Groupon, Inc.

Tell us why here...Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint about Winter Men's...

Thick Hooded Cotton Sweater Fur Coat - Green / XL, I am showing that the purchase has been refunded in full via the Groupon Stores merchant.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for the trouble you have...

experienced trying to get in touch with [redacted] Massage.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 6, 2015/07/30) */
Contact Name and Title:[redacted] Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for providing me with this additional information. I'm able to go ahead and make a one-time exception in this case....

I've just canceled this order and issued a refund of $15 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.
Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.
While we're happy to make an exception for you today, please keep in mind that we will not be able to issue additional refunds of this nature in the future. Of course, if you ever run into difficulty redeeming your Groupon, please don't hesitate to contact us.
If you have any further questions, please let me know.
Regards,
[redacted]
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (3000, 8, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
From:"Groupon"
Date:Mon, Jun 22, 2015 at 8:09 pm
Subject:Purchase Confirmed: Thank you for your purchase!
Hi [redacted],
Thanks for Getting Your Groupon!
This was purchased as my 52nd birthday gift and I was not able to use it on 6/25/15 because the merchant would not accept it. I requested a full refund and was directed to Groupon. I no longer in [redacted] and will not be able to use it nor do I have anyone to give it to before the expiration date.
I would like this amount applied to my capital one master card effective today.
Order Details
View Order Status
Description Quantity Price
Through August 16, 2015: Two Tickets to "DaVinci and Michelangelo: Side by Side" Exhibition 1 $18.95
Subtotal: $18.95

Total: $18.95
Final Business Response /* (4000, 13, 2015/08/18) */
Contact Name and Title:[redacted] Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.
Your refund for [redacted] processed successfully on 7/30 to the Mastercard ending in [redacted]. It should appear on your statement as a refund from Groupon, Inc.
Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.
Regarding your Groupon for the, "DaVinci and Michelangelo: Side by Side" Exhibition, I'm very sorry you missed the show. Unfortunately, Groupons for ticketed events are only refundable on the day of purchase. This information is available in the Fine Print of your Groupon and in the GrouponLive FAQ: www.groupon.com/pages/grouponlive-and-ticketed-events-faq#13
Thanks for your understanding. We are considering this issue resolved.
Regards,
[redacted]
Manager
Groupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: It looks like this was resolved on January...

9th via email from [redacted]
I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: I have reviewed the deal you wanted to...

purchase (https://www.groupon.com/deals/fitness-together-10-40) and as you can see we included a Fine Print section on the deal page which states "Limit 1 per person / Limit 1 per visit". Since this restriction was included in the deal's Fine Print, we will not be able to provide this deal for you.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I...

am rejecting this response because: I simply got a cookie cutter response, Groupon failed to resolve my issues, they had a lazy response simply reinstating my account.I made it very clear to them in multiple emails that they should never have suspended my account in the first place, I had Groupons that I had purchased for specific evenings that were arranged with friends, I sent them emails letting them know this and that it was urgent to reinstate my account, as a result I still went to my friends event but had to pay out of pocket for the event instead of taking advantage of the Groupon I had bought. That Groupon expired during this suspended period and I have no use for it but am also out of pocket having to pay full price at the venue. I was also unable to use Groupon during this time of which I also had plans to buy and use certain Groupons again costing me money that it should not have. This is evident in the fact that they have reinstated my account, showing that there was no good reason to have done so in the first places especially considering it was I who informed them in the first place.I want a full explanation of what happened why it happened and why they never responded to my emails and had I not gone to these lengths I would have not gotten anywhere, WHY?I want the issues regarding not being able to use my paid for products dealt with in a fair way that reflects my lose.I want to know why they disrespectfully responded to me and Revdex.com in a way that was just intended to try and quickly resolve an issue that they don't want to deal with.I am currently speaking with the press and it will be in their best interest to show some respect in the resolution to this issue or they will not fair well in the article.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com via Ticket [redacted]. If you have any additional...

questions, please reply to me there.Regarding your complaint: For security purposes, please have the account holder reach out to us directly. Thank you for your understanding.Regards,[redacted]Supervisor

Complaint: [redacted]
I am rejecting this response because: On the Groupon site, I was searching under deals for Augusta, GA.  This area typically covers from Atlanta, GA to Columbia, SC and will also be very specific as to the location.  Once I selected the [redacted] - there was not any specific location listed (it may have been hidden in some find print in order to sell more, but it was not clear as to the location).  It was not until I opened the coupon to use it that I saw Witchta was the location.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]groupon.com, Ticket [redacted].If you have any additional questions, please...

reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com, Ticket [redacted] for reference.Sorry for any trouble! I can confirm...

that your refunds processed successfully on 11/10/2017 and 11/30/2017 respectively. You should have received email confirmations shortly after these refunds were issued. If you're not seeing them, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refunds were processed to the the original payment method which was [redacted] Pay. After your last contacting with customer [redacted], CS representative [redacted] replied December 21st, 2017 with the Acquirer Reference Numbers (or ARN's) which you can use with assistance from the claims department of your financial institution to help locate the refunds.In case you did not receive that email, here is the information provided:Issuer of Refund: Groupon IncAcquirer Reference Number (ARN): [redacted]Amount: [redacted]Refund Date: 11/30/2017Acquirer Reference Number (ARN): [redacted]Amount: $[redacted]Refund Date: 11/10/2017I apologize for any inconvenience, and I hope this clears everything up. If you have any other questions. please reply directly to the email I mentioned above.Regards,
[redacted]SupervisorGroupon Customer [redacted]

Hi [redacted]My name is [redacted] and I'm a manager here with Groupon Customer Support.  I have reviewed all correspondence, including your most recent exchange with my colleague [redacted] on January 17th.Regarding your complaint: As previously stated, we are unable to issue you a refund for this voucher, but have offered several times to trade in the value toward another local purchase.  While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.  Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: My apologies for the trouble that...

you've experienced with contacting our customer support team. We are more than happy to assist with your subscription.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,[redacted] ManagerGroupon Customer Support

Hi Imran,  Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding.Regards, George *. Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm sorry to hear about your...

disappointing experience when working with our Groupon Stores. The item was sold by a third party merchant. We appreciate receiving feedback like yours, as we use it to review the deals we run on our site. We also address these kinds of issues with the business directly to ensure they don't happen again.However, since you are such an amazing customer, I am able to offer a one time exception in this case. I've just issued a $42.94 refund in Groupon Bucks to your account.While we are happy to make this exception for you today, please know that we will not be able to do so again in the future.I sincerely hope you find your next Groupon experience to be more enjoyable.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]Supervisor Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: I'm really sorry for any trouble this has...

caused. I've just issued you a full refund and removed this Groupon from your account.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support”Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. Since the [redacted] Health Centre vouchers contained a Fine Print...

stipulation that allowed refunding, I've issued you a full refund for order [redacted]. Please allow up to 10 business days for this to be reflected on your statement in the amount of $159.00. Additionally, I've issued you a partial refund for order [redacted], for the unused portion of the previous credit that was issued. Please allow up to 10 business days for this to be reflected on your statement in the amount of $127.99. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer [redacted]

Hi [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.It looks like your issue was resolved as requested and your refund...

has already been processed on 06/30/2017 to groupon bucks. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
thank you so much for your assistance!
Sincerely,
[redacted]

Hi [redacted]Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. We will always indicate if a deal is charging in Canadian dollars by including the letter "C" before the dollar sign in the price. If that...

letter "C" doesn't appear before the price, that means the deal is processing in U.S. dollars.  We have issued a refund for the full purchase price of $261.40. However, the conversion rate between US and Canadian dollars fluctuates daily and may result in a slight difference between the amount you were charged and the amount refunded. Many banks also charge a foreign exchange fee when they have to convert currency. Because these conversions are processed by the banks, we cannot control those differences or fees and cannot modify the refunds to accommodate them.I am sorry that I wasn't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved. Regards,[redacted]ManagerGroupon Customer Support