Groupon, Inc.

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I have resent the email that you should have received previously.I’ve provided more specific instructions in my direct email to you.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted],Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. I am reaching out to you directly to assist with your account.  We are very sorry for the delay and appreciate you...

patience.Regards, [redacted] MManagerGroupon Customer Support

Revdex.com:
Thank you for investigating this. In reference to complaint ID [redacted] Groupon has agreed to issue a refund, and I accept this outcome. Since the process took six weeks and involved countless phone calls, emails, and live chats with Groupon, and since they did not seem to take action until Revdex.com got involved, I likely will not do business with them anymore.
Sincerely,
[redacted]

Hello Jodi,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: Returned Product Refund InquiryI’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Kelsey RManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It looks like this has already been taken care of. [redacted] issued a refund back to the original form of payment on 8/28/2017. If you need any additional help, please let me know.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I apologize for the inconvenience in this...

issue. However, the Fine Print stated, in part, "Discount reflects Pirate's current ticket prices, which may change." Further, the Groupon refund policy states, in part, "For ticketed events, Groupon will not issue refunds after the day of purchase..." The business may offer other temporary discounts or change their standard pricing after the Groupon was featured. Unfortunately, Groupon cannot foresee or control these changes.Regardless, we have made an exception and I have issued $14.58 back to your [redacted] credit card ending in [redacted]. Please allow 10 days for this to reflect in your statement. We value you as a Groupon customer and I trust that this resolves this matter.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.I checked your account history and I can see that you had redeemed your gift card in your aol.com account.I request you to login to the Groupon account associated with your aol.com account.If you are still unable to locate the Groupon bucks in that account, please let me know. Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.To make up for the disappointment, I've just issued the refund for the five vouchers for $72 back to your original form of payment. Please...

allow up to 10 business days for this to be reflected on your statement.Please get back to us for any further assistance required.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted], Thanks for reaching out to us through Revdex.com.  I have reviewed your correspondence with our representative and I apologize for any confusion.I am sorry if there was delay from our side, however we  would like to confirm that we just have  2 hours window for...

any changes to be updated for goods as we have to meet our deadline of delivery and the data need to be shared to merchant to proceed further, however I take this as feedback and we will ensure if we can work out some alternative for customer's, who face issue like you had faced. Management will take some additional measures to avoid such  discomfort  faced by the customer.I take this opportunity to thank you to bring this to our notice, I also would like to appreciate and thank you for your patience and look forward to serving you in your next purchase.Hope this clarifies. Please feel free to ask, if you have any other concerns.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint about the goods order which were placed...

during Nov - Dec 2015. Unfortunately, we won't be able to resend the items at this point of time.I confirm that all the orders were refunded to their original form of payment once they were returned to us.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,RiteshManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We have issued a refund of $75 back to...

your original form of payment as a one time courtesy.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]@groupon.com.Regarding your complaint: Refund request for the defective goods item...

that you've returned.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from s[redacted]Regarding your complaint: I’ve looped in a manager who works...

on the Getaways Team and they’ll be in touch shortly.I’ve provided more information in the direct email to you. If you have any additional questions, please reply there. That’s the thread that the Getaways Manager will be using to further discuss your issue.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support”

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 7, 2015/07/03) */
Contact Name and Title:[redacted] Manager
Contact Phone: [redacted]
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and...

I'm sorry for any trouble.
On the original screen where you made this purchase, http://groupon.com/deals/gl-the-visit-3, we included a "Fine Print" section in the middle of the page just below the image, and our Third Party site terms, which you can find here: https://www.groupon.com/pages/external-purchase-fine-print
According to Groupon's Third Party site terms, we are not able to assist you for questions about refunds and the third party seller will provide all customer service.
Unfortunately, any funds you paid directly to another business will have to be refunded by them. We do not have the ability to issue a refund for charges not paid to Groupon.
Please contact http://thevisitmusical.com/ for any further questions.
Regards,
[redacted] M
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (3000, 9, 2015/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Groupon had an ad on their site with a fraudulent price. Plain and simple. Their terms and trying to pass the buck to another site don't change the facts. They should take responsibility for posting a deal on Groupon with a price that was not available at any performance at the time the ad was up.
Final Business Response /* (4000, 13, 2015/07/30) */
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for any trouble.
On the original screen where you made this purchase, http://groupon.com/deals/gl-the-visit-3, we included a "Fine Print" section in the middle of the page just below the image, and our Third Party site terms, which you can find here: https://www.groupon.com/pages/external-purchase-fine-print
According to Groupon's Third Party site terms, we are not able to assist you with questions about refunds and the third party seller will provide all customer service.
Unfortunately, any funds you paid directly to another business will have to be refunded by them. We do not have the ability to issue a refund for charges not paid to Groupon.
Please contact http://thevisitmusical.com/ for any further questions.
Regards,
[redacted]
Manager
Groupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry again for the trouble! I've gone ahead and processed that refund for you.  You should receive an email confirmation shortly. Please allow up to 10 business days for this to be reflected on your statement. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com via Ticket [redacted].Regarding your complaint:...

Unfortunately, we aren't able to issue a refund in this situation. I understand this was not an intentional purchase, however we can see that the purchase originated from the same IP address as your previous purchases authorized purchase. Whenever an order is created on an account, and email is automatically sent to the customer as confirmation - I'm sorry if this email was missed. Within 3 days of purchase we're able to issue a refund for Local deals unless otherwise specified in the Fine Print. After 3 days from purchase, we're only able to issue refunds if the business has closed, is no longer accepting Groupons.As I mentioned, I've also sent a direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted] Regarding your complaint: I see that we have processed a full...

refund back to your credit card. I’ve provided more specific instructions in my direct email to you. For your reference, here is the ticket ID: [redacted] If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint. I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support