Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: It looks like your requested...

refund has already been processed to your original mode of payment. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is a qualified acceptable resolution to me.Qualification to my acceptance (because I feel it's important to speak my mind on this situation): It's a totally lame response meant to deflect responsibility and it's only done to make their record look good. I received another email response from Groupon saying if I had not gone to Revdex.com they would have been happy to help me directly. However, I already exhausted all of the avenues within Groupon and received only a flat out decline of doing anything to assist me based on it being beyond their three day limit. Additionally, had they truly read the communications, they would have understood the extenuating circumstances. Lastly, giving someone 24 hours to use a credit is ridiculous. If they were responding in good business form, it would be done in a more gratuitous manner. Plus, they sent the credit at 3AM, starting the clock ticking in the middle of the night. I am still happy to spread the bad review about Groupon and they've done nothing to serve their cause by only doing the minimal amount based on pressure to keep a clean record. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I do not understand how a company can keep someone's money without providing service. I understand that this was a final sale. That final sale protects you in case I want to return or refund due to my wishes. That was not the case. Groupon represents the merchant providing the service. The merchant cancelled. They did not provide what I purchased on the date agreed. I had no control over this at all. Therefore final sale means nothing to me. I am owed the money I paid. For you to keep it without providing service should be illegal . You are correct that I contacted my credit card company but only after several weeks of trying to resolve this with Groupon. I am sure you have reviewed all emails back and forth between your customer support department where all I got was shuffled around to the next. All offering no solution . I have also written complaints to my state representatives and an attorney for legal action advice . I want my money back and to have this resolved. I will not let this go because your policy is bad business. I have been a groupon customer for some time and never dreamed that you would not stand behind your merchant when they felt like providing the service would put us and them in harms way.  
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm really sorry for the trouble and I...

appreciate your understanding. I've just issued a $47 refund in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint, I sincerely apologize for the difficulty you...

have had both in reaching a customer support representative here at Groupon and the difficulty you have had in scheduling a time to use this Groupon. We have been working very hard to staff up to meet the demands of the call volume and you should see a drastic reduction in hold times should you need to call in to us beginning now. That said an hour hold time is never what I like to hear and I can only offer apologies that has been your past experience. Regarding the order in question, it appears [redacted] has contacted us via phone call on Monday of this week and we have resolved the matter with her. Please pass along our apologies to [redacted] for the trouble with her purchase and if she has any questions about this or any other orders, she can always reach us by email at [redacted] or give us a call and we will be more than happy to assist. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],I am sorry that I wasn't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority. If you decide you no longer want to use this Groupon, your expired voucher can still be gifted to someone else, unless the Fine Print indicates otherwise.Thanks for your understanding. Please let me know if you have any questions regarding other Groupon purchases.Regards,[redacted] EManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint of your Groupon Goods order.I’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected],[redacted]ManagerGroupon Customer Support

Hello,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:The response was that I will not get a refund because the fine print states that...

there are no refunds after the purchase date.  I purchased these tickets around 5pm for a 730pm show and
requested a refund within 24 hours for a show that I was led to believe had
availability.  I am on vacation only for the weekend in Niagara Falls.  Why would I purchase tickets 12 tickets only to find out 40 minutes before showtime that the show had been sold out for 2 weeks?  I had tried calling the phone number on the Groupon and could only get a recording. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 6, 2015/08/20) */
Contact Name and Title:[redacted] Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm...

sorry for the trouble. It appears that the purchase was refunded as a one time exception to our policy to Groupon credit and a portion of that credit has since been used. We will not be able to convert the remaining balance.
Thank you for your patience and understanding.
Regards,
[redacted]
Manager
Groupon Customer Support

Complaint: [redacted]
I am rejecting this response because: Groupon continually ask me to redeem this groupon with the business or pass it on to someone else. The original complaint included this fact. Why would I continue to try to use this! I have tried for months until the groupon expired! Continually contacting groupon. I want my money back. Groupon is not honoring their policy. I will not continue to try to use the groupon with the business!!! Five months now trying to use this groupon.  
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/06/15) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm...

sorry for the trouble.
Regarding the unauthorized purchase made in the amount $635.98 on 5/25/15, this purchase was flagged as unauthorized and refunded on 5/26/15. In addition, the credit card was removed from the Groupon account used to make the purchase, and the Groupon account was deactivated in an effort to prevent further unauthorized transactions from the same account. This is the process we take internally when an unauthorized is discovered.
If contacted by law enforcement regarding this unauthorized charge, we will be able to put them in touch with our Account Specialists to provide any further information they request directly. Otherwise, we will not be able to provide further information regarding the charge.
Regarding your debit card replacement fee charged by your banking institution, we are not able to refund any charges that were not directly charged by Groupon Inc. I suggest following up with your banking institution regarding the card replacement fee.
Please let us know if you have further questions, and my apologies again for this experience.
Regards,
[redacted] V
Manager
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:  I'm happy to help you in this case. Before proceeding further, could you please confirm the...

following details in order to look up for the order : (Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedI’ve also emailed you directly from [redacted]@groupon.com via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint, I sincerely apologize for the trouble...

here. It seems that you were contacting us from and about your email address of [redacted]. This Groupon account has not yet had a purchase made within it and thus will show as eligible for new customer promotions which you otherwise would not be eligible to receive. Given the Terms of Service for our site stipulate a limit of one account per person, and the fact that you have an existing account attached to the email address [redacted], you could expect to have issues making a purchase using this promotion. We can merge these two accounts if you would like to prevent future confusion. Just confirm your billing address and which email address you'd prefer to use.That all said, a credit card would need to be saved on file in order to make any purchases from our site both for security and to cover the remaining cost after the deduction of the promotional offer. I do see that the chat representative whom you spoke with, [redacted] had offered to help manually create an order for you so you could receive a 50% discount but it seems you turned down this offer. I sincerely apologize for any trouble and if you would like help merging your accounts and placing an order, please let me know.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: we unfortunately don't have any...

orders placed under the email address you reported this issue with. In general though, if you're having issues with a [redacted] gift card they should be able to help answer your questions at [redacted].I’ve reached out to you regarding your issue through a direct email to try and help find what account this might have been purchased on. Please reply back to me there so we can help you best.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support