Groupon, Inc. Reviews (5315)
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Address: 600 W Chicago Ave Ste 400, Chicago, Illinois, United States, 60654-2067
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Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Our Resolutions Team was recently able to...
confirm that [redacted] Pizza & Pub has closed. We're in the process of notifying our other customers, but I want to make sure you're taken care of today.I've just issued a $10 refund in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Hi [redacted]Thanks for your patience!We've been in touch with our contact at the business and gave them your information. They should be reaching out to you within 3 business days.If you don't hear from anyone at the business in the next few days, please let me know.Regards,[redacted]CS ManagerGroupon Customer Support
Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I apologize again for any frustration.To...
ensure that customers receive their products as soon as possible, our warehouses begin processing orders right away, which is why the window to cancel or edit orders is only two hours. I've checked your records and can confirm that these 5 orders were shipped on 11/27/2016 and 11/28/2016.According to your tracking numbers, it appears the products were delivered on 1st and 5th of Dec 2016.If you're still unable to locate your package, contact the shipping service. They may be able to provide you with a signature confirmation or more specific details regarding your package's delivery. For your reference, the shipping address for your order is:[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support
Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm sorry for the trouble you had...
redeeming the carpet cleaning deal you purchased. Given the circumstances, we've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]
Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I would like first like to apologize for...
the trouble you've had in redeeming your Groupon voucher at [redacted] Pizza. Our intention is to connect our customers with quality experiences. I apologize that this visit was not a reflection of that. I have since refunded you in full $6.00 back Groupon Bucks, which is how this was purchased. These Bucks will not expire.In regards to the voucher for Brazilian Hair Straightening Treatment and Haircut at [redacted] Hair Studio, we are unable to refund anything after 3 days of purchase. As you mentioned, the Fine Print does state that the promotional value does expire after 120 days of purchase, but the amount that you paid can still be used towards the same service at the salon. I do apologize if this is an inconvenience for you, however I see that we were able to refund this purchase to Groupon Bucks, which can be used to purchase anything on Groupon. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support
Initial Business Response /* (1000, 6, 2015/07/28) */
Contact Name and Title:[redacted] Manager
Contact Email: [email protected]
Hi [redacted]
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble....
According to our records, it looks as though this issue was resolved by a manager,[redacted] from our Customer Support Dept. on 7/14/15.
Again I truly apologize for any inconvenience you have had regarding your Groupon order but we do appreciate your feedback.
Thank you for your patience and please let me know if you have any other questions.
Regards,
[redacted]
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (2000, 8, 2015/07/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including the thread my my colleague [redacted] on February 21st.Regarding your complaint: In ticket [redacted] stated the following that we would offer this exception refund to Groupon Bucks.I understand that you would like this refund to go back to your original form of payment. I have just now converted this refund to go back to your credit card. Please allow up to 10 business days for that refund to fully post.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support
Hi Leora,Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. I've unsubscribed this email address. You will stop receiving Groupon promotional emails within 72 hours.Please keep in mind that in the...
future, you may receive transactional emails regarding purchases made through your account and important business announcements that could affect your rights as a customer. You may receive an email if we update our privacy statement or our terms of service. You will also receive any emails that you request in the future if you re-subscribe or if you sign up to receive email relating to a new Groupon product or service.Please let me know if you have any further questions. Regards, Bethany MManagerGroupon Customer Support
Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for any frustration, and for all the back and forth.I'm sorry again for the trouble, and we appreciate your feedback. In...
circumstances like this, we typically need to reach out to the business before issuing a refund. We want to make sure we've done all we can to resolve the issue directly with the business and help you redeem your Groupon as originally intended.However, since you are a new customer and we do want to make sure you have the best experience, I am able to offer a one time exception in this case.A refund of $114.00 will be issued to your original payment method shortly. You will get an email confirmation of your refund within 24 hours. Although it can take up to 10 business days for this refund to be reflected on your statement, it should appear much sooner.Please let me know if there's anything else I can do for you.Thanks![redacted]SupervisorGroupon Customer Support
Hello [redacted]As already stated multiple times, we have honored your request to delete your account, remove all billing information and personal information, and have unsubscribed you from any emails.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. Per your own request, and due to the nature of your inappropriate comments made to our staff, we will no longer reply to any inquiries. I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support
Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I've forwarded your issue to a Getaways...
specialist for further review. Please stay tuned for an update via email.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support
Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint, I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support
Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Our good team have contacted you on...
requesting details on the tracking number and the receipt number of the return labels. This will help us in identifying your returned orders and assist you further.In the future, please do not photocopy this label or use for alternative orders.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]
Complaint: [redacted]
I am rejecting this response because: Haven't received a response. Thanks for looking into the matter as of 11/29/2015, roughly a month later. I was looking forward to a "personal" update but haven't received any word via email as of yet.
Sincerely,
[redacted]
Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint on the issues with your Groupon account:I’ve...
provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]
Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for any frustration, and for all the back and forth.I responded to you a moment ago via email from...
[redacted]@groupon.com.Regarding your complaint: Because this Groupon expired so long ago, typically, we are not able to issue a credit card refund. For situations like this, we typically can only offer a credit in Groupon Bucks to help make up for any trouble.Given the circumstances, I am able to offer a one time exception in this case. I've just canceled your purchase and issued a full refund to your credit card. Although it can take up to 10 business days for this refund to be reflected on your statement, it should appear much sooner.While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.I’ve provided this information in my direct email to you. If you have any additional questions, please reply to me there.Regards,[redacted]SupervisorGroupon Customer Support
Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint. I’ve provided more specific instructions...
in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support
Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Unfortunately, we published incorrect...
rates for the [redacted] Resort Atlantic City deal.As a result, we have canceled your purchase and issued a full refund to your original form of payment. If you purchased with a credit or debit card, it can take up to 10 business days for the refund to appear on your statement.We regret that this occurred and will do our best to ensure that it doesn't happen again. For the inconvenience you were issued a promo code and 100.00 in Groupon Bucks.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]
Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm very sorry for any trouble you have...
had. I realize how frustrating a situation like this can be.After three days from the purchase date, we typically need to reach out to the business before offering a Trade In credit or refund. We want to make sure we've done all we can to resolve the issue directly with the business and help you redeem your Groupon as originally intended.With that said, I understand that this has been a frustrating experience, so I would like to offer you the opportunity to take advantage of Trade In.I have gone ahead and enabled Trade In. You can exchange your voucher any time for an equal value of Groupon Bucks and put those Bucks toward a new voucher right away.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer Support