Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: This item is sold by a third party merchant. Please follow up with them directly. You have been issued $10 in Groupon Bucks as a courtesy which have been spent.I’ve provided more specific instructions in my direct email to you.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.   Thank you.
Sincerely,
[redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)
I cannot accept their response because they don't remove the subject fishy review although they apologize for the inconvenience that they are causing me. The major review site such as Yelp! gives a chance to the businesses to reply to people who write a bad review that is fair since some bad reviews are only harassment. In the case of Groupon's review system, I don't know the details about his/her unsatisfactory reason so I cannot believe whether it is true or false. I do not want my reputation to be damaged due to such a thing. And, the false feedback shouldn't be public. One of Groupon's customers showed up one hour late (for his appointment). Because I had another customer after him, I didn't have time to give him a service on that day but I spent good half an hour to do a consultation for him on that day and he was supposed to come back for the service on a different day. Since he showed up but one hour late, I redeemed his coupon. A few days later, he contacted me to initiate the refund because he changed his mind. I called Groupon to ask what to do, because I already spent time with him. He was late one hour that was his own fault. Groupon told me that he did the same/similar thing(s) to other business(es) and I don't need to give him a refund; Groupon takes care of it. I'm assuming that maybe it is him who left me a negative feedback. If so, I rather gave him a refund. I know Groupon wanted to keep their portion but I rather maintain my reputation. I had another Groupon customer who asked me a refund after he used a portion of the deal but I told him that it is Groupon's policy. It might be him who left me the negative review. I don't know who and why. That's not fair for me. I shouldn't get a bad feedback because of Groupon's refund policy. I request Groupon to tell me who submitted the negative feedback and the reason of why. If he/she doesn't have a good reason, that feedback should be removed. Any decent site such as Yelp! filters out fishy reviews and businesses can reply to customers.

Hi [redacted],I'm truly sorry for any inconvenience this has caused. I can totally understand your frustration.Unfortunately, any funds you paid directly to this merchant will have to be refunded by them. We do not have the ability to issue a refund for a fee that was not paid to Groupon. Regarding your Groupon purchase, that was placed using Groupon Bucks redeemed from an external Gift Card. Since this was not paid in cash, we are unable to refund you in cash. You currently have $41 in Groupon Bucks in your account. These will never expire and will apply automatically to your next purchase. Again, I sincerely apologize for any trouble this has caused. Thank you for your understanding.Regards,[redacted] SManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I do not accept Groupon decision or response. Also do not care of their business or providing business to them. It took a Revdex.com claim for Groupon to provide my groupons. And of course they did not provided my refund ad I requested, wonder why? I guess they care more on receiving money.Again I don't agree with their response and don't care. My life do not depends on their coupons.
Sincerely,
[redacted]

We have responded to the customer's complaint. Thank you.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Non receipt of one of your [redacted]...

gift code.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for any trouble. On July 6...

our Customer [redacted] processed a refund for this order. When the refund was processed there was an unexpected error. [redacted] being a newer feature, we cannot process it again. However, I can process this refund back to a credit card that is on file.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]Supervisor Groupon Customer [redacted]

Initial Business Response /* (1000, 7, 2015/07/14) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm...

sorry for any trouble.
Your order was refunded to Groupon Bucks on 06/30. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.
Groupon Bucks are available immediately in your account. There's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.com. They apply automatically to purchases on our site until they run out. You can see your current balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.
If you have any other questions, please let us know.
Regards,
[redacted] M
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (2000, 9, 2015/07/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted].Regarding your complaint: Sorry for any inconvenience. I wasn't able to...

find your purchase using this email address. Could you have used an account associated with another email address to make the purchase? I can definitely find any Groupons that you have been charged for; I'll just need a little more information. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

H[redacted]I am truly sorry to hear about the experience you had redeeming this Groupon. We're always working to make sure every Groupon experience is both fun and a great value. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and...

will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.Please let me know if you have any questions.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:I’ve reviewed your request for a refund,...

but unfortunately, these Groupons are non-refundable. Please be aware that due to our return policy, we can only offer refunds within three days of purchase for Local deals.I have double-checked all of these orders and it does appear that the redemption websites and redemption codes are functioning properly. The full promotional value is correctly taken off at checkout when the redemption instructions are followed. Only the shipping costs/local tax depending are left as a balance. I have included the full redemption instructions for your Simple Canvas vouchers purchased on 05/07/2017, as well as each individual redemption code.Please note that you will need to redeem each of the two vouchers purchased for One 11x14" Custom Canvas separately (you will need to go through this deal options redemption process twice; one time for each voucher). The redemption website landing page will immediately prompt you to enter your redemption code. The full promotional value is deducted once each redemption code is applied to each individual order. If you do not wish to pay additional charges, please be sure that no add-ons or extra promotions are attached to that order. I have tested this process and can confirm that only the $9.99 shipping is charged on each individual order (as we stated it would be per the Fine Print "Shipping not included and starts at $9.99 (depending on size)"). Tax is always going to be subject to the local area. Please be sure that you are not attempting to combine more than one voucher per individual order (also addressed in the Fine Print "Limit 1 per order") for this specific deal option.2x Simple Canvas vouchers purchased, each good for: One 11x14" Custom CanvasNOTE: Groupon codes can not be combined or shipped together. NOTE: If your Groupon is for multiple quantities of the same item, you must order all quantities on the same order, at the same time. No exceptions.To place order, you must shop at: http://www.canvas.my/groupon Enter your Groupon Code and click "Apply Now."Start shopping by selecting the item size of the Groupon you purchased.Finalize the items in your cart and proceed to checkout.On the "VERIFY & SUBMIT" final step screen, you will choose your shipping method. You will then see a "GROUPON CREDIT" amount shown in the "ORDER SUMMARY" summary section on the bottom right reflecting the amount you paid for your Groupon.Enjoy! First redemption code to be used on one individual order: [redacted] Second redemption code to be used on another individual order: [redacted]Please note that for the redemption of this deal option, you will need to customize 3 8x10" Canvases and add them to 1 shopping cart per this 1 order. The redemption website landing page will immediately prompt you to enter your redemption code. As long you customize 3 8X10" canvases and are not selecting any additional add-ons, you will only be charged the shipping cost (per the Fine print "Shipping not included"). Tax is subject to local tax. I have tested this process and can confirm that after the redemption code is applied only the shipping is charged for the 3 items within the 1 transaction's shopping cart.1x Simple Canvas voucher purchased, good for: Three 8x10" Custom Canvas PrintsPrint voucher (or pull it up with our mobile app).Visit http://www.canvas.my/groupon Enter the redemption code located in the middle of your voucher and click "Apply Now."Start shopping by selecting the item size of the Groupon you purchased.Finalize the items in your cart and proceed to checkout.On the "VERIFY & SUBMIT" final step screen, choose a shipping method. You will then see a "GROUPON CREDIT" amount shown in the "ORDER SUMMARY" section on the bottom right reflecting the amount of your voucher.Enjoy!The redemption code to be used on one individual order: [redacted]Please let us know if you are having further trouble.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I am truly sorry for the experience...

that you had with this purchase, as this is never the experience that we want our customers to have.It looks like you were issued a full refund for this item on 01/06/18 to your original form of payment. We ask that you allow up to 10 business days for that to post back to your statement.Please be aware that certain Groupon Goods items are sold by a 3rd party merchant. In the case of any missing products, you should reach out to the merchant directly. They will open a case with the shipping carrier and attempt to locate your package, which has proven to be successful in many situations.In order to contact the merchant:• Sign into your account at www.groupon.com• Find your name in the top right corner of the page• Place your cursor over your name and the account menu will drop down. Select "My Groupons"• Next to your Groupon, click "View Details," which will take you to the Groupon Goods Marketplace customer sign-in• Sign in with the email address and password you use for Groupon, then click the "Contact Merchant" buttonIf you've already taken the above steps but can't get in contact with the merchant:• Let us know and we'll be happy to reach out to the merchant on your behalf• Please navigate back to your item's order page using the above steps, click on the Tickets tab, and note the ticket number• Then, send us that ticket number and the best phone number to contact you withI did see that you were having trouble locating the option to contact the merchant and I apologize that you were not provided more specific instructions when you originally contacted us.Unfortunately, we are unable to escalate your request until this correspondence has been opened with the merchant. The agent that processed the refund should not have done so. While we're happy to have processed the refund for you, I just wanted you to be aware of the steps that need to be taken before we're able to escalate an issue to our Groupon Stores Team.If you have any additional questions, please reply to me in my direct email to you.Thank you for your understanding.Kind regards,[redacted] ManagerGroupon Customer [redacted]

Complaint: [redacted]
I am rejecting this response because: the issue has not been resolved.  None of the criteria for resolution as listed in the original complaint have been met, or even attempted.  
Sincerely,
[redacted]

Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, [redacted]...

[redacted]Manager, Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:Sorry for the trouble!Since your purchase has already processed, we're unable to retroactively apply the credit to...

that transaction; however, I've gone ahead and issued $13.60 in Groupon Bucks to your account for use towards your next purchase. You will have a total of $27.60 in your Groupon account.This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied first. If you sign into your account at http://www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.I'm very sorry for the inconvenience. Please let me know if you have further questions.Regards,[redacted]SupervisorGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: This was not an accidental purchase, this was a system error on their part. I immediately canceled the order and received the email stating it was not processed. I also removed my cards from the account and was charged after they attempted three times! They should not have had my card information. I called the day the money was taken from my account and was promised a refund and then received and email the next day stating I would not be issued a refund. My family has suffered greatly due to their error and all I'm asking is for my money back. All $608.15 that they stole.      
Sincerely,
Michaela Rasmussen

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm...

that your refund processed successfully on 12/19/17. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.If your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]