Groupon, Inc.

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:  I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted].SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It looks like this has already been...

taken care of on ticket [redacted]. I can confirm that your refund processed successfully on 09/20/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] Supervisor Groupon Customer Support

Initial Business Response /* (1000, 5, 2015/05/12) */
Contact Name and Title: [redacted], Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
I'm sorry for the trouble with this deal and I apologize for any frustration you've experienced.
On the original screen...

where you made this purchase, www.groupon.com/deals/ipreservedit-1, we advertised that the completed DVD would be mailed to you free of charge. Please note that we did not advertise that your photos would be returned to you. As such, this is an additional service and is not included in the value of the deal.
The business is only required to honor the Groupon as printed; any additional services are at your own expense. We cannot require a business to provide additional services free of charge and we are not able reimburse charges not paid to Groupon.
Sorry again for any trouble, and please let us know if we can assist you with any other purchases.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It would have been nice if the Groupon stated that the CD would be mailed back free of charge after I paid the Groupon tax. I called Royal Gor and was charged $3.15 to my credit card in taxes. I am used to paying for everything in my Groupon up front. All though I understand that some businesses do need to charge a tax, it should be stated up front and not say free of charge. It also should have stated that I would have to pay to have the images shipped back, which cost an additional five dollars. I felt very uncomfortable giving my credit card information for the remaining balance. I am very disappointed with Groupon for not providing full disclosure.[redacted] again was not polite and I am also surprised that Groupon does business with a company like this. This will be the last time I use Groupon.
Final Business Response /* (4000, 9, 2015/05/19) */
Hi [redacted],
I'm sorry again for any trouble.
With the exception of GrouponLive event deals, Groupons do not include tax or gratuity in the purchase price. If they are included, it will be specifically mentioned in the Fine Print of the deal. Otherwise, tax is collected when redeeming the Groupon and is dependent on the area's local tax laws.
This information is available in the "Rules For All Merchant Offers Purchased Through Groupon" or in our Terms of Use, which you can find here: [redacted]. The Fine Print section of every deal has a link to this page that says "See the rules that apply to all deals." This information applies to all deals unless specified otherwise in the Fine Print.
We strive to make sure our customers are satisfied with each deal from before they purchase until after they have redeemed. I'm really sorry for any confusion this has caused.
To help make up for the trouble, I have issued $10 in Groupon Bucks to your account. This credit will be available for you to use shortly.
Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at [redacted]
I sincerely hope you find your next Groupon experience to be more enjoyable! Thank you again for taking the time to send us your feedback, and please let us know if there is anything else we can do to help.
Final Consumer Response /* (2000, 11, 2015/05/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Hello Roberta,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: Sorry for any trouble! I can confirm that...

your refund processed successfully on 02/10/2018. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Maggie ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I’ve provided more specific instructions in my direct email to you. If...

you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint[redacted]
I am rejecting this response because: The Groupon representative said I claimed to have received my refund. This is not true. I explicitly stated I have partially received the full refund. I have received a refund for the warranty (129.99) but NOT the television ($1,200). I have returned the television and have NOT received the money for the television I have returned. I am rejecting this response because there has been no resolution and I have not received the FULL refund. Thank you for your help, I look forward to Groupon's response.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Since you have already disputed the...

charge with your financial institution, then we have to let that process run its course.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket #[redacted].In ticket #[redacted], we stated:"Sorry for any trouble you've had.We were recently notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Groupon for eOilChange.com. We recommend reaching back out to your financial institution directly to discuss a resolution."Any time we respond to a complaint through Revdex.com, we reply both internally, and through Revdex.com, and these messages should reflect the same information. We are being transparent in both replies.Regarding your complaint: Unfortunately, I must reiterate the above information. Any time a dispute is made with your financial institution, we must abide by that process, and can no longer alter that transaction or order in any way. Please reach out with your financial institution with any further questions.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: A Groupon Manager stated he sent me and e-mail with further instructions in the Revdex.com response. But I did not receive any such e-mail from Groupon.  I triple checked all my e-mail inboxes including the spam inbox but I do not have any new e-mails from groupon.  Once again they are failing to deal with my refund properly. Groupon has not contacted me regarding this refund issue.  
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Delivery IssuesI’ve also emailed you...

directly from [redacted] via Ticket [redacted] please reply to me there if you have any further questions.”Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi Maria,Thank you for contacting us through the Revdex.com.I reviewed your claim and all internal correspondence.I have notified an [redacted] specialist who is reviewing your request.Please stay tuned for an update via email.Regards,Andrew *.Manager Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It looks like this has already been taken...

care of and I can confirm that your refund, $24.99 for BassBoomz bluetooth speaker was processed successfully on 10/24/2017 to the card used for the purchase. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I asked for a refund to my credit card of the $78 because I did not receive the tickets that I paid money for. Groupon is offering me $78 in Groupon bucks and not a credit to my credit card, like I was told I would receive. Again I was told by a Supervisor named [redacted] on 1/3/17 that they would issue a refund of $78 to the same credit card I paid with.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: I am very sorry for the poor experience...

you had when contacting our customer support team.  That is never what we want to hear and I'll make sure to follow up with that representative directly.I'm very sorry for the trouble you've experienced trying to redeem this Groupon, and I can absolutely understand your frustration. I've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.We appreciate you bringing this to our attention. We'll use your valuable feedback to evaluate the kinds of deals we offer and businesses we work with. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:The problem is not with [redacted] and I have paid multiple ways. Three times directly through my credit card and banking card. The first time was through [redacted] and they are trying to deal with you guys as well. I DO NOT want groupon money! As I stated last time I was told that. Groupon money does me no good. The reason that there was money used what due to the birthday party and was not even used. I do not want the groupon bucks. There are multiple ways that you can reimburse me. I feel that you are hiding behind the basics of excuses for not wanting to reimburse. This should not have to be such a huge ordeal. Put my money back on my credit cards, my bank, and to [redacted]. I have raised the issue with all of them and they say that they are trying to reach you and then you say that you are trying to reach them and cant do anything. I am sick of the games. I just want my money back. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I still will be very careful the nest time I do business with groupon or mrs [redacted]. Doesn;t make sense to "BUY" A coupon/groupon if you can get the same deal without it. Sad to say this is exactly what everyone is complaining about. And they just keep doing these business practices.  
[redacted]

Complaint: [redacted]
I am rejecting this response because: you have sent the same response twice. 
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Contact Name and Title: [redacted], Manager
Contact Phone: [redacted]
Contact Email: [redacted]
Hi [redacted]
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.
As previously stated, our...

Groupon Goods Team reviewed the items returned to our warehouse and we were not able to verify that all of the bundled items you claimed to have returned were actually received. Again, we are only able to offer a reimbursement on the items that were located; these refunds have already been issued to you. We are not able to issue refunds for items that have not been confirmed as received.
Per the instructions provided to you when you access a return label from our website, we recommend returning each item with its corresponding return label. Returned items cannot be bundled and must be returned separately.
I'm sorry again for the trouble, and thank you for your understanding. Please let us know if we can assist you with any other Groupon purchases.
Regards,
[redacted]
Manager
Groupon Customer Support