Groupon, Inc.

Hello,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Caitlin...

*ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]. I responded to you a moment ago via email from [redacted]@groupon.com.In ticket [redacted], it was stated:"As previously stated, the room rate of the date you selected for your reservation was advertised as $77.00 for one night. Taxes and fees of $23.61 were added to your purchase, and your total of $100.61 was displayed at the checkout screen before you completed your purchase.The deal option you purchased was a Double-Queen Studio. You did not pay an additional fee for an oceanfront view. Your reservation correctly stated the room option you paid for, a Double-Queen Studio.The resort fee of $7.95 + tax you paid at checkout does include parking at the hotel. You stated both hotel parking lots were full. The [redacted] Beach Inn cannot control how quickly their parking lots fill up, nor can Groupon.Unfortunately, we are not able to issue a refund for your reservation. We spoke with the hotel and they confirmed you were a no-show for your reservation. The hotel further confirmed that when you contacted them on your day of check-in you were informed that the full cancellation penalty would apply. Your reservation remains non-refundable."Regarding your complaint: While I absolutely understand your frustration, we did reach out to the business on your behalf and were unable to get approval from the property to refund your booking as an exception. Groupon does not impose the cancellation policies for Groupon Getaways deals, and I'm afraid we've done all we can do at this point.I am sorry that I we were unable to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].I'm very sorry for all of the trouble and back and forth regarding...

your purchases for the Family Finder DNA Groupon vouchers. I've checked your account to confirm that all orders related to this deal have been refunded to your [redacted] as of 4/8/17.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there via ticket #59018875.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: your company hires people that can't seem to read. I made it clear several times I can not get a hold of this company. I even invited you to make contact with that company and have me on the call. You avoid that part of my complaint completely. Until you admit or prove that the company answers their phone, this complaint will never be resolved. I do not want any credit from your company because I don't want to do business with you anymore. Listen to your customers 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I apologize for any frustration, and for all the back and forth. I just issued a full refund back to the credit card you used for this purchase instead. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you via Ticket[redacted]. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]groupon.com. I’ve provided more specific instructions in my direct email to you....

If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello Catrecia,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: Sorry for the trouble with your...

order. It appears Khia was already in contact with you via ticket #[redacted] and has issued a full refund to your original form of payment. Please allow up to 10 business days for the refund to appear on your statement.If you have any additional questions, please reply to me via my direct email (Ticket #[redacted]).Thank you for your understanding.Regards,Robb CManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.t this point, we have exhausted all of our options with the business and will no longer be able to assist with recovering the charge.Unfortunately, any funds you paid directly to this merchant will have to be refunded by them. We do not have the ability to issue a refund for a fee that was not paid to Groupon. Of course, if you have any difficulty receiving reimbursement, you can reach out to your financial institution for advice regarding your options. They will be able to help you through the process of getting your money back. As a gesture of goodwill, we’re issuing you $50 in Groupon Bucks. This credit is available for you to use immediately and will expire in 180 days. Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]. I responded to you a moment ago via email from [redacted]@groupon.com.In ticket [redacted], it was stated:"In circumstances like this, we typically need to reach out to the business before issuing a refund. We want to make sure we've done all we can to resolve the issue directly with the business and help you redeem your Groupon as originally intended.However, given the circumstances, I am able to offer a one time exception in this case and have a refund processed on the order once the account holder contacts us.For security purposes, we are unable to modify anyone else's account without their direct consent. Please have the purchaser of this Groupon log in using the email address associated with their Groupon at www.groupon.com/support. The sooner we hear from them, the better we can assist."Regarding your complaint: I apologize for the inconvenience, but as per [redacted]'s initial response - we are unable to modify anyone else's account without their direct consent. This policy is in place to preserve the security and privacy of all of our customers, and we must adhere to those standards.It appears your son did reach out to us as [redacted] requested. Unfortunately, we're unable to discuss the outcome of our conversation with your son, however, I am sure that you will both find that resolution amicable.In regards to the negative experience you encountered with the merchant:While I understand that your attempt at redeeming your voucher was frustrating, we do our best to feature great businesses that see Groupon as an opportunity to gain loyal customers as well as advertise their services.We stand by all of the businesses we feature and the deals we offer, but if you ever feel let down in any way when using your Groupon, we'll be more than happy to work with you toward satisfaction.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

(The consumer indicated he/she DID NOT accept the response from the business.)
I could not do anything about the expiring of the Groupon. I had a very serious bacterial infection and could not participate in any way with the Groupon. After it expired, I attempted to schedule the Groupon even though...

I moved to hours away from the area. In August, after I was able to resume physical activities and the infection was gone, I scheduled the soonest possible reservation in October. I then drove down to San Diego from LA, after several phone calls checking on the weather and calling the place to make sure the trip was still going even though it was pouring rain. As soon I got to San Diego, the trip was cancelled. I am tired of dealing with the company the Groupon is for. I just want a refund. I could not make my reservation any sooner as the company was completely booked up. I feel as though I deserve a refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Groupon was kind enough to appreciate my loyalty to their company and,for that reason, refund my money in"Groupon Bucks". Thank you kindly for your assistance. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Refund or exchange issuesI see that refunds...

on two of your returned items have already been processed. Unfortunately, we are not going to be able to accept a return on the perfume as it's a final sale item.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 7, 2015/09/04) */
Sorry for any inconvenience. I wasn't able to find your purchase using this email address. Could you have used an account associated with another email address to make the purchase?
I can definitely find any Groupons that you have been...

charged for; I'll just need a little more information. Could you please provide as much of the following information as possible?
(Please be sure to provide this information above the reply line in this email)
The last four digits of the credit card that was charged
The cardholder name
Any other email addresses you may have used
Once I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue.
Thanks for your patience! I look forward to helping you further.

Sorry for any trouble! I can confirm that your refund processed successfully on 5/17/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. If your...

refund was processed to the paying card, it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement. Unfortunately, we're unable to expedite the cash refund process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything up. Please let me know if you have any other questions.Regards, [redacted]SupervisorManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I'm not going to waste my time since you insist on making thins difficult.  I hope your business fail due to your lack of concern for customers and relationships.  
Sincerely,
[redacted]

Hey Matthew,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,Andrew...

*.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I believe I have located the...

transaction.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: This appears to be resolved and...

refunded already.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support