Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected]’ve provided more specific information in my direct email to you....

If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve reviewed your request for a refund,...

but unfortunately, this Groupon is non-refundable. Please be aware that due to our return policy, we can only offer refunds within three days of purchase for Local deals.Also, since the voucher is viewed this deal is not eligible for trade in. However, not to worry. I'll pass this along right away to our scheduling team who will be able to help you by putting you in touch with the merchant to schedule a time for which you can use your voucher.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello  [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Grouponcorrespondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I am very sorry that there...

was a delay in providing resolution to your issue.   l see that your voucher for rodizio-grill-brazilian-steakhouse-dinner-denver as been charged perfectly.Again, we're very sorry for any confusion with this deal, Explaning you bill which you had attached, the price that was charged by the Groupon was correct, According to the price each Groupon covered the meal which comes to $32.50,  as well as 2  glasses of wine, for a total for $45. That's where the saving portion from the Groupon come in. At regular price, that would normally be $81.99 per person, all inclusive.According to the menu available on the merchant's website, the Full Rodizio is charged at $36.99 a piece, demonstrated on the bill. That comes to $73.98 in total, plus tax, which was $16.32. The total is $90.30, which comes out to $45.15 per person for the extra 2 people that weren't covered by the Groupon. As well, the tip you entered was added to the statement at the end, coming to $105.30,  I hope that clarifies the transaction. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there., Thank you for your understanding. Regards, [redacted]ManagerGroupon Customer [redacted]"

Complaint: [redacted]
 
I am rejecting this response because:  what I purchased per the Groupon offer was not what I was told I was to get by the owner of Massage Spring.  I have contacted my credit card company and they have this issue listed as a "bait and switch" and credited my account.  According to the details Groupon is offering, I can trade but if not re-purchased, the trade will expire within 14 days.  I do not plan on dealing with Groupon again since it seems they are in the business to "bait and switch" the offer purchased.  I am sorry that this happened since I really was hoping to get a massage and try out this new business but now I never return because of this "bait and switch". 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint: I've forwarded this issue to a Getaways...

specialist to review your case for further consideration.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I apologize for any confusion with your...

request. We have already initiated the refund from our end on 10/12/2017 . However it might take 10 business days for the refund to reflect in your account. Hence I would kindly suggest you to have some patience regarding the same.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello Bradley,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: I would like $200 in Groupon credit or...

$150 in cash refund to my credit card for the returned [redacted] Live Subscription.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Kelsey *ManagerGroupon Customer Support

Hello, We have already replied to this complaint multiple times, and have provided the final resolution.  Please see information below: "Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] and [redacted] on ticket [redacted]In ticket [redacted] it was stated:"Hi [redacted]I'm sorry for any confusion.I see our staff has already assisted with your main concern regarding the purchases you listed but you're having some issues regarding the Groupon Bucks that were refunded. Groupon Bucks automatically apply to purchases you make on the site. You may have used them without noticing because of this function.I have included in my direct email an itemized list of the purchases made with the Bucks you were issued.10/11/2017 One 60- or 90-Minute Massage with Selected Add-On at Live Well BodywoRx 10/11/2017 Gemma Luna 7.00 CTTW Topaz Halo Ring in Sterling Silver10/11/2017 24-Hour Matte Liquid Lipstick Set (5-Piece)10/11/2017 Gemma Luna 7.00 CTTW Topaz Halo Ring in Sterling Silver10/12/2017 One 60- or 90-Minute Massage at Cornerstone Wellness Center10/12/2017 One 60- or 90-Minute Massage at Elements Massage Phoenix ArcadiaIf you go to your Account section on the website and click "Groupon Bucks" you can see a more detailed listing of when and on what your Bucks were spent.If you have any additional questions, please let me know.Regards,[redacted]ManagerGroupon Customer Support"Within this same ticket, upon a further reply from you, we had provided the tracking number of the item in question and stated:"I've checked your records and can confirm that this order was shipped on 10/16/2017."Following this you had opened a new ticket [redacted] with our customer support with [redacted]In ticket [redacted], it was stated:"Hi [redacted]I'm so sorry that [redacted] was unable to locate your Groupon Goods shipment. Unfortunately, I do not have any further delivery information beyond the tracking number provided. My sincere apologies that I'm not able to do more to get this order to you.I've just canceled this order and issued $22.81 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.We understand that mix-ups like this can happen, but please note that in the future we won't be able to issue additional refunds of this nature. To prevent delivery complications like this, we recommend that you choose an alternate address, such as a friend or family member's residence, or a work address.Once again, I'm truly sorry for any disappointment. Please let me know if you have any other questions.Regards,[redacted]Groupon Customer Support"Regarding your rejection: While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases (if you choose to make them). However, I am not able to assist any further with your particular request and we consider this issue resolved.Again, I'm sorry we were unable to provide you with the outcome of a refund in this matter. If you have any other questions, please reply to me, and I'll be happy to answer them. However, at this point, this request is considered resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support"

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint:Sorry to hear you are unable to retrieve your...

purchase.I have provided a password reset link to your email id. Kindly reset the password using a desktop or a laptop. An update has recently been released which should take care of this problem, so I’d advise uninstalling and then reinstalling the app after reseting your password in a desktop/LaptopIf that doesn’t work, please let me know.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Delivery issuesI'm sorry for the delay...

that caused your item to show up after the shipping time frame listed in this deal's fine print.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I am very sorry that this order caused...

so much frustration.  At this point, I am able to confirm that your order for the [redacted] did go through successfully, using the $20 in Groupon Bucks previously added to your account.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have been refunded for the money.I am disappointed in this business and do not recommend it to other customers. Thank you Revdex.com for all your help without you this company would have taken advantage of me as a customer.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for the inconvenience...

caused. As you had requested, I have just issued you a $12 refund to your credit card ending [redacted]. Please allow up to 10 business days for this to be reflected on your statementI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Thanks for your email, and I apologize for...

any trouble. It looks like this has already been taken care of and I can confirm that your refund was processed successfully on 06/10/2017 to the card used for the purchase. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: We have issued you a full refund for the...

item you returned.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any inconvenience. For security...

purposes, we are unable to modify anyone else's account without their direct consent. Your name is listed as [redacted] and the account holder's name is [redacted]. Please have the purchaser of this Groupon log in using the email address associated with their Groupon at www.groupon.com/support. The sooner we hear from them, the better we can assist.In addition, as a general policy, we are only able to issue a refund or any type of Groupon Bucks credit within the first 3 days of purchase, unless the Fine Print states otherwise or the business has closed. Once we are outside that time frame, the vouchers are considered final sale. Once a voucher is expired, businesses will accept your expired Groupons for the price you paid in accordance with our terms of service.I was unable to locate any contacts through any of the email addresses related to your account referencing any type of refund or refund request until recently, which at that time would have been outside of policy. If you have any additional questions regarding our policy, you can find more information by heading to our website and viewing the links that I've provided below:https://www.groupon.com/groupon-promisehttps://www.groupon.com/pages/terms...⇄ you for your understanding. If you have any additional questions, please reply to me there.Kind regards,[redacted] ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. It looks like this has already been taken care of; I see that your...

issue was escalated to our Groupon Goods team via Customer [redacted] ticket [redacted]. The resolution provided in that ticket shows that you were issued a refund of $47.24 in the form of Groupon Bucks on 12/13/2017. Any Groupon Bucks that are issued to your account will be available immediately after issuance and will apply to the next purchase made automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer [redacted]