Groupon, Inc.

Hi [redacted]Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.Your refunds processed successfully on 11/18 to the card ending in [redacted] It should appear on your statement as a refund from Groupon, Inc.Though...

the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite this process.  If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and thank you for your patience. Please let me know if you have any other questions.Regards,[redacted] Manager Groupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Please confirm which deal you are...

referencing.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted],My name is [redacted] and I am a Manager here in Groupon Customer Support. I'm so sorry for the trouble. I double checked and it looks like you spoke with our Supervisor, [redacted]. To confirm, [redacted] deactivated your account and refunded the card ending in [redacted]. I've pasted her follow up...

email below:Hello [redacted],Thank you for your patience in this matter and I am truly sorry for the difficulty.For your security and to prevent any future unauthorized purchases, your account has been deactivated. I want to assure you that our customers' security is our top priority and that we use industry standard tools to keep your information safe. You can read more about our privacy and security policies here: http://www.groupon.com/legal.We have also removed the credit card on file in your account.If you would like me to reactivate this account, I am happy to help. We strongly suggest that you use an email address other than the one originally associated with it. If you provide us with a new email address, we'd be happy to reactivate the account. If not, we can reactivate the account with the previous email address. Please let us know which option you prefer.Alternatively, if you would like this account to remain deactivated, I can email you any Groupons that you have yet to use.My apologies again for the trouble. If you have any additional questions, please let me know.Regards,[redacted]Supervisor I will also follow up with you via email so that you have another direct line of communication to the Management team in Customer Support. I would be happy to further assist you. Regards,[redacted] KManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any trouble with this...

deal.On the original screen where you made this purchase, http://www.groupon.com/deals/the-healing-experience, we included a Fine Print section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"New clients only."I'm sorry to hear this will keep you from using your Groupon. However, since this restriction was included in the deal's Fine Print at the time of your purchase, I am not able to issue a refund past 3 days from the purchase date. If you’re unable to use a Groupon, a friend or family member can use it instead.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello Indra,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint concerning your [redacted] sunglasses...

order.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Brendan *ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:I have repeatedly emailed their customer service reps requesting my tickets they charged me $80.00 for back in May.  They were all foreign with limited English skills.  I asked them to direct me to a supervisor and they never responded.  The 800 number listed to contact them was disconnected.  I then requested a refund for the tickets a week before the concert.  Never received a response.  I want my money back for the tickets I never received!
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The merchant (Groupon) has indicated that there has been a Credit Card dispute on the charge, this is incorrect.[redacted] attempted a dispute on my behalf. Groupon Rejected It.If I am not refunded, my next course of action is filling my complaint with the [redacted] Trade Commission.  Please Refund. 
Sincerely,[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted].ManagerGroupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]groupon.com.Regarding your complaint: You were issued a full refund on...

05/18/17. Please allow for up to 10 business days for that to reflect on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Complaint: [redacted] I am rejecting this response because:Hi I still haven't been paid. Last week Groupon sent me proof of payment but as expected it is not on its way. I also attached an email Groupon sent my client pushing them to refund .

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] ending on April 5th in ticket [redacted].Regarding your complaint: As [redacted] stated, you...

have already been refunded for this Groupon purchase:"We're only able to issue refunds for a Groupon within 3 days of purchase. After that, all sales are final. However, I'm able to make a one-time exception.I just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.While we're happy to make an exception for you today, please keep in mind that we will not be able to issue additional refunds of this nature in the future."As this refund request has been granted, we consider this issue solved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: I’ve looped in a manager who works...

on the Getaways Team and they’ll be in touch shortly.I’ve provided more information in the direct email to you. If you have any additional questions, please reply there. That’s the thread that the Getaways Manager will be using to further discuss your issue.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: I apologize for any frustration, and for...

all the back and forth. I just issued a full refund back to the credit card you used for this purchase instead.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:I am seriously concerned as to why the second gift card ([redacted]) was redeemed under the account associated with [redacted].  The yoga class was for mother, [redacted].  I do not know who [redacted] is nor did I authorize this redemption to her.   Please credit my account the $30 that was credited to [redacted]
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including you thread with my colleague [redacted] in ticket [redacted].In ticket [redacted], it was stated:"Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I apologize for any confusion regarding this purchase.On the deal page where you made your purchase we stated these tickets are SRO (Standing Room Only) sections and included a link to the seating chart. On the seating chart it states the SRO section is the "Standing Deck". The venue's website also offers information about this standing section.Because this information was available prior to purchase and because this deal is "All sales final", we are unable to issue a refund on these tickets.If you have any additional questions, please let me know.Regards,[redacted]ManagerGroupon Customer Support"Regarding your complaint: Because this information was listed on the deal page at the time of purchase (regarding the sections themselves), I cannot issue a refund for these Final Sale vouchers. However, I understand that you're a very good customer of ours, and I don't want to continue to cause frustration. While I cannot refund this purchase, I have issued the purchase amount of $267 in your Groupon account in the form of Groupon Bucks. Groupon Bucks apply automatically to any future purchases, and do not expire for 180 days.While I know this is not your desired outcome, I hope this does help with any inconvenience that has arisen from this situation. If you need further help, please reply to me and let me know.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Unfortunately, as mentioned in...

our earlier CS replies, we are unable to process a refund for your ' [redacted]' Groupon purchase. Here at Groupon, we do our best to make the terms and conditions of every deal available to our customers at the time of purchase. We put most of the pertinent information in the Fine Print section, on the page where the deal is offered, in this case http://www.groupon.com/deals/ihop-2-[redacted], we always include a map and list of locations to the right of the deal description. In this case, the restriction in question is:[redacted]
I'm sorry to hear that you're not interested in visiting this location. You can always give a Groupon away as a gift (unless the Fine Print indicates otherwise) if you are no longer interested in using it. After 3 days from purchase, we only issue refunds if the business is unable to provide the services offered in the deal, or if you had a bad experience when you redeemed your Groupon. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, 
[redacted].ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including our first Revdex.com response to you (Ticket [redacted]). I also responded to you a moment ago via email from [redacted].Regarding your complaint, I see that our Escalation team processed a full refund for the local-flavor-vogels-flowers-formal-wear deal as of 2/27/17. We sincerely apologize for your experience and hope the processed refund can be considered an appropriate resolution to this case. Thank you for your understanding. Please reply to me here if you have any additional questions or concerns. Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It appears you recently worked with our...

[redacted] staff and were issued $10 in Groupon Bucks as compensation for the issue with your gift card. The Bucks are on your account and will automatically apply to purchases on the site and expire 5/27/18 if not used.If you have any additional questions, please reply to me via my direct email (Ticket [redacted]).Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I have reviewed your issue.I’ve provided more...

specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support