Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm very sorry for the trouble here....

While it is true that we are unable to refund outside of our 3 day window under normal circumstances, I do see that we have an ongoing investigation into this merchant regarding difficulty contacting them. At the time of your original contact, there was no indication that this issue was present, and therefore previous reps were following policy by denying the refund. However, I know this was a frustrating situation, and since we've received multiple reports of this issue, I have issued you a full refund to your original form of payment.Please allow up to 10 business days for this refund to fully post to your account. Additionally, I have issued you $20 in Groupon Bucks to your account for the inconvenience. Groupon Bucks will automatically apply to any future purchase, and will not expire for 180 days.Again, I'm sorry for any frustration this has caused. Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Revdex.com:
This response was actually false, no information was sent. Going through legal channels I was able to resolve this with Groupon however. This matter is closed as long as the refund remains in place.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I *ave reviewed the response made by the business in reference to complaint ID 10967082, and find that this resolution is satisfactory to me.
Sincerely,
Robert [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, we sincerely apologize that this...

happened. We will be more than happy to process a full refund of the items ordered in error once we receive the return. We will also process a good will credit of $10.00 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed. Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at [redacted].I’ve provided more specific instructions in my direct email to you as well as free return labels for the two items. If you have any additional questions, please reply to me there.Once again, we apologize for your experience and we thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Guarantee Or Warranty IssuesI’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted], it was stated:"Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any trouble you've had. We were recently notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Groupon for [redacted] movie tickets". We recommend reaching back out to your financial institution directly to discuss a resolution.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support"Regarding your rejection: I must reiterate the previous resolution. Once a dispute is filed, we can no longer alter the order in any way. Please contact your bank with any questions.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including our initial reply in ticket [redacted].In [redacted], we stated:"On the page where the deal is offered, in this case http://www.groupon.com/deals/gl-foreigner-40th-anniversary-w-cheap-trick-5...⇄ we always include a map and list of locations to the right of the deal description. I'm sorry to hear that you're not interested in visiting this location.Unfortunately, Groupons for ticketed events are only refundable on the day of purchase. This information is available in the Fine Print of your Groupon and in the GrouponLive FAQ: www.groupon.com/pages/grouponlive-and-ticketed-events-faq#13"To further clarify: if you visit the link listed above, the link for the deal you purchased, it was for a concert in California. We did not advertise a show in Washington with that link, which is the one you purchased. It's entirely possible that a similar show was advertised in your area, but the deal you purchased was valid only for the California show. While mistakes do happen, and I can appreciate how frustrating that is, we cannot bend our GLive policies for this reason.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I've issued a full refund of $76 refund in Groupon Bucks to your account. This credit will be available...

for you to use shortly, and you'll receive an email as soon as it has processed.. I’ve also emailed you directly from [redacted]@groupon.com via Ticket #[redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: it looks like your order was...

successfully traded in for Groupon Bucks on 11/06/2017 to use towards an alternative deal.I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: As per your order tracking number,...

[redacted], it appears the product was delivered on 8/16/2016 at 11:04 am.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi Alicia,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for any frustration, and for all the back and forth.It looks like this issue has already been taken care of and we again offer...

apologies for the difficulty you had redeeming your Groupon for the "Three Personalized Magic Latte Mugs." If you need any additional help, please let me know.I can confirm that your refund processed successfully on 2/12/2018. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the original payment method (PayPal), and it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.I apologize for any inconvenience, and I hope this clears everything up. Please let me know if you have any other questions.Regards,Joshua GSupervisorGroupon Customer Support

Hello Jennifer,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint.I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,RiteshManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: To make up for the discount,...

I've gone ahead and issued $18 in Groupon Bucks to your account for use toward your purchase. You can now go ahead and place a new order for [redacted] Dinner Groupon. You'll see these $18 Groupon Bucks applying to your purchase.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi Julie,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Lauren...

*ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.It looks like this has already been addressed; I see a full refund...

was issued to the original method of payment on 09/08/2017, in the amount of $448.24.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hi [redacted]Thank you for reaching back out to us through the Revdex.com.Sorry for any inconvenience. I wasn't able to find your purchase using this email address, [redacted] or the case number provided, [redacted] Could you have used an account associated with another email...

address to make the purchase?I can definitely find any Groupons that you have been charged for; I'll just need a little more information. Could you please provide as much of the following information as possible?• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedPlease feel free to send this information to support[redacted] as well, with ATTN: [redacted] in the subject line. Once I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue.Thanks for your patience! I look forward to helping you further.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:  I can confirm that your account was not compromised. It looks like there was an error that prevented...

your order from processing successfully. To make up for this trouble, we’re issuing you $20 in Groupon Bucks. This credit is available for you to use immediately and will expire in 180 days.I’ve also emailed you directly from [redacted]@groupon.com via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:Griupon has done this for me before, at least 5 times. They have taken my EXPIRIBG groupons and put them back through as GROUPON BUCKS. RECENTLY EXPIRED groupons happened because I have no use for them and because IM MOVING SOON AND CANNOT FIND SOMEONE TO USE THEM. I’m moving to ANOTHER STATE. 
Sincerely,
[redacted]