5” Utilityas you can see above it reads, "blonde-wood storage block", "black riveted handles"! So clearly Groupon is still confused. Secondly I get 2-3 emails to my inbox every day from Groupon. Third you sent me an email advising that I can download a return label and print it off.  I do not have a home computer or printer. I order from my phone only. You will need to mail me a label so that I can mail you the Wrong product that you sent me, back to Groupon. Hopefully through your through research you can find that you sent me the wrong item. Would you like me to take it out and send you a picture of the wrong item some more?  Again, I sure with Groupon could have sent me the item that I ordered. Kind of like the exact one that you sent me the link too. YEAH THAT ONE WOULD DO FINE.
Sincerely,
[redacted]

Complaint: 11030083
I am rejecting this response because:
I am not being given a resolution only that a different manager is being signed. Not acceptable.
Sincerely,
Callie [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: As per the fine print, these tickets...

are final sale and non-refundable. These tickets are fully transferable and can be given away as gifts.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: For customer safety and security, our system prevents orders from processing if it thinks they might not comply with our terms of use. However, certain orders can be occasionally blocked by accident. I'm truly sorry that this happened in this case. We're doing everything in our power to improve our system so that we can avoid complications like this in the future and make sure your orders process smoothly.For the trouble with order placement, I have gone ahead and processed a credit of $15.00 in Groupon Bucks to your account which are available for use right away.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm so sorry to hear about the trouble...

you've had with your Groupon Goods purchase. This is never the experience we want you to have, and I certainly understand your frustration.It looks like we have previously emailed you a return label for the items. If you would prefer a refund, I've sent your prepaid mailing label in a separate email. Just click the download link in that email to access the PDF, and print it like you would any other document. Once you've done that, place the label on your return shipment. For future reference, you can generate a return label from My Groupons when an item is eligible for a return: visit https://www.groupon.com/faq#faqs:content-104 to see how.Please allow 2-3 weeks (or sooner) for your return to be received and refunded. Within 3 business days of receiving your return, we'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processed. Keep in mind that it can take up to 10 business days for the refund to appear on your statement once it's been issued.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hi [redacted],I'm sorry for any confusion.Unfortunately, I'm unable to arrange a call back from CEO or provide the direct contact information for our corporate staff. However, if you wish to reach out to Groupon Corporate Headquarters, you can write to us at the following address:Groupon, IncAttn: Customer Support Department[redacted]
[redacted]Please let me know if there is anything else I can assist with.[redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 7, 2015/07/03) */
Contact Name and Title: [redacted] Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm...

sorry for the trouble.
I am truly sorry to hear about the experience you had redeeming this Groupon. We're always working to make sure every deal is unique, fun, and a great value. I sincerely apologize that we haven't delivered in this case.
To help make up for the trouble, I just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.
I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.
Unfortunately, any funds you paid directly to this merchant or incurred due to their services will have to be refunded by them. We do not have the ability to issue a refund for a fee that was not paid to Groupon. Of course, if you have any difficulty receiving reimbursement, you can reach out to your financial institution for advice regarding your options. They will be able to help you through the process of getting your money back.
Again, I sincerely apologize for any trouble this has caused. Thank you for your understanding.
Regards,
[redacted] M
Manager
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We processed your trade in, in which some...

of the Groupon Bucks have been used.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: The business offered me nothing to rectify the situation. I would like to express my desire for groupon to go bankrupt and disappear. I will never support Groupon for as long as I live on this planet. Or my children. I will raise them never to shop on Groupon.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm really sorry for any trouble this has...

caused. I can see that we have already issued a full refund back to your payment card for your purchase "Adjustable Tennis Bracelet with Fiery Opal and [redacted] Crystals by [redacted]".I've just issued you a full refund for the other item "[redacted] Elements To the [redacted] Necklace" and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Please have [redacted] contact us...

directly.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It appears there was some confusion...

regarding how to receive this product.  Per the redemption instructions on your voucher, you must redeem on the merchant's site, and it will be shipped to you, rather than it immediately shipping from Groupon directly at the time of purchase.  I'm sorry if this wasn't made clear, but it appears that you have since redeemed on the merchant's site, and can expect delivery of the item from them shortly.  If you have any further inquiries about the delivery status, please contact [redacted] USA directly.  I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: 11125586
I am rejecting this response because:
Sincerely,
Miguel [redacted] I am not sure why another manager took on my case at Groupon if he or she was going to repeat the exact same paper lines of the last individual. I doubt you're sorry because you're making assumptions with out getting the customers side of things. Also, I am not sure why you're sending things to my email and not posting them within the Revdex.com posts because they are the individuals that are helping with the case, so it is also helpful if you would reply here.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com via Ticket [redacted].Regarding your complaint: I'm really...

sorry for the frustrating experience you had. I see based on one of your previous contacts, this issue has been resolved. A full refund was processed back to your original form of payment on November 13.As I mentioned, I've also sent a  direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello Jodi,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: You've sent us tracking associated with the orderI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Ashley CManagerGroupon Customer Support