Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint about your email subscriptions, I am very...

sorry for the inconvenience.  I have unsubscribed the email address [email protected] from all Groupon emails.  I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including the email sent from my colleague [redacted] on April 27th in ticket [redacted].In that ticket, it was stated:"Hi [redacted]Thanks for reaching out to us through the Revdex.com.I have reviewed your correspondence with our representative and I apologize for any confusion.I am very sorry to hear that the Groupon bucks credit we have processed previously is not meeting your expectations. The $10 Groupon bucks were issued as a courtesy to the situation where you were unable to use the promo code. It's technically impossible to convert the Groupon bucks as a credit to your credit card.Hope this clarifies the situation. Please feel free to ask, if you have any other concerns."While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: Because your Groupon Goods order was older than two hours when you contacted us, we aren’t able to stop your...

order from going out. However, your order is eligible for free returns so when it arrives, you can send the item back for a full refund if you still wish to do so.I’ve also emailed you directly from [redacted] via Ticket [redacted] please reply to me there if you have any further questions.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:Again the business fail to recognize that the fine print can NOT change/supersede the original offer (this is shown is many court rulings)And even the customer support (see below) states the incorrect fact that the fine print supersedes the offer > it is the other way around as if the main offer and the fine print are contradictory the main offer stands. 
[redacted] Sep 20, 10:23 AM CDT:For future purchases, please keep in mind that Groupon's Fine Print section supersedes all other information provided on the deal page. More information regarding our terms and conditions can be found on the Groupon FAQ page, https://www.groupon.com/faq.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We issued you $88.00 in Groupon Bucks...

for this issue on 11/14/2016. You have since spent all of these Bucks.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10991508, and find that this resolution is satisfactory to me.
Sincerely,
Christine [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I responded to you a moment ago via email from [redacted].Regarding your complaint: Refund status issuesI wasn't able to locate your Groupon account under the email you provided to the Revdex.com. I’ve requested...

more specific information in my direct email to you. Please reply to me via support ticket[redacted] and I will be able to investigate further.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support Groupon Customer Support

I asked groupon to change the price as I noticed that the price on the company's website states $89. I waited long enough, but Groupon neglected not change the price on groupon website. Now they claim that it is temporary price discount. Three months is not temporary. Even now, it is only $90 on the company's website.Please refund my money in original payment form, not groupon since I notified the price discrepancy in January and company failed to change the price and lying to all the customer on their website.    Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm really sorry for the trouble and I...

appreciate your understanding. I've just issued a $76 refund in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Thanks for your email, and I apologize for...

any trouble. It looks like this has already been taken care of and one of our Supervisor responsed to your email on 11/28/2017 addressing your issue. If you need any additional help, please let me know.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]. I responded to you a moment ago via email from [redacted]@groupon.com. I responded to you a moment ago via email from [redacted]@groupon.com.In ticket [redacted], it was stated:"When you first booked this Getaway, we processed your payment and send it to the hotel. Because the booking was made past the the cancellation deadline, this trip was non-refundable. In cases like this, if the hotel is willing to authorize an exception to their stated cancellation policy, we can issue a refund.We reached out to the business on your behalf on October 30, to see if an exception could be made, but weren't able to get approval from the property to cancel this booking. I understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways deals."Regarding your complaint: While I absolutely understand your frustration, we are unable to issue a refund or credit for the original booking you submitted. We did, in fact, reach out to the hotel directly to see if they would approve canceling your reservation as an exception to their policy. Please note that Groupon does not impose the cancellation policies for Groupon Getaways deals, and I'm afraid we've done all we can do at this point.I am sorry that I wasn't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted] 
**ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted].Regarding your complaint, per the email sent to you from  [redacted]...

on 11/4, we have cancelled your order and refunded your payment in full to your credit card.I’ve provided more specific details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:
You rejected the refund through our financial institution.  I will not be using Groupon again.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]I'm sorry for the trouble with this purchase. I've checked your...

account and can confirm that a refund has already been processed to your credit card. Please allow up to 10 business days for your refund to appear on your statement.I’ve provided more specific details in my direct email to you. If you have any additional questions, please reply to me there, via ticket #[redacted]Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket #[redacted]Regarding your complaint: I'm sorry for any ongoing frustration.  Per your request, this refund has been converted to your original form of payment.  As is standard with all refunds to a credit card, please allow up to 10 days for the funds to fully show on your account.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding.Regards, [redacted]Manager, Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: First off, our apologies for the...

frustrating experience, as this is never the experience that we want our customers to have. We are currently working with the merchant to prevent this from happening in the future.I see that you were refunded back to your original form of payment on 02/03/18. It can take up to 10 business days for that credit to post back to your statement. You should have received your refund by now, but if not, definitely let us know.I've also added $15 in Groupon Bucks to your account to help make up for the trouble. This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase (except Market Pick deals). If you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.Our apologies again for the inconvenience. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me through the direct email from Groupon.Kind regards,[redacted] ManagerGroupon Customer Support

Complaint: 12679371
I am rejecting this response because: they did not take any further actions or provide new information. The bottom line is that they sold me a product that did not meet the advertised specifications, and they continue to sell that same product. The product never worked as advertised.
Sincerely,
Pat [redacted]