Groupon, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com via Ticket [redacted] . Regarding your complaint: I'm very sorry...

for any for the trouble this has caused and I understand your frustration. It looks like a full refund of $69.99 was issued back to your Groupon account on June 2, and one of our representatives, [redacted] reached out to you via email. I apologize if that email was missed.This credit is available for you now in your account, and you should have receive an email as soon as it processed.I apologize again for the trouble this has caused. I’ve provided more details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Complaint: [redacted]
I am rejecting this response because: It does not solve either issue. They never addressed the first complaint about me paying for a hot stone massage but that is not what the business provided. I would still like a refund for that. I bought the Groupon back in April now I can "trade it in" but I have 24 hrs to select what is there so I am forced once again to get something I do not need just so Groupon can keep my money. Clearly they come first. not the customer. Very disappointing. I have spent A LOT of money with Groupon. Bad business decision to loose several years of future purchases over 2 bad ones.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: While it is true to that we can usually only...

convert a refund from Bucks to the original form of payment within 3 days, I've made an exception here. I've voided the Groupon Bucks issued to you on November 9th, and initiated a refund to your Apple Pay account in the amount of $135.00. Please allow up to ten business days for that refund to fully process and become available to you.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding and patience.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:i want my money back for something that I didn't purchase!!! I've had issues with Groupon on their Getaways and didn't know I had even booked a trip until the following day! This time somehow a trip gets booked when I'm on a totally different app. I just want my money back and want a call from an actual person. The computerized/automatic responses are ridiculous and a HUMAN would be nice to deal with!
Sincerely,
[redacted]

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: Sorry for the trouble! It looks like this issue has been resolved. If you still need assistance please let us know. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

"Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:Sorry for any trouble you've had. We were recently notified by your financial institution that a...

dispute had been issued against a purchase you made—specifically, your Groupon for [redacted] Auto Body. We recommend reaching back out to your financial institution directly to discuss a resolution. You are still welcome to redeem your Groupon with the merchant or gift it to a friend if you're unable to use it yourself. You can find your available Groupons by signing into your account at http://www.groupon.com/mygroupons. Our Customer Support department is always here to help you redeem your Groupons, so if you have any problems with a purchase in the future, please let us know first so we can try to resolve the issue for you. You can reach us at www.groupon.com/support. Please let me know if you have any other questions. Thank you, [redacted] Supervisor Groupon Customer Support"

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We will need the item back to us in order...

to issue a full card refund. Alternately, I can issue an extra $10 in Groupon bucks for the trouble.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Initial Business Response /* (1000, 6, 2015/08/29) */
Contact Name and Title:[redacted] Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm...

sorry for the trouble.
Once again, I'm really sorry your stay was a disappointment. We take all feedback seriously and thank you for sharing your experience. It's very helpful to have information like this as we review the deals we offer and the businesses we work with.
In this case, the portion of your purchase that has been credited back to you is the most we can offer. We are unable to provide further refunds.
Thank you for your understanding.
Regards,
[redacted] M
Manager
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com via Ticket [redacted]Unfortunately, because you have now...

contacted us outside of the return window, I am not able to offer a refund in this case.Regarding your complaint: I'm very sorry for any confusion. At the time of purchase, there were actually two individual purchases made. You should have received two individual confirmation emails, along with a refund confirmation for the order you successfully cancelled that same day. Because you had not contacted us to let us know this second order was created by accident prior to the dispute being raised, we were forced to maintain that the purchase was legitimate. An email sent to you on August 10 included all the remaining Groupons in your account.I’ve provided more specific details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:I have asked for a CASH refund of all "groupon bucks".  BAsed on my recent experiences withe this company, and the unsatisfactory  and often misleading  deals they sell, I  have no desire to continue doing business with them! 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I've connected with our Merchant...

Support Leadership Team, who will be reaching out to you soon.I’ve provided more specific instructions in my direct email to you (the Subject is "RE: Revdex.com Case [redacted] and the reference number is [redacted]). If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 7, 2015/07/14) */
Hi There,
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.
Unfortunately, we are unable to offer this deal at the original purchase price, I...

really wish we could do more. To help make up for the trouble, I have issued $30 in Groupon Bucks to your account. This credit will be available for you to use shortly.
Any Groupon Bucks you have will apply to a purchase automatically. While Groupon Bucks apply to most types of deals, they currently cannot be used on Getaways that fall under the "Market Picks" category, or any deals where your order is completed on a partner business's website. We're hoping to include these deals in the future, but please keep these exceptions in mind for now.
You can check your Groupon Bucks balance and see your Bucks history by visiting www.groupon.com/mybucks. You can also navigate here by visiting My Account and clicking Groupon Bucks.
Thank you again for taking the time to send us your feedback, and for your understanding.
Regards,
[redacted]
Manager
Groupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I can completely understand your...

concern. As per your email, I understand that the merchant promised you a refund, but as per our policy this voucher is not eligible for the refund. However, I can see your recent contact with my colleague [redacted] on Trade-in.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Just to clarify, the message wasn't clear when I initially did the trade at the first time. That's why I didn't proceedBut Thank you for resolving the problem now.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com, Ticket [redacted] for reference.If you have any additional...

questions, please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer Support

Initial Business Response /* (1000, 6, 2015/09/08) */
Contact Name and Title:[redacted] Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry...

for the trouble.
Your order was refunded to Groupon Bucks on 8/19. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.
Groupon Bucks are available immediately in your account. There's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.com. They apply automatically to purchases on our site until they run out. You can see your current balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.
I hope this clears everything up! If you have any other questions, please let me know. Otherwise, enjoy your Bucks!
Regards,
[redacted]
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (3000, 8, 2015/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After someone from your company finally escalated, it was supposed to be a refund to my card and not just given credit to Groupon. I waited over two weeks for that response and had to spend an hour to escalate the issue and finally talk to someone. Your website has not even been updated to reflect the issues I reported and is still claiming the amenities that I was wrongfully sold on. Then, three weeks to respond to a Revdex.com Complaint? Why would I ever want to purchase from Groupon again given how much you show you value your customers? I want the full refund to the card you charged for falsely advertised services.
Final Business Response /* (4000, 10, 2015/09/15) */
Contact Name and Title:[redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.
It looks like this issue was resolved on August 19th when you called our Customer Support and spoke with a supervisor, who issued you a full refund to Groupon Bucks.
Please let us know if you have further questions.
Regards,
[redacted]
Manager
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].Regarding your rejection: While our previous correspondence was correct in stating that this Groupon is not refundable under the terms of the deal page and policy, I can completely understand your frustration in this situation. You're a loyal customer of ours, and mistakes this this do happen. I'm very sorry for the lack of appreciation that was displayed to you during this request.I have issued a one-time exception refund of order [redacted]7. The refund will be $135.60 to your original form of payment, and $12.90 in the form of Groupon Bucks, per the manner in which you paid. The amount going to your original form of payment will fully reflect on your statement within 10 business days, and the Groupon Bucks are available immediately on your account. Groupon Bucks apply automatically to your future purchases.If you have any further questions, please reply directly to me, and I will assist you.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support