Groupon, Inc.

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm sorry for any trouble you...

encountered trying to view your purchase. If you have not already please attempt to view the voucher by visiting the My Groupons section of your account from a computer.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I am still awaiting the trade off/ return that they have promised me. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for the confusion.  I can...

help you redeeming this Groupon for you. It looks like you may have redeemed this Groupon by mistake. When you want to simply view or pull up your voucher in order to use it, click "View Voucher" instead of "Redeem."This feature is available online and on the mobile app for organizational purposes. Clicking "Redeem" means you've used your Groupon. Only use this feature after you’ve used your Groupon.If it does happen again, we can always fix this for you.To redeem your Groupon, simply visit the business website at https://ntsi.com/iframe-registration-nyoldd/ and enter the redemption code CTFWBZRW in the Coupon Code section ( highlighted in the attachment).Enter your details in the required fields and you are all set. If you still need any help in redeeming this Groupon please contact the business directly at https://ntsi.com/contact-us. They should be able to test your code and troubleshoot their website.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding.Regards, [redacted]Customer Service ManagerGroupon Support

Hello Ryan,Thank you again for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint, I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Carrie *.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Refund Or Exchange IssuesGroupon bucks...

automatically get voided when an account is deleted. We have since reactivated your account and reissued the bucks as a courtesy.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello Sarah,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint: We have canceled this deal and I'm very sorry...

for the trouble you encountered.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Revathi *ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted] it was stated:Hi [redacted]Thanks for reaching out to us through Revdex.com.I have reviewed your correspondence with our representative and I apologize for any confusion.To make this right, we’re issuing you $38 in Groupon Bucks. This credit is available for you to use immediately and will expire in 180 days.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.We love having you as a customer and want you to continue to love using Groupon.Please let me know If you have any other questions.Regards,[redacted] SManagerGroupon Customer Support"Regarding your rejection: I'm very sorry if the above information was not specific enough, but per your original complaint, we have resolved your request by issuing the refund. Again, the $38 issues is available on your account right now.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,[redacted]...

*ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for the trouble. This Groupon...

Goods item is sold by a third-party merchant—they will take care of ensuring the fulfillment, delivery, and quality of the item you've purchased.You can view the tracking information for this item in your Groupon account. Here's how:•Sign into your account at www.groupon.com.•Find your name in the top right corner of the page.•Place your cursor over your name and the account menu will drop down. Select "My Groupons".•Next to your Groupon, click "Track Package", which will take you to the Groupon Stores customer sign-in.•Sign in with the email address and password you use for Groupon, and you’ll be able to view your order details, including tracking.I've also checked your tracking and it appears there has been no movement since December 18th, 2017. I'm sincerely sorry for the frustration this has caused. I can also confirm that you have reached out to the merchant via our Stores [redacted] Ticketing system on January 8th, 2018. The merchant responded on January 9th stating that you were "Guaranteed delivery: Jan.11-12, 2018 Pending any weather conditions".At this time, I would advise you submit another request with the merchant and let them know that you have still not received this product, nor any tracking updates since the delivery date they guaranteed in their last response. They should be able to see that, respond and provide a proper resolution for you directly.If you've already reached out to the merchant, but haven't heard back from them within 72 hours, we're happy to contact them on your behalf. We'll be able to provide the best service when you include your ticket number, which you can find in your account by following these steps:Go to your item's order page, click on the Tickets tab, and note the ticket numberThen, send us that ticket number and your phone number.I hope this information helps. Please let me know if I can assist you with anything else by replying directly to the email I sent via [redacted]@groupon.comThank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint in relation to the Chiam Restauant deal, we...

will be able to process a refund back to your original form of payment as an exception to our policy. We apologize for your experience the night you attempted to use this Groupon, and hope the processed refund makes up for it. Regarding your complaint in relation to the [redacted] Pet Hospital deal, the fine print of the deal indicates that "Limit 1/person, may buy 1 additional as a gift. Limit 1/visit. New clients only. Must use promotional value in 1 visit. Valid for 1 dog or cat/household." Unfortunately, we would be unable to process a refund of the second purchased Groupon in this deal. If given as a gift to another household, however, the merchant should absolutely still accept it at face value. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:  Just "clicking" as you " Groupon" describes and as I did, will not result in any return or exchanges.  I tried this approach  but have yet to receive any replacement items.  It is very complicated not as easy as "kevin" described.  So therefore it would be nice if I can get my $32 back in a check.  I wanted the security guard course and the Groupon merchant was downright uncooperative and disrespectful to terms and conditions as put forth by Groupon.  I did not purchase "items" as I have many clutter in my house already.    Please understand I do not need  tiny earrings or such items.  I tried to order it  to fulfill the refund amount but  it was very  difficult  to arrive at exactly $32.        Additionally I have not received any items I thought I ordered,  and maybe I did it wrong.  I don't know if they maybe needed extra for shipping and delivery etc.  And then what happens if the earrings, (items) got lost in the mail? who will I call? Groupon or the merchant?  So keep everything simple and send my $32 back, easy. Also when it comes to ordering something on Groupon, as you keep credit card information stored on your website, it is very easy to buy something inadvertently, quickly by,  yes,  " just clicking.".  But when the shoe is on the other foot, it is hell to get a refund or even  exchange.   The coustomer have to hunt for a telehone number and go through all kinds of manuvers .    You Groupon must take into account uncooperative vendors who refuses to honor your coupons.  Its not entirely  your fault nor is it mine,  however you cannot trap costumers into  making  seemingly "fraudulent'  purchases  as this case is appearing to look like, then refuse refunds.  This case may be an exception, so you must make an exception and refund my $32 now.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Please remove reference to my truncated card number in the Groupon response that will be published.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. We previously spoke in ticket [redacted].In ticket [redacted] I stated:"I would like to assist you as best as possible, as you're a very good customer of ours. I want to be frank with you: as there are so many orders on your account, it is extremely difficult to research each individual one without some direction as to which orders you're referring to. While I can completely understand any frustration on your end, this request is vague, and difficult to fulfill. Without knowing which items you sent back to us, there's no way to track if any particular order was owed a refund or if it's an item you kept.What I'd like to offer is a credit to your Groupon account that would serve the purpose of making up for any trouble with past orders. If you'd agree to it, I'd be happy to issue you a credit of $150 in Groupon Bucks to your account. As you know, Groupon Bucks apply automatically to any future orders, and don't expire for 180 days.Regarding the separate return of Groupon Goods items: while it is true that some items may arrive in the same box, not all items are returned in the same bulk they are delivered. For that reason, we always require customers to print the free shipping return label and make sure that each item is sent back separately. This is specifically to avoid these issues with return shipping. As the returns are free of cost to the customer, it's the best way to track each refund."Regarding your rejection: You are truly a great customer, and I value how long you've been with us, and how many orders you have placed. However, without specific orders to review, I am unable to give you the refund you're asking for. The credit I offered of $150 in Groupon Bucks was a courtesy for your years of loyalty as a customer. However, your request of $350 to your credit card is not something we can do. We can only issue funds to a customer's card if we're refunding specific orders. Since we have no idea which orders we're even discussing, any number we come up with is too speculative.I know it's not the credit you were seeking, but I have still issued the previously-offered one-time Groupon Bucks credit of $150 dollars. Those funds are available immediately, automatically apply towards your next purchases, and don't expire for 180 days. Again, I'm very sorry we weren't able to come to a solution that was more satisfactory to you.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because Groupon owes me $85 in a way I can actually use it.  I specifically stated I wanted a refund in check or to the card I have on file and that I WOULD NOT accept Groupon credit because I will not be using the business again after their poor customer service and negative customer experience.  I refuse to believe that a multimillion dollar company can't find a way to refund $85 to a customer.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Flight credit for the Getaways...

BookingI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: Refund for the exchange rate of US to...

CanadianI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. It looks like this has already been addressed as I see a full refund...

was issued to the original method of payment on 06/19/2017. If you need any additional help, please let me know. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I am truly sorry to hear about the...

experience you had. We're always working to make sure every deal is unique, fun, and a great value. I sincerely apologize that we haven't delivered in this case. To help make up for the trouble, I've canceled the order and issued $30 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at [redacted].Please let me know if there is anything else I can do for you.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support