Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]. I responded to you a moment ago via email from [redacted]@groupon.com.In ticket [redacted], it was stated:"I apologize for the troubling incident your child experienced while redeeming your Groupon with [redacted] Gymnastic Academy.We're always working to make sure every deal is unique, fun, and a great value. I sincerely apologize that we haven't delivered. Unfortunately, this Groupon is non-refundable. Please be aware that due to our return policy for Local deals, we can only offer refunds for unredeemed vouchers within three days of purchase.However, your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.For the inconvenience you have been issued $25.00 in Groupon Bucks. The credit is active now and wont expire until 3/25/18 ($10.00) and 3/31/18 ($15.00)."Regarding your complaint: While I absolutely understand your frustration and apologize for the troubling experience, we are unable to issue a refund for vouchers marked as redeemed for services rendered. Please note that the merchant is solely responsible to purchasers for the care and quality of the advertised goods and services. Due to this, [redacted] went ahead and issued you a partial credit as a personal apology for the trouble.While I understand that this outcome is not the one you requested, we have done our best to assist you and have provided you with the best solution available in this circumstance. We hope to regain your trust in the future, but unfortunately, we have to consider this particular issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding. Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I responded to you a moment ago via email from [redacted]I am terribly sorry to hear of the frustrating experience regarding your order.I’ve provided more specific instructions in my direct email to you. If...

you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint:I've processed a full refund back to your...

credit card for Wexley Home Microfiber Sheets and Memory Foam or Orthopedic Pet Bed. You should see the refunds within the next 10 business days.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted] via Ticket #[redacted]Regarding your complaint: It looks...

like a full refund of $39.00 was issued back to your original form of payment on June 8, and one of our representatives, Tasha J reached out to you via email. I’ve provided more specific details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *
[redacted]Manager Groupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
My refund was processed a few days after my complaint was filed, by someone who actually took the time to read the refund policy that was sent to me and took the proper action. It should've never had to go this far and I will never use this company ever again, as their support structure is a complete mess.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:The initial problem was not resolved, once again Groupon insists it is a banking error. I have all my banking records to prove no refund was made to my account. The bank has no record of a refund, just the initial purchase.
Sincerely,
[redacted]

Hi [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding.Regards, [redacted]Groupon Customer Support

Hello Pam,Thank you for your reply. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] was able to find your purchases with the information provided. They were listed under a different email address, which would explain why you were unable to see those in the account you're currently signed in on. It appears the two items were delivered to your address on 2/23. I'm sorry you did not receive them. I've gone ahead and refunded those orders for you and issued you extra credit as an apology. You can see further details and instructions in my direct email from [email protected] you for your understanding.Regards,Megan SManagerGroupon Customer Suppo

Hello,Thank you for reaching out to us through the Revdex.com.I responded to you a moment ago via email from [redacted]Regarding your complaint: I have notified a Merchant Support specialist who is reviewing your request.Thank you for your...

understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve looped in a manager who works on...

the Resolutions Team and they’ll be in touch shortly.I’ve provided more information in the direct email to you (Ref. [redacted]). If you have any additional questions, please reply there. That’s the thread that the Resolutions Team Manager will be using to further discuss your issue.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],My name is [redacted] and I am a manager with Groupon Customer Support. I was unable to find the deal that ran for the previous business that you purchased based on the information given. With this information, we may be able to better assist. Regardless, I have reached out to [redacted]...

directly in regards to this situation in order to have him follow up as he will be best able to assist regarding your previous conversations regarding payments. Please let us know if you do not hear back from him by contacting our Merchant Support department at [redacted] They are available Monday through Friday from 8 AM to 7 PM, CST.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]In ticket #[redacted] stated:"Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: All Groupons are Final Sale after 3 days and we are unable to process a refund. You can give this Groupon away as a gift."I must reiterate this information. Groupons can always be used after expiration for the dollar value paid. They can also be given as gifts. This policy applies to all customers.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello Andrew,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: I can understand your frustration on this matter and we don't tend to upset our customer. to make up for this I have placed additional $40 in Groupon Bucks in your account to use toward Groupon purchases.This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied first. If you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.You will be able to use the Groupon bucks to place the order you desire.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] V.ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: like I've told you in numerous phone calls and emails, I was charged $45 for the service and when I finally was able to get an appointment ;because I have tried for months to even get one, I had to pay her with a credit card for something I already paid for. you gave me Groupon bucks for nothing -there is nothing on your website that interests me! That $34 Groupon bucks is worthless to me.  Your company has really gone downhill in the last year, customer service is low on your list and I will never do business with your company again .I am angry and very dissatisfied.  
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I’m sorry for the trouble. We’ve reached...

out to the business on your behalf so they can assist, and you should hear back from them within three to four business days. If you don’t hear from the merchant within that time frame, please let me know. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: I’ve looped in a manager who works on the...

Merchant support Team and they’ll be in touch shortly.I’ve provided more information in the direct email to you. If you have any additional questions, please reply there. That’s the thread that the Merchant support Manager will be using to further discuss your issue.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support”Tell us why here...

Hey Aaron,Thank you for reaching out to us through the Revdex.com.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding. Regards, Marisabel *.ManagerGroupon Customer Support