Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: I just issued a full refund back to the...

credit card you used for this purchase instead. Please allow up to 10 business days for this to be reflected on your statement. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I'm very sorry for the trouble you've...

experienced trying to redeem this Groupon, and I can absolutely understand your frustration. Unfortunately, as the [redacted] Gift card deal is no longer available, I am unable to provide a new [redacted] Gift card.Because you had such a poor experience, I've just issued $10 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint about your purchase for the 2 tickets...

for the [redacted] NRG Arena Houston, on January 26. Unfortunately, we are unable to issue a refund for deals marked as final sale.In addition, I am showing that we were notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Groupon for [redacted] NRG Arena Houston. We recommend reaching back out to your financial institution directly to discuss a resolution.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint: I've processed a full refund of $174.40 to...

your credit card. You should see the refund in your bank statement within the next 10 business days.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. Regarding your [redacted] Massage Center voucher order made on...

09/21/2017: We only offer refunds within three days of purchase for Local deals due to our return policy. After three days from purchase, Local deals are final sale and can only be refunded if the business is unable to provide the services offered in the deal. Based on the information you've related in your complaint, your order is eligible to be refunded since the merchant was reported as unresponsive and not able to provide the services to you. The first contact we received from you citing issues with the business was on 11/24/17, via customer [redacted] ticket [redacted]. Since it as relayed at that time that you were having trouble reaching the business and no longer interested in using the voucher, the refund request was approved and sent along to our Account Specialist Team to process your refund. This was halted however when we were notified that you initiated a dispute for the order that was to be refunded by Groupon. Once a dispute is filed we normally recommend reaching back out to your financial institution directly, instead of working with us, to discuss a resolution and would advise to let that process run its course. Please keep in mind for future reference, that once a dispute is filed Groupon will no longer be able to assist with any refund discussion for the order in question at that time. Initiating charge-backs for non-fraudulent purchases in your account may result in the account being deactivated in accordance with our terms of service. Our Customer [redacted] department is always here to help you redeem your Groupons, and we like to try resolving any issues you may have before including anyone else in the process. If ever you're having any difficulty like this again and would like us to reach out to a business on your behalf, please feel free to ask us first before involving a third party. We're always here to help. Since the dispute process has since been settled and the funds were awarded back to Groupon, we can proceed again according to our policies and procedures. I've just removed this Groupon from your account and issued a full refund to your original method of payment. Please allow up to 10 business days for this to appear on your statement in the amount of $128.00. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me; however, I am very disappointed that it took my having to file a complain witht Revdex.com to get a resolution.  Thank you, Revdex.com. I appreciate your hard work.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Sorry for any trouble! I can confirm...

that your refund processed successfully on 04/26/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was issued as Groupon Bucks, the credit is available immediately in your account. There's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.com. They apply automatically to purchases on our site until they run out. You can see your current balance in the top right corner of the page when signed into your account at [redacted]I apologize for any confusion, and I hope this clears everything up. Please let me know if you have any other questions.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello Sarah,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected]’ve provided more specific instructions in my direct email to...

you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Diwakar SManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I am saddened that [redacted] Resort did not issue and refund and Groupon had to out of their own cost.  I am happy things worked out. Thank you for your assistance.  
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted] replied your inquiries and issued $15 credit for the inconvenience. For reference:"Hi [redacted]Thanks for your response, I apologize for any inconvenience.To help make this right, we’ve issued you $15.00 in Groupon Bucks. This credit is available for you to use immediately and will expire in 180 days.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.Regards,[redacted]Manager Groupon Customer Support"Additionally, [redacted] honored your further request to have your billing information removed from your account. It appears your requests have already been honored, but let us know if you have further questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello S,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I'm so sorry for any frustration! We sent an...

email on 8/4/2016 to all customers who purchased this Groupon. I've copied the original email below in case you are unable to locate it:We have some bad news: Hideaway Golf Center has closed. We know—we're disappointed too. If you haven't had an opportunity to redeem your Groupon, we want to get your money back to you as soon as possible.If you haven't viewed your Groupon voucher yet, here's how to get a refund: • Go to www.groupon.com/mygroupons and sign into your Groupon account from a computer.• Click "Claim Refund."You can choose a refund to the form of payment you originally used, or to your Groupon account so you can use that money toward future purchases. Remember to use a computer because you won't be able to claim your refund from the mobile website or app.If you're unable to claim a refund by following these instructions, you might have already viewed your Groupon but not redeemed it. If that's the case, please contact us atwww.groupon.com/support and we'll help you out. The sooner we hear from you, the better we can assist.We really appreciate your understanding and apologize for any inconvenience this may cause. If you have any questions about this, please feel free to let us know.Regards,Groupon Customer SupportThank you for reaching out to us! At this time, I want to confirm your refund processed successfully on 8/7/2016 to the card ending in [redacted]. It should appear on your statement as a refund from Groupon, Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Again, I apologize for any frustration or confusion this may have caused. Please don’t hesitate to let me know if there’s anything else I can do.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding. Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm very sorry for the confusion. I checked...

your order and see that we've already canceled this order and issued $30 in Groupon Bucks to your account on 11/25/2016. This credit is available in your Groupon bucks account. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support”

Hi [redacted]
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.
We never intend to upset our subscribers, and we genuinely appreciate your thoughts. I'll make sure that your opinion is communicated...

to the appropriate channels.
It appears that our Customer Support Representative, Stephen, contacted you on 10/17 to explain how to customize your profile to filter the kind of Groupons that deals you receive from Groupon. I hope that helps!
Again, I apologize if we've offended you and appreciate you reaching out.
Regards,
[redacted]
Manager
Groupon Customer Support

Hi [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,[redacted]...

TManagerGroupon Customer Support

Hi Angie,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding. Regards, Megan *ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your refund request for order# [redacted];I’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted] I believe that was a typo in my original message to you.  There were no additional instructions needed to provide to you, and this issue is resolved. [redacted]ManagerGroupon Customer Support