Groupon, Inc.

Hi [redacted]Thanks for reaching out to us through Revdex.com.  I have reviewed your correspondence with our representative and I apologize for any confusion.I am very sorry that there was delay in providing resolution to your issue l see that your refund as been processed to you on 07/27/2017...

for $201 to your [redacted]We want to give our customer's best experience  in all our deals with best offer.  I sincerely take this opportunity to apologize that we are not able to help in this deal.Hope this clarifies. Please feel free to ask, if you have any other concerns.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: A full refund of $31 was issued on 4/19/17 in the form of Groupon Bucks. Those Groupon Bucks were then used on subsequent purchases. As you have used those funds on later Groupons, we are unable to refund your original form of payment. However, I must reiterate, that $31 spent for this Groupon was refunded internally and since depleted.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 6, 2015/08/20) */
Contact Name and Title:[redacted]
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry...

for the trouble.
Sorry for the trouble you've had with this Groupon. After the expiration date printed on your Groupon, its promotional value expires, but you can still redeem it at the merchant for the amount paid towards the goods or services listed on the Groupon. This is listed on our website under terms and conditions and under the FAQs.
To make this right, I can issue you $22 in Groupon Bucks as a one time exception. This credit is available for you to use immediately and will expire in 180 days.

Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.
Regards,
[redacted]
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (2000, 8, 2015/08/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.I’ve provided more specific instructions in my direct email to you....

If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint: Your account is no longer active and...

requesting confirmation of your orders status.For the safety and security of Groupon, we often review accounts for potential risks. Upon reviewing your account, we encountered a violation of our Terms of Service and closed the account. This decision cannot be appealed.I can confirm that the purchase attempt on 7/14 for [redacted] Camera was not successful and the credit card used to make that purchase was never charged.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I would like to apologize for any inconvenience that this issue may...

have caused you. Looking into your account, I see that you have since been refunded for Custom [redacted] Eye Surgery for One or Both Eyes at The [redacted] Vision Institute. The full amount was issued back to you. Once again I'd like to apologize for this mishap and am happy to know that a resolution was made.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.

Revdex.com:Thank you again for your help in...

resolving this matter. I truly believe that Groupon would not have acted on my request without your intervention.
I have reviewed the response made by the business in reference to complaint ID [redacted]. While I am not completely satisfied with the resolution - a full refund should have been issued to the original form of payment - my credit card (I am not sure why they have their policies if they don't follow them), I am very happy that I can put the whole issue behind me. 
I have used the Groupon Bucks they issued, since I had no other choice, but I can promise that I will NEVER, EVER use Groupon again and I will warn all my friends about their lack of respect for customers, so they don't have to go through the same process I did. Best regards,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: You were refunded in full to Groupon...

Bucks on February 7, 2017. You have since spent most of those Bucks.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

I'm really sorry for any trouble this has caused. I've just issued you a refund of $84.79 back to your [redacted] ending in [redacted] Please allow up to 10 business days for this to be reflected on your statement.Thanks for using Groupon. Please let me know if there is anything else I can do for...

you.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: [redacted] has responded to a claim made by [redacted]. I would like a response to the claim that I submitted. I cannot answer for [redacted]. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:I sent further information to Groupon per there request. A copy is listed below. This complaint is ongoing. Thank you for your reply. Here is the information you requested:CC # Last [redacted]Purchase date- 7/7/16Cardholder name- [redacted]Name of business featured-? [redacted] ConcertThe city from which it was purchased- Portland ORTotal Price Paid- $280.00Email for purchase- [redacted]Thanks and I hope we can resolve this soon.[redacted]

Complaint[redacted]
I am rejecting this response because:
I do not want Groupon bucks. I no longer wish to do any business with Groupon. Therefore, Groupon bucks are of no value to me.  I want a full refund to the card that was used.  
Sincerely,
[redacted]

Hello Lisa,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint.I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Diwakar *ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, first I would like to apologize for the delay in our response to your query. I had investigated into the issue...

further and I've just issued you a full refund to the card ending in [redacted] and removed this Groupon from your account. Please allow up to 10 business days for this refund to be reflected on your statement.For your reference, you can return the item for a full refund within 14 days of delivery by heading to your My Groupons page at http://www.groupon.com/mygroupons. Once you find the purchase you want to return, click "View Details" and then "Return Package," found directly above the the "Track Package" button. If your item is eligible for a return, just follow the on-screen instructions to fill in your details and print a prepaid mailing label.Thank you for your understanding.Regards,[redacted]Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We were recently notified by your...

financial institution that a dispute had been issued against a purchase you made. We have to let the process of the dispute run its course. Instead of resolving the issue with us, you should work with your financial institution directly to discuss a resolution.We're always here to help you redeem your Groupons, so if you have any problems with a purchase in the future, please let us know first so we can try to resolve the issue for you. You can reach us at www.groupon.com/[redacted].I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] ManagerGroupon Customer [redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,[redacted]...

**ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It appears that this was already...

handled with a trade-in on 6/09/17.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: After 3 days from purchase, we only issue refunds if there is an unresolvable issue with the business. If you are no longer interested in getting scheduled, you also have the option to give this Groupon to a friend or family member to use instead (unless the Fine Print states otherwise).As stated previously, we would be more than happy to issue a trade-in for this order. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com  via Ticket [redacted].Regarding your complaint: It...

looks like a refund was issued back to your original form of payment through [redacted] on May 26.I apologize again for the trouble, and please let me know if I can do anything else for you by replying ty my direct email.Regards,  
[redacted]ManagerGroupon Customer SupportTell us why here...