Groupon, Inc.

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm very sorry for the inconvenience...

regarding your scuba Groupon in Key West. While the previous reps you spoke to were behaving consistently with our refund policy, I understand that it was still a frustrating situation.It appears that a refund for this purchase was issued in the form of Groupon Bucks for $135.00 on 10/31/16. After reviewing your account, I see that you've made a couple of purchases since then, and that balance has gone down after those transactions posted.To help ease some of the frustration here, I will be issuing you an additional $20 in Groupon Bucks. This credit is available for you to use immediately and will expire in 180 days.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding and patience.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I was contacted outside of the Revdex.com system in order to come to a resolution with Groupon. I had to point out several times their misleading advertising tactics in order to come to a conclusion with them. I also find it misleading of them to post this simple response instead of showing several days of back and forth of their customer service apologizing for me being confused for statements made in both email and phone conversations and basically blaming the consumer for their own misleading ads, because as one of their employees so a wrongly put it "we send out hundreds of emails and cannot be guarantee it is correct." I will keep in mind their view of advertising when choosing where to spend my money in the future.
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm really sorry for any trouble this has...

caused. I've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint:I'm very sorry for the trouble you've...

experienced. As requested, I've just issued you a $33 refund to your credit card used for making the purchase. Please allow up to 10 business days for this to be reflected on your statement. We appreciate you bringing this to our attention and we'll definitely use your valuable feedback.I apologize again for the troubling experience. Please do not hesitate to let me know if there is anything I can do for you.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. Regarding your complaint: It looks like this has already been taken...

care of as I see a full refund was issued to the cc ending in [redacted] on 07/14/2017. Please allow 1-10 business days to see this amount reflect on your statement in the amount of $12.00. If you need any additional help, please let me know. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I’ve also emailed you directly from [redacted] via Ticket # [redacted] please reply to me there if you have any further...

questions.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,[redacted]...

**ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted], it was stated:"Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I apologize for the confusion with the [redacted] eGift Card [redacted] advertisement. We send special promotions to selected subscribers periodically, so please be aware that this particular offer has specific purchasing guidelines. This deal is only valid for accounts associated with the email address where the deal was sent. If you have more than one Groupon account, you'll have to make sure you're signed in with the email address at which you received this deal in order to get the discount. If you're logged in with another email account the discount will not apply.To learn more about our this type of offer, check out our FAQ on invitation-only deals: https://www.groupon.com/faq#faqs:content-551We appreciate your feedback in regards to this advertisement.For the trouble and inconvenience, I've just issued $10 in Groupon Bucks to your account. This credit is available for you to use immediately and will expire in 180 days.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.Thank you for your understanding.Please let me know if you need assistance with anything else by replying directly to this message.Regards,[redacted]SupervisorGroupon Customer Support"Regarding your rejection: We send special invitation-only promotions to selected subscribers from time to time, and as stated in the deal terms only those specific recipients are eligible to purchase. Although you didn't receive an invitation for this particular deal, we regularly feature promotional campaigns, so be sure to keep an eye on your inbox for other offers!While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]groupon.com, Ticket [redacted] for reference. Please reply to that email directly...

if you have any further questions or concerns.I've checked your account and it appears that your Groupon was redeemed by the business on 01/28/2018. If this seems like it may be an error, please let me know and I'll gladly investigate this further.Sorry for the confusion,Regards,[redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for any trouble this...

caused. It looks like this has already been taken care of on 8/24/2017.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] Supervisor Groupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] While I have received the refund, the manner in which the issue was handled was totally unacceptable and I will never use Groupon again. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I can understand your frustration when...

you are not able to redeem your Groupon as intended. I apologize for our delay in resolving this matter for you. I've just canceled this order and issued $59 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.We appreciate you bringing this to our attention. We'll use your valuable feedback to evaluate the kinds of deals we offer and businesses we work with. I apologize again for any inconvenience. Please don't hesitate to let me know if there is anything else I can do for you. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello Kristen,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: I understand that you were attempting...

to enter promotional code SAVE20 during the checkout process to determine the discount for the Harlem Globetrotters Greensboro Coliseum Piedmont Triad tickets.When entering a promotional code during the checkout process, you would need to enter the code and press the button that says "Apply," which is located next to the box where the code is entered. If the "enter" button is pressed instead of the word "apply," the order will proceed and confirm because your credit card information is already preset on the checkout page unless you choose to change it. Whenever using the "enter" button during any checkout process, the function is a form of proceeding to the next page, which is likely how your order was confirmed.The promotional code SAVE20, as with all of our other promotions offered, had exclusions and a maximum discount that would apply. The terms of this promotion are: "Valid on 1 Local unit per transaction; max 3 uses. Max $50 disc. per deal. Ends 1/28 Exclusions apply; see gr.pn/promofaq." The promotional code was not valid on this purchase because it was only valid on Local deals. These were tickets for a Groupon Live event, which was not part of this promotional offer.In addition, all of our promotional codes are valid on one unit per transaction. This means that for a total purchase of 5 tickets, assuming the promotional offer was valid on this purchase, the discount would have applied to one ticket in the transaction, for a discount amount of $12.80.While we understand this purchase was accidental, the tickets were listed as Final Sale at the time of purchase and we are unable to issue a refund.In addition, since we were notified that a dispute had been filed for this purchase, once a dispute is filed Groupon will no longer be able to assist with any refund discussion for the order in question. We recommend reaching back out to your financial institution directly to discuss a resolution.However, you are still welcome to redeem your Groupons with the merchant or give it to a friend if you're unable to use it yourself. You can find your available Groupons by signing into your account at http://www.groupon.com/mygroupons.If you have any additional questions regarding our policy, you can find more information by heading to our website and viewing the links that I've provided below:https://www.groupon.com/groupon-promisehttps://www.groupon.com/pages/terms...⇄ you have any additional questions, please reply to me through the direct email from Groupon.Thank you for your understanding.Kind regards,Jen ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for the continued trouble you...

been having. Our merchant [redacted] team has reached out to you, and has scheduled a callback on 2/8/18 to address your concerns. please defer any further questions to the Merchant [redacted] team. The best way to get the help you need is to head to your Groupon Merchant Center at https://www.groupon.com/merchant/center. From here you can manage your account, see answers to Frequently Asked Questions, and redeem voucher codes.If you require further assistance, you can find the contact information for your account representatives by selecting the question mark icon at the top right corner of the screen in your Merchant Center. You can also contact our Merchant [redacted] team by email at merchant[redacted]@groupon.com.Again, I apologize for the confusion, but once you've reached out to our Merchant [redacted]ers, they'll get back to you shortly. Thanks for your understanding!Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any inconvenience. I'm happy to...

help, but I'll need some more details first. The email address provided does not correlate with any Groupon account.If you are calling regarding someone's account for security purposes, we are unable to modify anyone else's account without their direct consent. We must contain that consent on each call verbally and this cannot be noted on an account for future reference. As long as the purchase was made in an account with your name on it I am more than happy to look into this issue.If you could you please provide as much of the following information as possible.(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find your purchase and look into this issue. To expedite this process in the future, it's helpful if you include specific purchase details in your initial request.However, if the purchase is in another customer's account please have the purchaser of this Groupon log in using the email address associated with their Groupon at www.groupon.com/support. The sooner we hear from them, the better we can assist.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi Larrisa, Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding.Regards, Kelsey *ManagerGroupon Customer Support

Complaint: 11185901
I do not agree with the response to this claim, but will be contacting my credit card company. I believe that before someone card is automatically saved on an account with your company that you should make sure that you have that person permission. I gave authorization to Groupon for one charge and they automatically keep my card on file. I am very upset with your company and I have cancelled my account and have told all of my family and friends to cancel their accounts. I will not recommend anyone to use Groupon..
Sincerely,
Laguerra [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including ticket [redacted]In ticket [redacted], we stated:"Upon reviewing your account, we encountered a violation of our Terms of...

Service and closed the account for abusive language. This decision cannot be appealed.Please discontinue use of our website and our services immediately and note that we are preserving all rights to pursue further action -- should it be necessary -- to preserve the integrity of our program and the best interests of our company."Regarding your complaint: As we have already informed you, your account was deactivated. While any delivery issue that causes customer frustration is taken very seriously, we cannot accept abusive behavior toward our employees. All three orders on your account have been fully refunded. The $22 in expiring Groupon Bucks are not being refunded, as they were a courtesy issuance, and not the result of a refund to you in any way.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. Again, this decision to deactivate your account cannot be appealed, and we consider this matter solved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support