Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I can't apologize enough for the frustration...

on this purchase and can fully understand your situation. However as mentioned previously these are final sale tickets and we will be unable to refund on this case. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. Regarding your complaint: I’ve looped in a manager...

on the Merchant [redacted] Team who handles these types of requests. I’ve provided more information in the direct email to you. If you have any additional questions, please reply directly to the email I've sent you. That’s the thread that the Merchant [redacted] Manager will be using to handle this issue.  Thank you for your understanding. Regards,  [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm...

that your refund processed successfully on 08/01/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Unfortunately, we're unable to expedite the cash refund process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything up. Please let me know if you have any other questions.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Thanks for your email, and I...

apologize for any trouble. It looks like this has already been taken care of and I can confirm that your refund was processed successfully on 07/01/2017 to the card used for the purchase. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:it does not resolve the situation.  The company is neglecting to either replace the product or return the money to my credit card or even as store credit. 
Sincerely,
[redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I spoke with [redacted] in Merchant...

Success for the Groupon Goods Marketplace regarding your issue and she confirmed that she was able to follow up and address your concerns regarding your merchant account. If you have any further questions or concerns regarding your account or payments, please feel free to follow up with her directly. For reference, here is a copy of the email that she sent you:"Hi [redacted] Thanks so much for your feedback about about your issues with Groupon Goods Marketplace. The pending balance of $1517.44 has been paid out to you. Unfortunately, you were previously impacted by a technical batch error that initially prevented your payments from processing on time. This error has since been resolved and going forward you should have no issue receiving payment. In regards to your service issues, I encourage you to contact our support line during the afternoon when our call volume is lowest, otherwise I can do my best to assist you directly via this email thread going forward. The following support tickets have been resolved: [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]Also, I spoke with [redacted]- the category manager for toys and games. He said that you have not yet met the required thresholds for additional promotion but he has your contact info and will be in touch if that changes in the near future. Lastly, please be advised that if you have recently rejected products or products placed back into pending review, all final edits must be submitted prior to November 18, 2017 11:59pm CST. Otherwise your products will not be reviewed until January 2018. Thank you again for sharing your feedback with me. Feel free to reply here if theres anything else I can do for you. Best"Please let me know if you have any other issues with contacting the Merchant Success team and I will gladly follow up with them again on your behalf. Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: On December 5th, 2017, you spoke to and...

received an email from our customer [redacted] department letting you know which membership was purchased and what was included with this purchase. A copy of that email is below:Hi [redacted]Thanks for checking out this deal!I looked through the available information for this deal and was able to find the benefits to the $45 option, for [redacted] Club .https://www.groupon.com/deals/sam-s-club-883-nationalJust so you know, you can often find answers to your questions by checking the Fine Print under the images on our site. If that doesn't provide the answers you're looking for, we also include a link to the business's website on the deal page for additional reference.Have a nice day.Best Regards,[redacted]Groupon Customer [redacted]I’ve provided this information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: It appears that you have been refunded...

for this deal.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:Thanks for the reply [redacted] --- I understand what you are saying from a legal / fine print standpoint about the "1 day cancellation", but I still disagree with you completely from a customer service / "treating people right" standpoint.  You supported an event that chose to mislead the public (false pictures on their website, blatant lies about the activities and experiences that would be at Winter Wonderland).  Is there no responsibility in that?  More importantly and more egregiously, I believe your company chose to mislead your own customer base by removing the negative reviews during the peak purchasing time of year.It looks like the reviews magically have returned now, and the event has a 39% approval rating based on over 500 reviews.  Reviews such as this, however, make me think that % should be much lower:  I rated this a 5 star because I wanted people to read this. The ice skating ring is a wax ring. The staff had attitudes. The food was nasty. I spent $100 on tickets that I didn’t even use. I honestly am so upset I want a refund for everything. Shame on you and your company for this "not-illegal" but clearly reprehensible practice of hiding reviews, which presumably suckered in many attendees.  And then saying the only way you will offer a refund is if someone goes there, has a horrible time, and complains?  I was lucky enough to see the negative reviews before you deleted them so no, I did not go. At the end of the day, Winter Wonderland has damaged Groupon's credibility.  Your policy of "suffer first - refund later" is also a sad one.  I assume you have your hands full offering many attending patrons their refunds, but I do feel I am entitled at least to a refund valued in Groupon Bucks that I can use on a hopefully more legitimate activity.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Thank you very much for your help in this matter.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: the response I got from Mr. [redacted] is full of incorrect events and disrespectful language. My complain was about my experience purchasing a deal for [redacted] BBQ, Not [redacted] Cruise. Both transactions had the same bad experience, but the later was worst due to the Support Reps whom I chatted with. Mr. [redacted] in his email said the bank received a dispute against the [redacted] Cruise's transaction which did not happen in the first place due to Groupon  error.Also Mr. [redacted] was disrespectful in his email by threatening me that any other dispute like this one will result in permanently deactivating my account. This made very confident that the Customer support department at Groupon no nothing about how to treat customers.
Sincerely,
[redacted]

Hi [redacted], Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

underst[redacted]ng.Regards,[redacted] WManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted].Regarding your complaint: It looks like this order was already...

refunded since you sent this in. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:There was no resolution offered.  No email was sent to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Still waiting on confirmation of deletion. Thank you. I was talking with someone yesterday and they stated that there was one more thing that they submitted for deletion. As soon as it is removed we should be good to go.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com. (Ticket# [redacted])Regarding your complaint: I’ve provided more...

specific information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding. Regards, [redacted]SupervisorGroupon Customer Support”

Complaint: [redacted]
I am rejecting this response because: I was told that I received a refund for the value of the trip, however this is completely untrue. I can supply bank statements and credit card statements that show I have been charged $1350.14. There have been no disputes in my favor to refund any of this money.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have received two emails previously including the one that responded on same day you sent your response to my complaint and I am still waiting for them to deposit my $70.00 in Groupon bucks. Since they did not want to reimburse me the $70.00 that I used to buy their Groupons I thought that I would settle for their Groupon bucks since then it wouldn't be a total loss. 
Sincerely,
[redacted]

Contact Name and Title: [redacted] Manager
Contact Phone[redacted]
Contact Email: s[redacted]
Hi [redacted]
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.
It looks like this has already...

been taken care of, but if you need any additional help, please let us know.
Regards,
[redacted] M
Manager
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I see that you're historically a great customer of ours, and I'd like to help. The previous responses were correct, in that we were trying to gather details about each purchase you're referring to, and gain clarifying knowledge about how each item was shipped.In the future, it's very important that when returning Groupon Goods, each item must be sent back individually with their printed free return label. This will avoid this issue in the future.While I cannot refund each of these items to your credit card, I want to be able to assist you with this frustrating situation. I have issued a one-time credit of $200 to your Groupon account in the form of Groupon Bucks. As you know, Groupon Bucks automatically apply toward your future purchases, and they don't expire for 180 days. Please note that this amount is approximate to the dollar value of all the items you told our support team that mailed back.Because you've been such a good customer, I hope this credit will make up for the frustration. It's important to note again that we cannot give this kind of credit in the future, so please make certain that all returns are sent using the printed free return label and sent back to us as specified.Please reply to me in the ticket I've sent from [email protected] if you have any questions, as I can follow up with you directly.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support