Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I've just issued a $31.20 refund in Groupon...

Bucks to your account.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,[redacted] A.ManagerGroupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: I'm sorry to hear about the trouble...

you've had with your Groupon Goods purchase.If your order arrives damaged or defective, you can always return it within 14 days of delivery. Unfortunately, we're not in a position to guarantee our products outside of that window and cannot assist with a refund at this point. You can visit https://www.groupon.com/faq#faqs:content-104 to read more about our return policy.With regards to the warranty request, on the original screen where you made this purchase, http://www.groupon.com/deals/gg-fitbit-charge-hr-fitness-tracker, we included a Fine Print section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"Product is not covered by manufacturer's warranty."While this product was listed as "Condition: new," this restriction regarding any warranty was included in the deal's Fine Print at the time of your purchase. At this point, we are unable to accommodate your request for a refund or replacement.If you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,[redacted] ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding. Regards,[redacted]Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: I'm very sorry for the trouble you've...

experienced trying to redeem this Groupon, and I can absolutely understand your frustration. Because you had such a poor experience, I've just canceled this order and issued $187 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Our policy for expired Groupons does not...

allow us to issue refunds for your orders in this case. All the businesses we feature understand that the purchase value of your Groupon never expires, so they will still be usable after they lose their promotional value. We also encourage our customers to give Groupons as gifts when possible, which may be an option for you as well.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: In regard with your refund...

requests for the groupons [redacted] and [redacted] we are sorry to hear that you were not satisfied with your experience with the merchant. To help make up for the trouble, I have issued $20 in Groupon Bucks to your account. This credit will be available for you to use shortly. Unfortunately, this is the best we can do and we will not be able to refund your purchases. Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: Unfortunately I am unable to locate an...

order associated with the $10 charge using the details you have provided.  It's possible this transaction never actually captured—just attempts. If these funds are not released soon, I suggest contacting your bank about this issue.I've found other purchases, but it's not in the account associated with this email address. It looks like you have two accounts created with different email addresses. The other account associated is with [redacted]We can merge these two accounts if you would like. Just confirm your billing address and which email address you'd prefer to use. In addition to your accounts, it appears this billing information has also been used under an account associated with the name [redacted] Is this someone you know? If so, we recommend discussing repayment options directly with them.[redacted] originally used this card on 5/19 to place an order which was later refunded that same day. If that initial use was authorized, it is most likely that they did not realize that your card was still saved on their account and accidentally selected it for their more recent purchase.We have removed your card information from that person's account, so you shouldn't see any other transactions from purchases made on that account. If this is not someone you know, we suggest contacting the financial institution that issued this card to discuss this matter further. They will be able to assist you in disputing the charges, and, if necessary, canceling the card so that it cannot be used again.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I have looked into your account and see...

that you were refunded on 12/23/2016 for for the iSunnao Bluetooth 4.1 Car Kit Wireless Music Audio Receiver as well as Groupon Bucks for the inconvenience.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I am sorry for all the trouble.There are...

some cases in which a business may not be able to accept Groupons after their expiration, but fortunately, it doesn't happen too often. Sometimes, it's merely a miscommunication between the business and their employees, and we can often resolve the problem. After reviewing our history with these businesses, I don't see that we've had any reports of them refusing to honor expired Groupons. This is good news! Because this is likely just a miscommunication, we should be able to resolve most of these issues for you.Before we can issue any refunds, we'll need to reach out to these businesses and address these situations.Please keep in mind, if we are able to work this out with these businesses, we do ask that you redeem your Groupon for their purchase value or gift them to a friend who may be able to use them. We will be unable to issue refunds for any valid Groupon.If you'd like me to proceed, please let me know and I'll be happy to get to work on this. That being said, I can confirm that the refund is already processed for [redacted] and [redacted] [redacted] vouchers and your available Bucks balance is 20.80.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: I am very sorry for the difficulty redeeming...

your Groupon. I've found this purchase, but it's not in the account associated with this email address. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: 11005185
I am rejecting this response because: no solution was provided. I was told a representative would contact me, but no one has reached out. I am continuously disappointed by Groupon's customer service.
Sincerely,
Suzanne [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]groupon.com.Regarding your complaint: I'm really sorry for any trouble this has caused. I've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.Thanks for using Groupon. Please let me know if there is anything else I can do for you.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I have verified that the credit to the account has been made as requested.  Thank you all for your help in resolving this matter.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: A refund has been issued for the purchase in question.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 6, 2015/09/10) */
Contact Name and Title:[redacted] Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm...

sorry for the trouble. However, I'm not able to issue a refund for your expired voucher.
All the businesses we feature understand that the purchase value of your Groupon never expires. Of course, if you have difficulty using this, I'll be more than happy to assist you further.
I am sorry that I wasn't able to provide you with your desired outcome in this matter.
I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.
While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.
Regards,
[redacted]
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (3000, 8, 2015/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please review this Dr on Yelp. I had been to Dr [redacted] before and the experience was awful. Read reviews on Google. All I want is a credit voucher for groupon. Did not know that this "Spa" was [redacted]'s practice. This matter is not resolved. Read the reviews.
Final Business Response /* (4000, 10, 2015/09/11) */
Hi [redacted],
We typically only offer refunds when there is a problem with the service or if the vendor displays an act of customer disservice. We do not issue refunds based on the experience of another customer or an experience documented on a review website.
Our Groupon Promise exists to protect people from having a poor experience when they use their Groupon. We want our customers to know that we are there for them in case something goes awry when they try to redeem it. It doesn't happen often, but we're there in case it does! You can read more about Groupon Promise here: http://www.groupon.com/groupon-promise
We encourage you to try this business. If you have a bad experience when using your Groupon, please don't hesitate to contact us.
Regards,
Groupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution, although unsatisfactory to me, is the only option made which has been made available by Groupon. Please note: A refund of $31 in Groupon Bucks will be issued to your account shortly. You will get an email confirmation of your refund within 24 hours. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I wish to reiterate: What I requested: a $31. refund for a service purchased but not provided. Request was denied.What happened: I purchased a one hour psychic reading. After seven minutes, it became apparent that this merchant was unable or unwilling to provide any information relevant to me. She talked about such things as lucky days and numbers. After seven minutes of vague generalizations and contradictory “information” I asked about her process at which time she told me that in the following hour she would provide “just a surface reading” (a term I had never heard previously)  and not what is commonly understood to be "a one hour psychic reading” as purchased.  Further she stated that it was simple to get a refund for this misunderstanding. She then told me definitively that “all you have to do is call Groupon and they will refund your payment.”  I believe this to be fraud as I purchased something which the merchant stated that she would not provide.  I have found customer service to be a misnomer as no service was provided by Groupon who continued to stonewall me at each opportunity.  They admit no wrong doing or misrepresentation and based on their inaccurate version of events, refuse to refund the money paid them in good faith.  I am going to accept the offer of $31. Groupon credit as promised in writing.  
Sincerely,
[redacted]