Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted], it was stated:"On the original screen where you made this purchase, http://www.groupon.com/deals/viator-ripleys-aquarium-of-canada, we included a Fine Print section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"DEAL FEATURED AND CHARGED IN US CURRENCY"Since this restriction was included in the deal's Fine Print at the time of your purchase, I am not able to issue the price difference."I must agree with the earlier conclusion, and I have verified that this was always featured in US dollars. While it is true that we need to edit a deal from time to time, I have researched this deal, and it has never been edited in any way. As we never advertised this in Canadian currency, I cannot issue any form of refund to you.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/05/02) */
Contact Name and Title: manager
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@groupon.com
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the...

trouble.
I'm so sorry that USPS was unable to locate your Groupon Goods shipment. Unfortunately, I do not have any further delivery information beyond the tracking number provided. My sincere apologies that I'm not able to do more to get this order to you.
Because this deal has ended, we are not able to offer replacements or exchanges, so I've just canceled this order and issued a refund in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.
Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.
We understand that mix-ups like this can happen, but please note that in the future we won't be able to issue additional refunds of this nature. To prevent delivery complications like this, we recommend that you choose an alternate address, such as a friend or family member's residence, or a work address.
Once again, I'm truly sorry for any disappointment. Please let me know if you have any other questions.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Heather in ticket [redacted].In ticket [redacted], it was stated:"Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I have included a breakdown of the [redacted] Beach and Golf Resort order in your account to help clear up any confusion:The order in question, Booking # [redacted], was first attempted using a mobile device previously used on your account. This attempt was done on 12/13/2017. Sometimes customers accidentally make purchases using the Groupon mobile app or browser on their phone, this appears to be the case.When you complete a purchase, you'll see a "Thank you" screen and will also get an email confirmation right away. Your Groupon order will immediately reflect in your account. In the case of this order you would not have received that confirmation email because we received a "General Decline" when trying to charge your card. The order was then held in a failed state until it either cleared out by the consumer or until we are contacted to remove the order while it is still in a failed state. When a failed order is not cleared out from the account, we will automatically attempt to recharge that card within 24 hours. This automatic recharge is cited in the email we send consumers to notify them of unsuccessful orders. The order was automatically attempted again within 24 hours on 12/14/2017, again we were met with a general decline and another email notice would have been sent at that time. This order finally processed on 12/15/2017 after our system automatically attempted to collect the funds again.As stated under the Fine Print & Details tab on the screen from which this purchase was made, www.groupon.com/deals/ga-bk-[redacted]-beach-and-golf-resort-20, "15-day cancellation notice required prior to check-in or reservation is non-refundable; reservations made within cancellation window are non-refundable." When you book through Groupon, we process your payment and send it to the hotel and as such the hotel's cancellation policies will apply meaning that this order was nonrefundable once processed successfully.We reached out to the property on your behalf prior, but weren't able to get approval from the property to cancel/refund your booking as an exception. I understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways deals.Additionally, we previously issued $60.00 in Groupon Bucks credit to your Groupon account to help make up for the trouble and inconvenience. This credit was available for you to use immediately after issuance on 01/16/2018 and will expire 180 days from that date.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.For reference, if you ever need to cancel a reservation before the cancellation deadline specified in the Fine Print, you can accomplish this from the "My Groupons" section of your account. Just sign into your account at http://www.groupon.com/mygroupons and click the ""Cancel"" link next to your order.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support"Regarding your rejection: I'm sorry that the purchase for the [redacted] Beach and Golf Resort was made. When an attempted purchase was made on 12/13/2017 but was declined due to credit card payment, our system will automatically recollect the funds within 24 hours. We will attempt to recollect three times to secure the deal our customer initially requested. After each failed attempt, we send an email to the customer to update their payment method and that our system will reattempt the purchase. On 12/15/2017, our system reattempt the purchase and was successfully processed through.With the unintended purchase made, we reached out to the hotel on 1/12/2018 for a refund approval. Groupon does not impose the cancellation policy for Getaway deals. Any cancellation request outside the cancellation period requires an outbound call to the hotel for their approval. As the hotel has denied our request, unfortunately we would not be able to proceed with a refund for the reservation.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm really sorry for the trouble and I...

appreciate your understanding. I've just issued a $76 refund in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi  [redacted] Thanks for reaching out to us through Revdex.com.  I have reviewed your correspondence with our representative and I apologize for any confusion.I am very sorry that there was delay in providing resolution to your issue, but  I would like to confirm that there was...

some technical issue  and could not use your gift card, our sincere apologizes towards the disappointment you and your children faced. We had already credited the $100 in Groupon bucks to your account.Hope this clarifies. Please feel free to ask, if you have any other concerns.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment, as well as all previous Groupon correspondence prior.  My colleague Radhakrishnan S. replied to you on January 24th in ticket [redacted]  Per this reply, we stated:"Our records indicate that the [redacted] was delivered to the address you provided. Regardless, in good faith, we refunded you $582.98 in Groupon Bucks.However, it looks like you have filed a dispute with [redacted] concerning this purchase. Therefore, there is no longer anything we can do on our end and we ask that you reach out to [redacted] for further assistance."In addition to this information, we have informed you that your Groupon account has since been voided due to violation of our Terms of Use.  There are no Groupons in this account that you have not already filed a dispute over.  Due to this, we request you immediately this discontinue any use of our website or services.  I am not able to assist any further with your particular request and we consider this issue resolved.Please note: We will no longer respond to any inquiries regarding your previous Groupon account, as this decision is final.  Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I have not received a full refund for all the items that I purchased but did not receive. 
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint surrounding the [redacted] Flyboard Groupon you...

purchased for your husband.  I'm sorry to hear that he won't be using the Groupon and for any frustration caused when you originally contacted us.  I see that our team was able to issue a full refund of $147.00 back to you on 6/22 to the card ending in 5874. It should appear on your statement as a refund from Groupon, Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite this process.  If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I'm glad we were able to take care of this for you. Please keep in mind that after 3 days from purchase, we typically only issue refunds if the business is unable to provide the services offered in the deal, or if you had a bad experience when you redeemed your Groupon.I apologize for any inconvenience, and thank you for your patience. If you have any additional questions, please reply to me via the email from [email protected] you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted]Sorry for any inconvenience. I'm happy to help, but I'll need some more details first. If you could you please provide as much of the following information as possible, I can certainly look into this for you.• The last four digits of the credit card that was charged• The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find your purchase and look into this issue. To expedite this process in the future, it's helpful if you include specific purchase details in your initial request.Thanks for your patience! I look forward to helping you further.Regards,[redacted]Manager Groupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: Unfortunately, it does not appear...

that the purchase you mentioned is associated with the email address you provided, [redacted], nor with the billing information you provided.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I understand you’ve changed your mind...

about using this Groupon. I've reviewed your order, and I would like to offer the opportunity to take advantage of Trade In. Exchange your Groupon, and you can purchase a brand new one.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:Sorry for the inconvenience with your...

accounts deactivation.For security purposes, we are unable to activate your account since multiple accounts are linked. Please note that this decision cannot be appealed.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your refund request for order # [redacted]I’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi A [redacted]
I apologize for any frustration this caused, and I've also sent the following email via [redacted]@groupon.com.First to address your request, we can not issue $100 in Groupon credit, but I can act a contact person to help you make this purchase if you reply to this email. It...

will reach me directly. Since I had last sent you an email your account on Groupon had been reactivated and cleared to make purchases, but after taking a closer look, the "@opayq.com" has not. Since that domain is used to mask an email address and other information, it can also be used to mask unauthorized activity. We use industry standard software to protect our site and customer's information, and accounts created using "@opayq.com" email domains have been linked to unauthorized activity which has been prevented on many online retail sites not limited to Groupon. So I can't guarantee that an issue like this won't happen again. It may be worth using an alternate email solely for your Groupon account, or using a different email masking service. You should be able to attempt the purchase again, but reply to this email if you continue to run into issues so we can find a resolution. Best, [redacted]ManagerGroupon Customer [redacted]

Complaint: [redacted]
I am rejecting this response because: I have spoken with the company the coupon is for and they have told me twice that they sate not accepting groupons and to contact Groupon for a refund. They offered to provide the services for $450, which is $150 over the Groupon coupon I already purchased. I have corresponded with several Groupon customer service representatives, the lady stating it was being escalated but I never heard anything after that. I am waiting for a refund as the company will not accept the voucher I purchased from Groupon. 
Sincerely,
[redacted]

Hello [redacted], Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. It looks like this has already been addressed; I see a full refund...

was issued to the original method of payment on 09/20/2017, in the amount of $79.94. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer Support

Complaint: 10942890
I am rejecting this response because:  What part of  "I am unable to use this because I've been sick and fainting" did you not understand in the 1st message?  Again with the horrible customer service, you don't pay attention or listen to the customer.  This type of yoga is 90 min in a heated room 90 - 100 degrees!  I CANNOT ATTEND!
Sincerely,
Sunita [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:I'm sorry to hear about your Groupon purchase. While we understand that the tickets you received does not have...

consecutive seating as advertised. We are trying to resolve this issue with the merchant. We have responded to you via email requesting screenshot of the tickets along with confirmation if [redacted] was able to resolve issue. Unfortunately, without response we can't resolve the issue for you.Please respond to this email so we can further assist.Regards,[redacted]SupervisorGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: even though we're outside of our...

normal 3 day cancellation window and didn't include a revocable trust as part of this package, we've gone ahead and processed a refund for your [redacted] purchase given the circumstances. You should see a credit within the next 10 business days to your original form of payment.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support