Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted], it was stated:"Hi [redacted]My name is [redacted] M and I am a manager here at Groupon. I am reaching out regarding a recent complaint you filed with the Revdex.com.Thanks for your patience, and we're sorry again that this Groupon Getaways reservation didn't work out for you.I understand that there was confusion on where your reservation of 12/24-12/25 for [redacted] Ocean Club was made. You placed the order in your [redacted]@gmail.com account and not on your [redacted]@yahoo.com which had been deactivated.The booking was made on 12/21. On 12/23/17 you reached out to us via chat from you [redacted]@gmail.com account requesting a refund. We unfortunately had to deny the refund due to the fine print stating "11-day cancellation notice required prior to check-in or reservation is non-refundable; reservations made within cancellation window are non-refundable."I'm really sorry about this situation. If there is something else I can assist with, I'm happy to help.Regards,[redacted] MManagerGroupon Customer [redacted]"Regarding your rejection: Thanks for your patience, and we're sorry again that this Groupon Getaways reservation isn't going to work out for you.When you book through Groupon, we process your payment and send it to the hotel. If the hotel is willing to authorize an exception to their stated cancellation policy, we can issue a refund.We did reach out to the business on your behalf, but weren't able to get approval from the property to cancel your booking as an exception. I understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways deals, and I'm afraid we've done all we can do at this point. The refund approval comes down to the hotel's policy and we have been denied that option as a resolution.I do apologize we are unable to give you a call however, if you would like to speak someone, we request you visit us at https://www.groupon.com/customer_[redacted]#contact-us to request a call back for further assistance. This call back option will be available from 8:00 AM to 6:00 PM (CST) Monday to Friday.These are the steps to request a call from Groupon:• Sign into your account at www.groupon.com. • Click the 'HELP' button in the top right corner of the page. (https://www.groupon.com/customer_[redacted]#select-issue) • Please choose the order or the issue you want to address and click continue. (If it is a general issue please click continue without selecting an order.) • You would be able to view the "Request a Call" tab just below the live chat box. • Click the word and fill in the details and submit as "Talk to Groupon".I'm really sorry about this situation. If there is something else I can assist with, I'm happy to help. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Regards,
[redacted]ManagerGroupon Customer [redacted]

Hey Wesley,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,Andrew...

*.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email froms[redacted]Regarding your complaint: I see that we have processed a full refund for...

you. I have also included the contact information of the business to get more information about the package.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
The issue I had was not with purchasing good to be shipped to me, it was purchasing events for example I was in Miami for a week and wanted to purchase a Groupon to go paddleboarding that week in Miami and another for a spa day however when entering my credit card it would not accept my address of PR to purchase these services,  my card is a normal visa not international and I could not do any activities in the area I was temporarily because of the options when entering my info. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I'm able to go ahead and make a one-time exception in this case....

I've just canceled this order and issued a refund of $29 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It looks like this has already been taken...

care of and we have issued a refund of $50 in the form of Groupon bucks to your account for this purchase, but if you need any additional help, please let me know. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I was issued a refund for the purchase price.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific instructions in...

my direct email to you in the ticket #[redacted]. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your refund request for order # [redacted]I’ve provided...

more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I am very disappointed that it came to this and that due to delay I had to gift the Groupon to someone else as I will be unable to use. Groupon should really modify their return policy.
Sincerely,
[redacted] MD

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any trouble with this Groupon...

Stores purchase. But I can confirm that your refund of $30.41 was processed successfully on 06/07/2017 to the paying card, it should appear on your statement as a refund from Groupon, Inc. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerCustomer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I noticed your sister hasn't viewed your voucher yet. "Online only" Groupons, like this one, require online...

redemption. The recipient needs to visit the website listed on your Groupon voucher to complete redemption.For your convenience, I'm  including the redemption instructions and code below.Pull up your Groupon.Visit [redacted]Select desired wines and click "Add to Cart."Click "Check Out".Provide billing, shipping, and payment info.Enter the redemption code located in the center of your Groupon into the "Have a Groupon" field, click "Apply", then click "Continue & Review".Please allow 3-4 business days for your item(s) to be shipped by Wine Insiders.Code: [redacted]Please request the recipient to copy and paste the code given above.Unfortunately, we don't have administrative access to the business' website. If your sister has followed these instructions and continue to have trouble with their system, please contact the business directly at [redacted].If she has already followed the redemption instructions and still having issues, please provide us your phone number, the phone number of the recipient and the email address of the recipient so that we can help you further with this by contacting the merchant.If you've done all of this and still can’t use your Groupon, let us know and we’ll investigate.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: a return mailing label will be...

provided.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:Sorry for the trouble!For the safety and security of Groupon, we often review accounts for potential risks....

Upon reviewing your account, as well as the disputes you have initiated with your financial institution against our company, we have made the decision to deactivate your account. This decision cannot be appealed.I'm so sorry for the trouble you've experienced. Additionally, we have removed the credit card information on file in your account.If you have additional questions about our Terms of Use, you can read them by going to www.groupon.com/terms.[redacted]SupervisorGroupon Customer SupportTell us why here...

Hi [redacted] Per ticket [redacted], my colleague [redacted] has already reached out and resolved this issue. Thank you, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thanks again for reaching out to us through the Revdex.com. I've reviewed previous correspondence regarding your issue and responded to you a moment ago via email from [redacted]Regarding your complaint: It looks like you were able to gain access to your account, as mentioned in your reply to [redacted] in Ticket [redacted]. He also attached a PDF of your [redacted] voucher that has a link to the [redacted] redemption webpage. You should be able to open the PDF and complete the [redacted] redemption process.I attached the same PDF in my email to you, so feel free to reply directly to it if you have any additional questions.I apologize again for the trouble.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: Refund Or Exchange IssuesI see that...

this has already been traded in for Groupon bucks.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted], it was stated:"Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted], it was stated:"It sounds like the restaurant you visited to redeem was only able to honor $25 of the $100. On the page where you made this purchase, we included information as well as a link to explain that the $100 gift card could be redeemed with various restaurants for a total of $100 and that different restaurants may only have gift cards available in certain denominations and minimum spend requirements. You can view this information on the original screen where you made this purchase, http://www.groupon.com/deals/ultimate-date-night-600."Regarding your complaint: I absolutely understand your frustration and apologize for the confusion. Unfortunately, we do not have administrative access to Restaurant.com's website and are unable to alter the spending limitations they have set on their end. Fortunately, even if you've only spent a portion of your $100 so far, the remaining credit can be used towards other restaurants available on their website.I am sorry that I wasn't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance.Thank you for your understanding. If you have any further questions, please reply directly to this email.Regards,[redacted]ManagerGroupon Customer Support"Regarding your rejection: I'm sorry for any confusion. I've reviewed your request, but will not be able to issue a refund because your voucher is final sale.This information is listed in the Fine Print, which can be found on your voucher and the page where you originally purchased this deal, https://www.groupon.com/deals/ultimate-date-night-600. Additionally, the instructions to redeem the Restaurant.com portion of the deal is listed in the instructions. I have included the link for Restaurant.com for your reference. https://www.restaurant.com/theidealmeal?prti=5177&hbv=hb_dine.re...⇄ the details and exclusions for a restaurant will be listed on their site.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support