Groupon, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11000292, and find that this resolution is satisfactory to me.
Sincerely,
Natalie [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: I apologies for any inconvenience...

caused. Your refund has been successfully processed to your card on 7/15/2016 and it should be reflecting in your account shortly.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: A check is being issued for the Ideel...

refunds you should have received prior to the merge with Groupon.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.  If you need a reference number, the ticket number is [redacted]Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:Groupon is blaming their agents responses (promises of a refund valued at $390: $195 as a credit refund and $195 groupon bucks for my "trouble" on a technical glitch which they are stating occurred because they were trying to give me a refund I didn't deserve. Unacceptable. 
Sincerely,
[redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm so sorry to hear about the...

trouble you've had with your Groupon Goods purchase. This is never the experience we want you to have, and I certainly understand your frustration.I have located this purchase in your account associated with [redacted]@yahoo.com. To expedite this process in the future, it's helpful if you contact us using the email address associated with your Groupon account, or include it with your initial request on your return shipment. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11079961, and find that this resolution is satisfactory to me. I appreciate that I received the outcome with this situation that I had requested. It should not have taken 2 months and over 20 messages to correct the fraudulent product they sold that through no fault of my own was not usable as sold. 
Sincerely,
Darlene [redacted]

Complaint: [redacted]
I am rejecting this response because: I have not received a response from this person. What about the way I was treated by customer service over an issue that was not my fault? You need to improve your customer service 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. However, I have not received any response or refund from Groupon or any affiliates. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: They have not reached out to me as they said they did and when I respond to the general support e-mail they provide someone gets back to me 1 in 10 times I reach out to them. Furthermore many of my groupons have expired at this point because I could not access them and STILL can't. This is unacceptable. I have been dealing with this issue too long. I want a refund for all my outstanding groupons and for my account to be closed. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  They have refunded me my money for the Groupon Getaway. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I'm sorry for any trouble with this...

purchase.Most Groupon Goods are only returnable within 14 days of receipt. According to the tracking information for this shipment, your order was delivered on 4/15/16. However, I do understand your situation, and because you're such a loyal Groupon customer, I want to make sure you're taken care of today.I've sent your prepaid mailing label in a separate email. Just click the download link in that email to access the PDF, and print it like you would any other document. Once you've done that, place the label on your return shipment.For future reference, you can generate a return label from My Groupons when an item is eligible for a return: visit http://gr.pn/GoodsReturns to see how.You can keep an eye on the progress of your return by signing into your account at www.groupon.com/mygroupons. Just click "View Details" and then "View Return Status." Please allow 2-3 weeks (or sooner) for your return to be received and refunded. Within 3 business days of receiving your return, we'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processed. Keep in mind that it can take up to 10 business days for the refund to appear on your statement once it's been issued.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including the thread my my colleague [redacted] on February 20th.Regarding your complaint: In ticket [redacted] stated the following:"It looks like when we featured this deal previously, you purchased the maximum number of Groupons as mentioned in the fine print, so unfortunately, you will not be able to purchase more.However, your feedback is always appreciated—it helps us improve the Groupon experience for you and all our future customers.To make up for this confusion, I have gone ahead and issued $10 in Groupon bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed."This additional credit is currently in your account.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved. Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you very much
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific information in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding. Regards,[redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Refund request for order number...

[redacted].I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
I'm sorry for the trouble. I'm able to go ahead and make a...

one-time exception in this case. I've just canceled both your orders and issued a refund of $122 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.  I must emphasize that this is not a typical exception we can make in the future, so it's important to pay close attention to any purchase confirmations sent. Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.While we're happy to make an exception for you today, please keep in mind that we will not be able to issue additional refunds of this nature in the future. Of course, if you ever run into difficulty redeeming your Groupon, please don't hesitate to contact us. Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Refund IssuesI've double-checked your...

account and can confirm that a refund has already been issued to your credit card for this purchase. I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there via ticket [redacted].Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Reneishia in ticket [redacted]In ticket [redacted], we stated:"Hi [redacted]I'm very sorry for the trouble you've experienced with your Groupon Goods purchase.Unfortunately, we're not equipped to offer exchanges or replacements at this time, but we're happy to accept returns.I've sent your prepaid mailing label in a separate email. Just click the download link in that email to access the PDF, and print it like you would any other document. Once you've done that, place the label on your return shipment. For future reference, you can generate a return label from My Groupons when an item is eligible for a return: visit https://www.groupon.com/faq#faqs:content-104 to see how.If you are still looking to use, when reaching out about this issue the following information was provided."This does work with [redacted] but be prepared for the [redacted] representatives to have to do a fair amount of fighting with their system to make it work. I would highly recommend you go to a Corporate owned [redacted] store, especially one that specializes in business products, to get it turned on and NOT a [redacted] Reseller. The IMEI identifies it as an [redacted] LTE device. Be aware that this will NOT work on the [redacted] network if there is no LTE service - meaning it can not fall back to 3G service."Sorry again for the trouble. If you have any questions or need any help with your return, please let me know.Regards,[redacted]ManagerGroupon Customer Support"Regarding your rejection: I can completely appreciate how frustrating this situation is, and I do apologize for the inconvenience. However, as we cannot offer tech support for this item, the best resolution would be for you to return the item for a full refund. If the item is defective, we need to offer a refund.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm really sorry for any trouble this...

has caused. I have gone ahead as a one time courtesy and issued you a credit of Groupon Bucks to your account. This credit is available in your account immediately. Any credit you have will automatically apply to your next purchase (except Market Rate deals and Groupon To Go, if available in your area). If you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,[redacted] ManagerGroupon Customer Support