Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I have issued you a full refund for your...

[redacted] voucher on 8/4/17.I’ve provided more specific details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. Regarding your complaint: It looks like this has already been taken care of, but if you need any additional help, please let me...

know.Thanks again,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint about the accidental purchase of [redacted]...

Laser. I see that your situation was resolved via [redacted] on May 11, 2017.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:
Groupon had originally offered to give me a credit to use toward another Groupon. Given the extreme dissatisfaction I experienced with a Groupon-sponsored business and the subsequent Groupon customer service response, I am not interested in doing further business with Groupon and thus a credit is useless. I contacted Revdex.com because I am seeking a full refund in the original payment method. Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Groupon indicated on 2/10/16 that they have issued me a full refund.  My bank does not yet show this refund, however.  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  The initial email they sent me on April 25, 2016 stated that I could get a refund or the Groupon credit.  I want a full refund
Sincerely,
[redacted] news: The Beauty Box is no longer able to provide the services for your Groupon, so we've had to cancel this deal. We know—we're disappointed too. If you haven't had an opportunity to redeem your Groupon, we want to get your money back to you as soon as possible.If you haven't viewed your Groupon voucher yet, here's how to get a refund: • Go to www.groupon.com/mygroupons and sign into your Groupon account from a computer.• Click "Claim Refund." You can choose a refund to the form of payment you originally used, or to your Groupon account so you can use that money toward future purchases. Remember to use a computer because you won't be able to claim your refund from the mobile website or app.If you're unable to claim a refund by following these instructions, you might have already viewed your Groupon but not redeemed it. If that's the case, please contact us at www.groupon.com/support and we'll help you out. The sooner we hear from you, the better we can assist.We really appreciate your understanding and apologize for any inconvenience this may cause. If you have any questions about this, please feel free to let us know at www.groupon.com/support.

Complaint: [redacted]
I am rejecting this response because: Groupon clearly states they will send someone to correspond with me about this matter. It has been 8 days and I have yet to receive a single email from anyone at Groupon.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/05/17) */
Hi [redacted]
I'm able to go ahead and make a one-time exception in this case. I've just canceled this order and issued a refund of $58 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive...

an email as soon as it has processed.
Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.
While we're happy to make an exception for you today, please keep in mind that we will not be able to issue additional refunds of this nature in the future. Of course, if you ever run into difficulty redeeming your Groupon, please don't hesitate to contact us.
If you have any further questions, please let me know.
Regards,
Groupon Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2015/05/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Hey Callie,Thank you for reaching out to us again through the Revdex.com.I reviewed your situation and I apologize for any frustration that's occurred along the way.All of the assistance you received regarding your gift card is in accordance to our policies and procedures.I've also followed up with you via email from our internal system. You're welcome to respond to me there if you have any further questions.The only way to arrive at a full resolution for that issue is to follow the recommended steps.For all of the trouble, however, I've issued a credit of $15 in Groupon Bucks to your account.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm sorry to hear about your trouble...

with this Groupon Getaways deal.We have spoken with Gate 1 regarding your request for a refund. Unfortunately, since the voucher was already marked as redeemed they have denied your request. You would need to contact Gate 1 for a refund because we cannot refund without their authorization. You can contact the Tour Operator directly at [redacted] per their terms of services for any refunds requests.If they are able to make an exception and allow you to cancel with them after taking care of any necessary arrangements or fees, please let me know. I'd be happy to look into your request again at that point.We understand you had a poor experience and while we cannot refund I have issued you $200.00 in Groupon Bucks for the inconvenience. This credit is active now and won't expire for 180 days.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Cancellation of Groupon Live...

ticketI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:Excellent!  The false advertisement has been fixed!
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response as it is impossible for me to complete what is requested since the Groupon website on my account does not allow customers to go back far enough in order history and for a customer as myself I have purchased hundreds of items at this point. I would appreciate that Revdex.com keep this open until we reach a full resolution as I have experienced many bad moments with Groupon's customer service ending up ignoring numerous replies when an issue prolongs for a certain amount of time. The following message was sent in response to the Manager who reached out to me: * [redacted]Thank you for reaching out to me. I hope that we will be able to work through this swiftly and efficiently. To begin in response to your message, there are many orders where I have placed over a very long period of time. As I am sure you are aware, your website in My Groupon's only goes so far, I try to look back at many orders that I have made before and it doesn't even allow me to go far enough for this situation. With that, it makes it only possible on Groupon's end to investigate and see my orders to determine which items were marked as returned and where no refunds were actually given but items went back to the company. Secondly, in terms of lost/missing orders where I was charged on my credit card, I would order multiple items in one order, but for some reason nearly every time, each item is sent separately rather than in one box containing the complete order; the issue with this is that you guys charge the credit card immediately once the order is placed way before ever sending 1 item from that order. This has resulted in orders being placed, money being charged, but not ALL the items being sent and this goes way back along with more recent times. There is no capable way of me sitting and going through each order as I have purchased hundreds of items at this point I'm sure. Groupon should be the one looking into my account history and ensuring that all items were sent and accounted for as well as for returned items. Thank you,[redacted]
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Although the vouchers are now printable I should have been given a refund when this company did not live up to their agreement. The last response once again did not address the fact that when I purchased my tickets the rules did not state I would have to wait until 48 hours before the event to get them. I pray that the matter is now resolved. When dealing with such an underhanded company; I can only imagine that something will go wrong on the day of the performance. Until then this matter is no longer an issue.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, 
[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:My complaint was related to this business's handling of reports of potential fraud. In my complaint, I had specified the following as a desired outcome:Acknowledgment by Groupon of the occurrence of fraud, with further acknowledgment that I was not responsible or liable for the transaction.Today, I received, through Groupon customer support (not the Revdex.com), the following response:Hi [redacted]Thanks for reaching out to us through Revdex.com.I have reviewed your correspondence with our representative and I apologize for any confusion.I can confirm the Groupon account associated with email "[redacted]@hotmail.com" has been deleted and no further purchase can be made using this account.Please let me know If you have any other questions.Regards,[redacted]ManagerGroupon Customer SupportAs you can see, the response does not acknowledge the occurrence of fraud, does not offer an explanation of why this was not fraud, and does not positively clear me of responsibility. In addition, the Groupon web site remains as unhelpful as ever. In essence, the vendor has not modified its policies or provided any reassurance beyond a vague apology for "any confusion".I am pretty sure nothing is to be gained from further correspondence with the vendor, but I am offering my experience as a "caveat emptor" to other potential customers.Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Could you please share the ticket...

number you contacted the merchant (starts with 9000), with that information I can look into this further.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hey Antoine,I'm sorry for any frustration that may have occurred.I have notified the representative about your issue once more and she'll be following up.Regards,Andrew *.ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. While we were able to refund your Groupon purchase, we do not have the ability to compensate you for exchange rates charged by the banking...

institution.I can understand that this was a very frustrating circumstance, so as an apology, I have issued $50 in Groupon Bucks to your account. This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied first. If you sign into your account at www.groupon.com[redacted] your Groupon Bucks balance is displayed in the top right. Please understand that while were are happy to issue the Groupon credit as an apology this time around, we will not be able to issue any additional credit, and in the future, would not be able to provide compensation for exchange rates.My sincere apologies again for this experience. Please let us know if you have further questions.Regards, [redacted]ManagerGroupon Customer Support