Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I'm so sorry to hear that the...

Certified Round Diamond Pendant was purchased twice. It looks like you called in after submitting this request to the Revdex.com, and we were able to resolve the issue.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I want a refund on my credit card. I purchased a service that was unavailable for use. I expect to get my money back in full. I do not want "Groupon bucks." This will not be resolved until I have been credited on my credit card for the money I am out as a result of Groupon. 
Sincerely,
[redacted]

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: Refund for "Standup Show for Two or...

Four, Plus Two or Four Tickets to Future Show at Pittsburgh Improv (Up to 80% Off)".I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, 
[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: Groupon is sinking that the other account is mine when it is my mom's. She is listed there as the [redacted] address. It is clear and evident to me why Groupon has such a poor eating from customers on the Revdex.com website and anywhere else I see reviews.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I would first like to apologize for...

the mishap when attempting to redeem your vouchers at [redacted] I do see that you have since been refunded in full back to your original form of payment on August 18, 2017. Once again, I apologize that it has taken so long to find a resolution for you, but I am happy to see that we have.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I am still not receiving what I paid for. I bought a groupon for a discounted product, now that the Groupon has expired, I know how to purchase the product at the regular price in order to be able to use the money that I spent on the groupon. Further, no where does it say that I have to use the expired groupon for exact what I purchased it for originally. I purchased a groupon for four photobooks, in order to get the money I paid for the groupon, I know have to purchase for photobooks at the regular price. Not only that but even though it is no longer a traditional groupon, but a credit, it is still treated as a groupon and therefore I can not use it in combination with another coupon or discount. How is that far to me? Groupon got their portion of my purchase as well as the business, but I am now out that money unless I want to pay 3-4 times what I paid for the groupon just to get what I paid for. I think it's a very scammy, scheming, underhanded policy, that is ill worded at best.
 
Sincerely,
[redacted]

Mr. [redacted],I apologize for any frustration that may have occurred.I saw where a Goods Specialist had been in contact in November to explain that we won't be able to issue a refund.For further elaboration, I've notified a representative that will be in contact with you.Regards,Andrew *.ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I have also spoken to representatives who have assisted me in resolving the issue. 
Sincerely,
[redacted]

Hey Ann,Thank you for reaching out to us again through the Revdex.com.I've notified the manager originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew C.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I responded to you a moment ago via email from [redacted]Unfortunately, I wasn't able to locate an account with the email you provided, [redacted]  If you could please provide me with the email...

associated with your Groupon account, I'd be happy to look into this for you. Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi Cheryl,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding. Regards, Alexandria *ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I apologize for any inconvenience and all the back and fourth...

regarding the status of this refund. I've double-checked your account and can confirm that this order was refunded in full on 5/17/17 to the original form of payment. Typically, refunds post to bank statements within 10 business days. The refund should show in your account by now, but if it doesn't, I've provided the Acquirer Reference Number (ARN) for this refund in my direct email to you, which is the confirmation number created by the card processor when they successfully transferred the funds back to your card. Please contact your financial institution's claims department with this information so that they can retrieve your funds.My apologies for the inconvenience. Please let me know if there's anything else I can help you with.I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there, via ticket #[redacted].Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: We were unable to locate this purchase...

using the email address you have provided. Please reply to the email we just sent requesting this information.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Since this charge has been disputed with...

your financial institution, you will need to speak with them.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]groupon.com.Regarding your complaint: I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding. Regards,  [redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] on April 28th in ticket [redacted]In this response, it was stated:"Regarding your refund request for order # [redacted] ;I'm really sorry for the trouble. However, I'm not able to issue a refund for your expired voucher. We have reached out to the business and got a confirmation that they are honoring the expired vouchers as advertised."I'm afraid I must reiterate this information. While you may find a dispute with 15 classes versus a month of classes, the merchant is still honoring for the dollar value you paid for the Groupon toward a package they currently offer.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint in regards to the purchase of 3 tickets for...

[redacted] the Show: [redacted] Experience in Louisville, I am showing that you have been refunded via a dispute that you filed with your credit card company. The refund was issued 12/14/2017.I am showing that you were denied a refund because all GrouponLive event deals are a final sale unless the Fine Print states otherwise. In this case, the fine print states, refundable only on the day of purchase and I am showing that you contacted us the day after.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hey Suzanne, Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your...

understanding.Regards,Andrew *.ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:This is not the resolution that I asked for. I am still out of $50 And I never received a call back as requested. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me provided that there is appropriate follow through.
Sincerely,
[redacted]