Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: The email address with which you've made your Revdex.com complaint, [redacted], is not associated with a Groupon account.As stated by my colleague [redacted] in ticket [redacted]:"I wasn't able to find your purchase or any recent contacts using this email address. Could you have used an account associated with another email address to make the purchase?"You mention multiple contacts to us in your initial complaint, but the only contact I see associated with this email address is the one [redacted] in the ticket above. In your initial complaint with Revdex.com, you state that you are dissatisfied with our service. However, we are unable to assist or provide better service if you do not provide us with the information for the account, or any context of the issue.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance.If you'd like to provide me with the information requested, I will be happy to assist. Please reply directly to me response from Grouponsupport.com.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for the trouble with your...

[redacted] Groupon. I understand this was a mistaken purchase. Sometimes customers accidentally make purchases using the Groupon mobile app on their phone.I’ve reviewed your request for a refund, but unfortunately, this Groupon is non-refundable. Please be aware that due to our return policy, we can only offer refunds within three days of purchase for Local deals.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]In ticket [redacted], it was stated:"Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: we did reach out to the hotel to request an exception to their cancellation policy with your complaint. Unfortunately we were not granted an exception and weren't able to refund or partially refund your booking. We did not advise that you would be granted a refund after you had checked out with the hotel. We're not able to request a refund exception from the hotel until you have checked out of your stay, so we advised to let us know your checkout details when you had finished your stay so we could request a refund from the hotel if they weren't able to accommodate you.In regards to the extra fees, we did include in the fine print of this deal the following information:-$49 plus tax non-refundable damage waiver fee, $85 plus tax (one-bedroom units) or $105 plus tax (two-bedroom units) cleaning fee, and $10 plus tax fee per vehicle collected at check-in-13.12% tax and 6% reservation fee added at purchase.If there's anything else we can look into for you, please let me know here.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support"Within this same ticket, upon a further reply from you, [redacted] stated:"I am sorry that I wasn't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases (if you choose to make them). However, I am not able to assist any further with your particular request and we consider this issue resolved."Regarding your rejection: At the time of purchase, these fees were listed on the deal page for the Getaways package. I can completely understand your frustration in this matter, but I must reiterate the previous replies that a full or partial refund is not possible for this purchase.However, as you're a new customer of ours, I truly do apologize for the inconvenience, and sincerely with this hadn't been your first experience. I know this is not the desired outcome, but I have issued $50 in Groupon Bucks to your account. This is issued as a sign of good faith that we don't ever want our customers to have a negative experience of this nature. Groupon Bucks apply automatically to any future purchases until the amount is completely spent, and the value doesn't expire for 180 days.Again, I'm sorry we were unable to provide you with the outcome of a refund in this matter. If you have any other questions, please reply to me, and I'll be happy to answer them. However, at this point, this request is considered resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, we sincerely apologize for the...

trouble you were having scheduling this deal and the lack of follow-up from Groupon. In circumstances like this, we typically need to reach out to the business before issuing a refund. We want to make sure we've done all we can to resolve the issue directly with the business and help you redeem your Groupon as originally intended.  However, given the circumstances, I understand if you'd rather not wait for a resolution, and I want to make this right for you as soon as possible. I've just canceled your purchase and issued a refund of $41.00 to your credit card as well as $5.00 in Groupon Bucks. Although it can take up to 10 business days for this refund to be reflected on your statement, it should appear much sooner.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
In the response dated March 26, the business said they would have an account specialist 'follow up with you directly to elaborate on this issue'.As of today, March 29, I have not heard from an account specialist (or anyone else at the business). My account is still inactive, and the order I placed has not been fulfilled. 
Sincerely,
[redacted]

Hi [redacted],
I'm sorry for any misunderstanding. It's never our intention to mislead customers about the value of a deal.
Various retailers may list the same item at different prices, depending on where the item is being sold and who is selling it. When setting our own prices, we take into account...

the suggested price for that item on other reputable online retailers' sites, as well as the manufacturer's website when possible. There may be times when we're selling a Groupon-exclusive item, and in those cases, we do our best to find comparable items to guide our pricing.
Groupon's goal is to provide our customers with the best deals possible, both locally and online. Groupon Goods is no exception, and we stand behind our offers. If you aren't satisfied with the value of an item you buy from us, we happily accept returns within 14 days of delivery (unless the Fine Print indicates the item is final sale or non-returnable).
I hope this helps clarify things. Please let me know if there's anything else I can help you with.
Regards,
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: We cannot apologize enough for the...

problems you had trying to print your vouchers. Typically, after the day of your purchase, we are only able to issue refunds if the event has been canceled or rescheduled for a date that doesn’t work for you.However, because you were unable to access the tickets and make the showtime, I am able to make an exception and cancel your purchase. You are a loyal Groupon customer and we want to make this right. I've just canceled this order and issued a full refund back to the original method of payment.I’ve provided more specific instructions in my direct email to you (Ref. #[redacted]). If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Your Groupon Good order for the Golds...

Gym Treadmill Trainer is still within the delivery time frame indicated on the Fine Print and is scheduled to be delivered on time within the 12 business days from purchase date.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:I'm really sorry for the trouble you...

had in trying to redeem this groupon. I've just issued a $50 refund in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. I've been in communication with the relevant channels and am happy to...

report that we are able to get your issue sent directly to the vendor regarding the warranty on your order. Would you be able to provide me with answers to the following: • What is the best email address and phone number to reach you? • Do we have permission to share this information with the vendor? • What is the serial number/IMEI number on the device? Once we have more information about how you can be serviced under the warranty, we'll follow up with an update as quickly as possible. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I am passing this issue along to a manager...

from our merchant resolutions team and they will be following up with your shortly. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint. I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me...

there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I understand that there was confusion...

on where your reservation of 12/24-12/25 for Sands Ocean Club was made. You placed the order in your [redacted]@gmail.com account and not on your [redacted]@yahoo.com which had been deactivated. The purchase was made on 12/21. On 12/23/17 you reached out to us via chat from you [redacted]@gmail.com account requesting a refund. We unfortunately had to deny the refund due to the fine print stating "11-day cancellation notice required prior to check-in or reservation is non-refundable; reservations made within cancellation window are non-refundable."When you book through Groupon, we process your payment and send it to the hotel. If the hotel is willing to authorize an exception to their stated cancellation policy, we can issue a refund.We did reach out to the business on your behalf, but weren't able to get approval from the property to cancel your booking as an exception. I understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways deals, and I'm afraid we've done all we can do at this point.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello Sharon,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: I'm really sorry for the inconvenience...

caused!Order in account:I double-checked, and your "Kids Educational Touch Learning Smartphone - Black" Groupon for $9.94 has processed successfully and is safely in your [redacted]@gmail.com Groupon account.You can find your Groupons by heading to My Groupons on the mobile app or website. Don't have the mobile app? Download it here.Merchant name and shipping window:On the original screen where you made this purchase, http://www.groupon.com/deals/gs-kids-educational-touch-learning-smartphone, we included a Fine Print section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"This item is sold through the Groupon Store Fab Findz, operated by Fab Findz. Orders are typically delivered within 5-10 business days."Contacting merchant directly:Have you contacted the merchant? Because this deal is facilitated by a third-party merchant, they'll be able to help you resolve this situation more quickly.You can reach out to the merchant directly by visiting your http://www.groupon.com/mygroupons page and selecting View Details next to your order. From here you will be able to view your order details and contact the merchant.We ask that you give the merchant 72 hours to respond to your request. If you have any trouble getting in touch with them, please let us know.Thank you for your understanding.Regards,AriefManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I’ve provided more specific instructions in my direct email to...

you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com, Ticket [redacted] for reference.Sorry for any inconvenience. I was...

able to locate the purchase you were referencing on a different account under the name [redacted]. For security purposes, we are unable to modify anyone else's account without their direct consent. Please have the account owner of this Groupon log in using the email address associated with their Groupon at www.groupon.com/[redacted]. The sooner we hear from them, the better we can assist.Thanks for understanding. If there's anything else I can help with please reply to the email mentioned above directly.Regards,[redacted]SupervisorGroupon Customer [redacted]