Groupon, Inc.

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm sorry again for the trouble, and we appreciate your feedback. In circumstances like this, we typically don't issue refunds for final sale purchasesHowever, given the circumstances,  I want to make this right for you as soon as possible. I've just canceled your purchase and issued a refund of $18.99 to your credit card. Although it can take up to 10 business days for this refund to be reflected on your statement, it should appear much sooner.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: We are not able to issue a refund for your expired voucher unless the business is unwilling to accept it for the...

purchase value.I’ve also emailed you directly from [email protected] via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]groupon.com.Regarding your complaint, I'm very sorry for your experience and...

the frustration with the delay in resolution.It looks like the deal with the non-contactable merchant, now-and[redacted]-therapy-2, was successfully refunded to Groupon bucks via trade in on 6/9/17.Later that day, we show you used the trade in bucks to purchase a new deal; house-of-massage-green-day-spa-5As an apology, I have gone ahead and have processed $10.00 in additional Groupon Bucks to your account.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted] I will accept there offer of the payment and credit they have offered, but want the business to know I never would received anything if the [redacted] did not step in and help. I was being ignored for the past week and getting no help to resolve this issue just showing how little they care about their consumer's. Thank you [redacted]

Complaint: [redacted]
I am rejecting this response because: The manager [redacted] response is merely a denial of their responsibility. He stated:"Unfortunately, the transaction failed due to an issue with your credit card." However, the fact is my credit card has no issue at all. His statement makes this incident sounds even ironically based on the fact that the order ($52) was paid by Groupon's own gift card which has $50 on it and the rest of the balance $2 on my credit card. I'm extremely disappointed at their way of doing business. Whenever things go wrong, they just simply blame at the customer using their standardized excuses.
Sincerely,
**

Complaint: [redacted]
I am rejecting this response because it still doesn't answer that question that I asked about why I wouldn't be able to purchase something after almost a year.  Doesn't make sense that you wouldn't want my business, you'd rather me go directly to the store?!?  Seems like bad business sense to me!  I am done with Groupon!
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm truly sorry for the frustration....

To ensure that our customers receive their products as quickly as possible, our warehouse begins processing these orders right away, which is why the cancellation window is only two hours. Because it's been more than two hours since your order was placed, your information has already been sent to our shipping provider, along with any other orders that are also ready for processing. Unfortunately, we're not able to stop shipment for an individual order at this point.You should receive the product within 7 business days from the purchase date. Once you've received it, you can return the item within 14 days Please check the deal's Fine Print for specific details about returns. Find more information on our standard return or exchange policy.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm so sorry for the trouble you had with...

this Groupon. It looks like this order was refunded back to the original form of payment. I apologize again for the frustration. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: 25.00 is not acceptable for 183.00 charge. And then there telling me dispute with my credit card company. Which shows they know this is not right
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint:  Could you please specify the deals...

that you are looking for refund. I will be able to assist you further with the issue you are facing.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for any confusion.  My colleague [redacted] has reached out to you in ticket [redacted] for this information, so we can resolve your issue.  Please reply directly to that email, and we will ensure this claim is resolved. Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hi [redacted],Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. Your refund processed successfully on 11/05 to the card ending in [redacted]. It should appear on your statement as a refund from Groupon,...

Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite this process.  If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and thank you for your patience. Please let me know if you have any other questions.Regards, [redacted] N.ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

This is clearly lower managment killing a company and the board having no idea , The only way to resolve this is to have the CEO office call me like: [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
*Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint:Sorry for the delay in response.Looks like...

the refund to the new card was processed as requested on 10/17/2016. This refund will be reflecting in your statement shortly.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: The best way to get clarification on...

your campaign and payments is to contact our Merchant Support team. Merchant Support may be reached at [redacted]. They are available Monday through Friday from 8 AM to 7 PM, CST.I’ve provided more specific instructions in my direct email to you (ticket reference [redacted]). If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint: While the stipulations of the deal you...

purchase are listed, and the purchase you made was final sale, we'd like to offer some compensation for your trouble in the form of $5 Groupon Bucks to your Groupon account.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize that you were not...

satisfied with the responses you received from Price Plummet. Unfortunately, this item had a 30-day return window with the third party merchant and since we are pass that window this item may not be returned. You can find this information in our Return Policy at http://gr.pn/1XEi4uF, and in the Fine Print on the purchase page for this Groupon at https://www.groupon.com/deals/gs-samsung-galaxy-s6-active-32gb-gsm-unlocked-...⇄ since you are a great customer I have issued you $60.00 in Groupon Bucks for the inconvenience. The credit is active now and wont expire for 180 days.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]