Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm sorry to hear this Groupon isn't...

going to work out for you. In the future, if you have any questions regarding your Groupon purchase you can contact us directly via our website, https://www.groupon.com/customer_support .I've reviewed your order, and I would like to offer the opportunity to take advantage of Trade In. Exchange your Groupon, and you can purchase a brand new one.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Thanks for your email regarding...

Groupon Getaways. I'm going to loop in a Getaways specialist to review your case for further consideration.They will be in touch soon!Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: My apologies for any confusion with...

this deal. Typically, we are only able to issue refunds within the first 3 days of purchase for unredeemed vouchers, as long as the Fine Print section doesn't state otherwise. We have also confirmed that the merchant is honoring Groupons for the expired value.While we are unable to process a refund at this time, I have gone ahead and issued you a credit of Groupon Bucks to your account to help make up for the trouble. This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase (except Market Rate deals and Groupon To Go, if available in your area). If you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,[redacted] ManagerGroupon Customer Support

Contact Name and Title: [redacted] Manager
Contact Phone: [redacted]
Contact Email: [redacted]
Hi Linda,
We did reach out to the business on your behalf to try and find another solution, but we weren't able to get approval from the property to cancel your additional bookings as an exception. I understand this may be frustrating; however, Groupon does not impose the cancellation policies for these Getaways Booking deals, and I'm afraid I've done all we can do at this point.
I'm really sorry about this situation. If there is something else I can assist with, I'm happy to help.
Regards,
[redacted]
Manager
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I have reached out to our Merchant...

[redacted] Leadership Team. Someone from that team should be in touch with you within 1 business day, to discuss and resolve the matter with you. If you do not hear from anyone within 1 business day, please let me know by replying directly to the email from [redacted]@groupon.com, and I'll be happy to assist you further.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted].Regarding your complaint for 2 Wireless LED Porch LightsI’ve provided...

more specific instructions in my direct email to you via ticket # [redacted] If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint: ohio-concealed-carry-and-guns DealI’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint: I’ve looped in a manager who works on the...

Merchant Escalations Team and they’ll be in touch shortly.I’ve provided more information in the direct email to you. If you have any additional questions, please reply there. That’s the thread that the Merchant Escalations Manager will be using to further discuss your issue.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: This purchase was refunded on 7/5/17...

back to the original form of payment (Groupon Bucks). The Bucks are currently on your account and automatically apply to purchases.If you have any additional questions, please reply to me via the email I sent you directly, ticket [redacted]Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: our apologies for any confusion on how to...

reach out to the third party merchant in regards to your purchase. Here's how you can get in touch with them to request a return label:-Sign into your account at www.groupon.com/mygroupons-Next to your Groupon, click View Details, which will take you to the Groupon Stores customer sign-in-Sign in with the email address and password you use for Groupon, then click Contact Merchant to create a ticketI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Complaint: [redacted]
I am rejecting this response because: Poor customer service and poor refund options. Groupon's response does not resolve their customer service issues. First, I ordered approx $109 worth of product on Dec 3rd. Groupon claims that the package was processed and delivered from Illinois to Indianapolis on Dec 5th. That would mean that the package was processed and delivered in 2 days. I know that they did not deliver the item in 2 days as it was not processed as 2 day delivery mail service. Second, when I attempted to advise Groupon that the package was not delivered, I noticed they do not provide a telephone number to contact Groupon and they do not have any clear way on their website to inform Groupon that the package did not arrive or that the package is lost. One would think that on the listing of orders made, one choice for the consumer should be to report a lost or not received item. They have what they call a chat line, which is extremely hard to locate. However, the "chat" is not a live chat, but instead it is an email message that the consumer sends to Groupon. Groupon did not call me back for any clarity or discussion. Instead, Groupon wrote me an email indicating that my package was on the way (which was false) and that I could check the tracking to see an update. The tracking still showed the package as delivered, which demonstrates that the customer service rep did not even read my inquiry. The response was useless and did not at all address my problem that the package was not received and that the timing of the package being allegedly delivered in two days was suspect. Groupon gave no indication that it contacted UPS to question the two day alleged delivery or the whereabouts of the package. The refund of Groupon credit should have been a refund to my credit card. When I made a follow up call, I was advised that the Groupon credit was my only choice for refund. I was highly disappointed and quickly made a purchase that I did not intent to make, merely to get the value of my money back. This company has not satisfied me and needs to fix its customer service practices with easy to find tabs to report a loss package and telephone and/or actual live chat for communications for customers service, accurate update and investigations with the mail carrier, and credit card refunds.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Although we are normally unable to...

issue refunds outside of 3 days, as an exception, we have issued a refund in full of US$12.79 to your [redacted] ending in [redacted].  As we are primarily a US-Based site, all items are correctly listed in US Dollars unless otherwise noted. Some of our deals require redemption on a merchant website. We always list any additional shipping fees in the fine print of our deals.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I'm sorry for the difficulty that you...

encountered trying to redeem this Groupon for the paid value after the promotional period had ended.  While nearly all Groupons are always redeemable for the paid value after expiration, there was some specific language in the Fine Print of this particular deal stating this would not be the case with the Century 21 deal.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It looks like you have been working...

with our team through ticket [redacted] and seem to have reached a mutual agreement. Please allow up to 10 business days for the partial refund to post back to your statement. The Groupon Bucks will be added to your account shortly.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,[redacted] ManagerGroupon Customer Support

I will be sending the whole order back once I receive the return labels. The order needed to corrected. I wanted what I ordered and not someones mistake. This process has not been customer friendly. I like the site but this puts any future possibilities at risk.Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Tell us why here...Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint about the receipt...

of spam emails. I can ensure you that I have forwarded this matter upwards.I am not showing an email for [email protected], in our system, but we will be looking into this.Alternatively, do you have a different email address you'd like me to check? It's possible that a different email address is set up to forward these to you.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.The email is in regards to your complaint about you not having...

received a refund for your Groupon Voucher that was valid at [redacted] Encino One Month of Unlimited Pilates Classes.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted],Sorry for the trouble you had and I completely understand your frustration. Regarding the Canvas Print from [redacted] Groupon, since you were unable to use this Groupon on time due to account closure, I've just issued you a full refund and removed this Groupon from your...

account. Please allow up to 10 business days for this to be reflected on your statement.Also as we stated earlier, if you would like me to reactivate this account, I am happy to help. We strongly suggest that you use an email address other than the one originally associated with it. If you provide us with a new email address, we'd be happy to reactivate the account. If not, we can reactivate the account with the previous email address. Please let us know which option you prefer.Alternatively, if you would like this account to remain deactivated, I can email you any Groupons that you have yet to use.My apologies again for the trouble. If you have any additional questions, please let me know.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: They are treating this as a return merchandise for store credit. (groupon bucks) I never received the product I purchased. Under the law if you do not receive your product or service that you paid for, then you are entitled to a prompt and full refund. Also if money isn't promptly returned, I am entitled to compensation for my efforts to receive payment. Including: legal fees, court costs, and my time spent collecting. A judge will determine what is fair compensation. I am a well paid professional. My time will be the majority of the compensation.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment, but wasn't able to find any previous correspondence made with this email address.  I responded to you a moment ago via email from [redacted]
Regarding your...

complaint:  I wasn't able to find your purchase using this email address, [redacted]. Could you have used an account associated with another email address to make the purchase?Could you please provide as much of the following information as possible?(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support