Groupon, Inc.

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm sorry for the trouble you've run into with this. Because of the specific nature of these purchases, being 3rd party Groupon Stores...

purchases, I'm unable to assist you with this.However, I've passed the issue along to a Groupon Stores Specialist to take a look, and they will follow up with you with more information.In the meantime, please feel free to let us know if you have any questions.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Hello [redacted]Thank you for reaching...

out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: The purchase was flagged by our site's internal security to be further reviewed before it would be processed successfully. I sincerely apologize for the delayed resolution here but I assure you this process is in place only for our customer's protection as we take security, and customer's payment security specifically, very seriously.This matter is currently still being investigated and once one of our Account Specialists has reviewed all of the purchase information and details, they will follow up with you in a separate email laying out the steps forward.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: 11156914
I am rejecting this response because:
Sincerely,
Andrea [redacted]

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm sorry for the trouble that you're having. As stated by Heather in her previous response to you, we have confirmed that this business is still honoring Groupons. However, given the circumstances I would like to offer the opportunity to take advantage of Trade In. Exchange your Groupon, and you can purchase a brand new one.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]
ManagerGroupon Customer [redacted]

Hello Priscilla,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint: I’ve looped in a manager who works on the Getaways Team and they’ll be in touch shortly.I’ve provided more information in the direct email to you. If you have any additional questions, please reply there. That’s the thread that the Manager will be using to further discuss your issue.Thank you for your understanding.Regards,Stalin *.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Account related issue you had escalated to...

us and waiting for an updateI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: We recognized this as an unauthorized...

purchase on your account and refunded you in full.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: You have been refunded for this order back...

to your original form of payment.  I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted],Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. I apologize for the frustration, but unfortunately, I'm not able to issue a refund in this situation. Our GrouponLive deals are available to you through a partnership with Live Nation and are considered ticket purchases. As such, they are non-refundable after the day you buy them.We always want you to be aware of all the conditions for a deal before you make your purchase. That's why we included a "Fine Print" section on the deal page, www.groupon.com/deals/gl-fallsview-group-4. In this case, the restriction in question is: "Refundable only on day of purchase."While I won't be able to honor your request today, you can certainly give this away as a gift. Just let us know the name of the person who will be redeeming the Groupon. If we have this information at least 24 hours before the day of the show, we'll be able to change the name on the Groupon for you. The name on the Groupon must be the same as the person redeeming it at the show.Please let me know if you would like to give this as a gift or if you have any other questions.Regards, [redacted] MManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 Thank the business for me for helping me out in this situation. And please assure them that I recognize this was an act of hospitality and will not happen if a future situation like this were to occur.  Thank you!
Sincerely,
[redacted]

Hi [redacted]Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. After 3 days from purchase, we only issue refunds if the business is unable to provide the services offered in the deal, or if you had a bad...

experience when you redeemed your Groupon.Once a Groupon expires, it remains non-refundable but is good at that business for the amount paid for it. If this is something you decide not to do you are free to gift your expired Groupons to a friend or family member since Groupons are transferable from one person to another.To review the details and Fine Print of your expired Groupons, please sign into your account at www.groupon.com/mygroupons and scroll down to the section labeled "Credit Vouchers".Thanks for your understanding. If there is anything else we can help you with, please feel free to let us know. You can reach us by phone 8 a.m. to 7 p.m. Central Time, seven days a week, at ([redacted].Regards, [redacted]ManagerGroupon Customer Support

Hey Maria,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hi [redacted]Thank you for contacting us through the Revdex.com. I have notified a Groupon Stores specialist who is reviewing your request.Please stay tuned for an update via email.Regards,[redacted]Manager Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: We understand that the merchant...

refused to honor your expired Groupon for its face value, and have issued you Groupon Bucks in this amount.Additionally, you were not charged for the [redacted] Groupon and it has been removed from your account.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Greetings [redacted] Thank you for reaching back out to us. I have confirmed with our Merchant Escalations team that all references to your business have been removed from the Groupon website. I will be sending you an email from [redacted], continuing our previous thread, should you have any additional questions for me. Your reference number is [redacted] Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize the trouble you...

experienced with your [redacted] Groupon.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: You were refunded in full on February...

8, 2017. Additionally, we have been notified by your financial institution that you filed disputes on these purchases.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I'm sorry that your gift recipient wasn't...

able to use the Groupon deals prior to expiration.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I have refunded your card.I’ve provided...

more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support